At a Glance
- Tasks: Support daily branch operations and deliver outstanding customer service.
- Company: Join a respected garage door specialist with a strong history since 1976.
- Benefits: Competitive salary, performance bonuses, healthcare plan, and 4 weeks holiday.
- Other info: Full training provided with a friendly team atmosphere.
- Why this job: Great opportunity to grow your career in a stable and supportive environment.
- Qualifications: Previous supervisory or sales experience and strong communication skills.
The predicted salary is between 34000 - 38556 £ per year.
Based in Southampton, Hampshire
Salary: Competitive + bonuses
Access Garage Doors are one of the South East's longest-established and most respected garage door and entrance door specialists, proudly serving customers since 1976. As the largest garage door group in the South, we continue to invest in growth, expansion, and delivering outstanding customer service across the region.
We are looking for an enthusiastic and motivated Assistant Branch Manager to join our Southampton branch. Working closely with the Branch Manager, you'll play a key role in the day-to-day running of the branch, supporting customers, coordinating operations and helping drive branch performance. This is an excellent opportunity for someone with supervisory, sales or administrative experience who is looking to develop their career within a stable, well-established and growing company.
What We Offer
- Competitive salary
- Monthly and quarterly performance-related bonus scheme
- 4 weeks holiday plus bank holidays
- Company pension
- Healthcare cash plan
- Friendly and supportive team environment
- Full training provided
- Opportunity to develop within a growing business
The Role / Responsibilities
- Supporting the day-to-day running of the Southampton branch
- Working closely with the Branch Manager to maintain efficient branch operations
- Handling customer enquiries, sales and order processing
- Assisting with stock control and goods management
- Responding to emails and telephone enquiries
- Supporting customers both in person and over the phone
- Checking deliveries against delivery notes
- Assisting with loading and unloading stock when required
- Maintaining high standards of customer service
What We're Looking For
- Previous supervisory, sales or administrative experience
- Strong customer service and communication skills
- Organised and able to manage multiple tasks effectively
- Confident dealing with customers, suppliers and colleagues
- Sales-focused with a proactive attitude
- Comfortable using email, Microsoft Office and order management systems
- Strong attention to detail and problem-solving skills
- Able to work effectively as part of a team
- A practical, hands-on approach to work
Desirable Experience
- Experience within garage doors, construction, builders merchants, home improvements or trade-related industries
- Experience supporting branch or operational activities
- Stock control and goods handling experience
Working Hours
Monday – Friday: 7:30am – 5:00pm
Saturday: 9:00am – 12:30pm on a rota basis
Assistant Branch Manager in Eastleigh employer: Access Garage Doors
Access Garage Doors is an exceptional employer, offering a competitive salary and performance-related bonuses in a friendly and supportive team environment. With a strong focus on employee growth, we provide full training and opportunities for career development within our well-established Southampton branch, making it an ideal place for those looking to thrive in a stable and expanding company.
StudySmarter Expert Advice🤫
We think this is how you could land Assistant Branch Manager in Eastleigh
✨Get Your Retail Game On
Start by getting to know the local retail scene. Make a list of stores that align with your vibe and visit them. You'll be surprised at how many job openings come from chatting with staff or managers in-store. Plus, showing that you have a genuine interest in their brand can make you stand out when applying for that full-time role!
✨Join Retail Networks and Forums
Tap into retail-specific communities and forums, whether online or in-person. Platforms like Retail Week or local retail meetups can provide invaluable insights and connections. You never know who might drop a tip about an upcoming job at companies like Access Garage Doors, so don’t miss out on building those relationships!
✨Be Ready for Busy Season Opportunities
Keep your eyes peeled for seasonal hiring windows, especially in the run-up to major shopping periods. Retailers often look for full-time staff to carry through busy times and may even keep you on after the season. Stay proactive by regularly checking in with your favourite retailers about their hiring plans.
✨Show Off Your Customer Service Skills
Retail’s all about customer interactions, so make sure you showcase any relevant experience in your conversations and interviews. Share specific examples of your customer service skills and how they’ve led to positive outcomes. This is your moment to shine when applying to roles at places like Access Garage Doors!
We think you need these skills to ace Assistant Branch Manager in Eastleigh
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, customer service is key! Make sure your CV highlights any experience where you've dealt with customers, whether it’s resolving issues or enhancing the shopping experience. Use concrete examples to demonstrate your problem-solving skills and ability to handle difficult situations with ease.
Tailor Your CV for Retail:When applying for a full-time role like this one at Access Garage Doors, customise your CV to reflect retail-specific buzzwords. Include any relevant skills such as inventory management or visual merchandising, and if you have experience with POS systems, shout about it! This will show you’re serious about joining the retail team.
Craft a Genuine Cover Letter:Don’t just repeat your CV in your cover letter! Use it as a chance to explain why you're excited about the opportunity at Access Garage Doors and how your values align with their brand. Mention specific aspects of the company that resonate with you and let your enthusiasm shine through!
Highlight Your Adaptability:In retail, things can get busy and unpredictable, so demonstrate how adaptable and flexible you are. Share examples of times you've had to adjust your approach on the fly or take on new responsibilities. This will show Access Garage Doors that you’re ready to jump in and contribute right away!
How to prepare for a job interview at Access Garage Doors
✨Show Off Your Customer Service Skills
Retail is all about providing an exceptional customer experience, so be ready to discuss your past customer service stories. We should have examples on hand of how we've handled difficult situations or gone above and beyond to meet a customer's needs. These anecdotes will bring your application to life!
✨Familiarity with Point of Sale Systems
Many retail roles require us to work with Point of Sale (POS) systems, so it's a good idea to brush up on any relevant software you’ve used before. If you’re familiar with systems like Shopify or Square, don’t forget to mention this during the interview. Highlighting technical proficiency can set us apart from other candidates!
✨Understand Product Knowledge
Be prepared to discuss the products that the store sells and how we can contribute to their sales. Showing enthusiasm for the products and a willingness to learn can impress interviewers. We should research popular items or trends in the industry before the interview, so we can speak confidently about them.
✨Be Ready for Role-Playing Scenarios
Many retail interviews include role-playing scenarios where we might have to deal with a difficult customer or upsell a product. Practising these scenarios with a friend or family member can help us feel more comfortable. The key here is to showcase our problem-solving skills and ability to remain calm under pressure!
