At a Glance
- Tasks: Support learners with guidance, resources, and administrative tasks to enhance their educational experience.
- Company: Join Access Education Group, a passionate team dedicated to empowering learners.
- Benefits: Enjoy a competitive salary, job stability, and professional development opportunities.
- Other info: Work in a friendly environment focused on professional growth and learner success.
- Why this job: Make a real difference in students' lives while growing your career in education.
- Qualifications: Experience in learner support or customer service is a plus; strong communication skills are essential.
The predicted salary is between 26300 - 28800 £ per year.
Location: Plymouth, Devon, United Kingdom
Salary: £26,300 to £28,800 per annum (FTE)
Employment type: Term-time only, contract, 37.5 hours per week
About Access Education Group
At Access Education Group, we are passionate about empowering learners and supporting their educational journey every step of the way. As a key part of our team, the Learner Services Advisor plays an essential role in delivering outstanding support to our students, ensuring they have the guidance and resources needed to succeed.
Role Overview
We are seeking a friendly, organised, and proactive Learner Services Advisor to join our team in Plymouth. You will be the first point of contact for learners, providing timely assistance and advice to enhance their experience and engagement. This is a vital position within our Education & Teaching sector that directly contributes to the success and wellbeing of our learners. It is expected that this role will be across 40 weeks of the year - 38 term time weeks and 2 additional weeks. This can be discussed further in interview. The salary will therefore be pro-rata to the FTE salary listed above. The role is a contract role, to run from 1st September 2026 to 16th July 2027.
Key Responsibilities
- Serve as the primary contact for learners, responding promptly to enquiries via phone, email, and face-to-face interactions.
- Provide guidance on course information, enrolment procedures, and available learner support services.
- Support learners with administrative tasks including registration, attendance tracking, and documentation management.
- Collaborate with academic and support teams to identify and address learner needs, barriers, and welfare concerns.
- Maintain accurate records and learner data in compliance with organisational policies and GDPR regulations.
- Assist in organising learner events, workshops, and induction activities to promote engagement and retention.
- Stay up-to-date with industry best practices and contribute ideas to improve learner services and processes.
Qualifications and Skills
- Experience in a learner support, customer service, or administrative role within the education sector is highly desirable.
- Strong communication and interpersonal skills with the ability to build rapport and work effectively with diverse learners and colleagues.
- Excellent organisational skills and attention to detail.
- Ability to manage multiple priorities and work independently as well as part of a team.
- Proficiency in Microsoft Office applications and experience with learner management systems is advantageous.
- A commitment to safeguarding and promoting the welfare of learners.
- Relevant qualifications or training in education, administration, or learner services is beneficial but not essential.
Benefits
- Competitive salary package within the education sector in Plymouth.
- Permanent, full-time role offering excellent job stability and career development opportunities.
- Supportive and friendly working environment focused on professional growth.
- Access to training and continuous professional development.
- Contributory pension scheme and other employee benefits aligned with Access Education Group policies.
Learner Services Advisor employer: Access Further Education Ltd (Trading as Access Creative College)
Access Creative College in Bristol is an exceptional employer, dedicated to fostering a vibrant and inclusive work culture that prioritises professional development and employee growth. As a Senior Lecturer in Game Development & Software Engineering, you will not only enjoy a competitive salary but also the opportunity to inspire and shape the future of students, making a meaningful impact in their lives and the wider community.
Contact Details:
Access Further Education Ltd (Trading as Access Creative College) Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Learner Services Advisor
✨Dive into Digital Learning Communities
Join online forums and communities focused on digital education, like EdTech Meetups or LinkedIn groups. Engage actively—share ideas and insights, and you'll not only learn a ton but also connect with potential employers and thought leaders in the industry.
✨Showcase Your Teaching Skills
Create content that demonstrates your understanding of digital learning—think blogs, videos, or even free online workshops. This could catch the eye of companies like Access Further Education Ltd (Trading as Access Creative College) looking for innovative thinkers. Plus, it’s a great way to practice your presentation skills!
✨Utilise University Career Services
If you're still in education or have access to an alumni network, make the most of your university's career services. They often have exclusive job listings and workshops tailored to students wanting to break into full-time roles in education technology.
✨Apply Directly Via Company Websites
When you come across roles like Learner Services Advisor at Access Further Education Ltd (Trading as Access Creative College), make sure to apply directly through their website. It not only shows you're serious but sometimes you'll find positions listed there that may not be on job boards yet. Keep an eye on those!
We think you need these skills to ace Learner Services Advisor
Some tips for your application 🫡
Show Off Your Passion for Learning:When applying for a role in digital learning and education at Access Further Education Ltd (Trading as Access Creative College), make sure to sprinkle your application with examples of your enthusiasm for teaching and learning technologies. Share specific experiences where you've used, designed, or implemented digital learning solutions, as this shows us that you truly get the field.
Highlight Relevant Education and Certification:In the digital learning space, having a strong educational background can set you apart. Don't shy away from showcasing your degrees, certifications, or relevant courses related to e-learning, instructional design, or educational technology. We love seeing candidates who have actively invested in their learning journey!
Tailor Your CV to the Role:Your CV is your first impression, so let's make it count! Focus on your skills directly related to digital learning, such as course development, learning management systems, and data analysis. Be sure to show measurable results from your past roles to demonstrate your impact and effectiveness.
Craft a Compelling Cover Letter:In your cover letter, express not just your qualifications, but your vision for the future of digital education. Discuss how your experiences align with the mission of Access Further Education Ltd (Trading as Access Creative College) and highlight any innovative ideas you might have for enhancing learning experiences. This is your chance to connect with us on a deeper level!
How to prepare for a job interview at Access Further Education Ltd (Trading as Access Creative College)
✨Get Hands-On with Learning Technologies
Familiarise yourself with common digital learning tools and platforms, like LMS systems or authoring tools that Access Further Education Ltd (Trading as Access Creative College) might use. Understanding these will give you an edge and show you’re ready to jump in from day one!
✨Showcase Your Creativity in Lesson Design
Prepare a portfolio of your past projects if you have them, or create sample lesson plans or digital content demos. Being able to discuss your creative approach to engaging students can really set you apart in a full-time role at Access Further Education Ltd (Trading as Access Creative College).
✨Brush Up on Educational Trends
Stay in the loop with the latest trends in digital education, like gamification or personalised learning experiences. This will help you engage in meaningful discussions during the interview and demonstrate your passion for the field.
✨Prepare for Collaborative Scenarios
Expect to be asked about your experience working collaboratively with educators or other stakeholders. Consider discussing how you've contributed to a team effort in creating engaging educational content or improving student outcomes.
