Centre Administration Manager

Job Title: Centre Administration Manager

Location: Access Creative College Bristol (Centre-Based)

Position Type: Full-Time, 37.5 hours per week.

Salary: £30,100pa

About Access Creative College

At Access Creative College (ACC), we are dedicated to providing inclusive, high-quality education and training for creative minds. We foster a safe, supportive, and dynamic learning environment that empowers our students to achieve their full potential.

Role Overview

We are seeking an organised, proactive, and dynamic Centre Administration Manager to lead and manage our centre-based administrative functions. In this role, you will work closely with the Centre Manager/Head of Centre, Learner Support Manager, and Senior Learner Services Advisor to ensure seamless daily operations and maintain a safe, inclusive environment aligned with our safeguarding and SEND responsibilities.

Key Responsibilities

1. Operational & General Administration

• Reception & Front of House: Manage the reception area on a rota basis, offering a professional service to visitors and enforcing access controls (ID verification, sign-in procedures).
• Estates & Facilities Support: Assist with general centre operations, including facilities support, health & safety, mail handling, and filing.
• Internal & External Communication: Manage internal communications, maintain promotional materials, and support local outreach with schools and community partners.

2. Learner Records & Financial Support

• Data & Records: Maintain accurate learner records, support enrolment, track attendance, and conduct data validation/audits.
• Bursary & Financial Guidance: Guide learners through financial applications, verify documents, liaise with finance teams, and offer financial support advice.
• Cross-Departmental Collaboration: Coordinate with lecturers, central teams, and associate centres regarding admissions, enrolment, and register audits.

3. Examinations & Access Arrangements

• Exam Logistics: Act as Exam Coordinator to support the Centre Exam Officer with administration, invigilation, and planning across all curriculum areas.
• Exam Access Arrangements (EAA): Gather evidence and collaborate with the Centre Exam Officer to support the EAA application process.

4. Staff Onboarding

• Onboarding & Induction:Provide comprehensive support with staff onboarding by coordinating induction activities, ensuring completion of required training, introducing new staff to college policies and procedures, and facilitating their smooth integration into the team. Act as a point of contact for new employees, addressing queries and supporting their settling-in process.
• Training Records: Maintain precise records of staff training to satisfy statutory and CPD requirements.
• Central Team Liaison: Work with central departments (including People Servicesand MIS) to execute delegated administrative tasks.

5. Safeguarding, Health & Safety

• Safeguarding: Identify and respond to low-level safeguarding concerns, escalating appropriately under the guidance of the Designated Safeguarding Lead (DSL).
• Health & Safety: Implement and monitor site security systems and emergency procedures (e.g., fire drills).

Responsibilities Common to All Staff

• Establish and nurture professional working relationships across the organization.
• Adhere to ACC Quality Assurance mechanisms to support continuous service improvement.
• Participate in the ACC Performance Management Review Scheme and pursue professional development.
• Fully comply with the Health and Safety at Work Act 1974 and ACC Equality & Diversity policies.
• Actively safeguard and promote the welfare of children and vulnerable adults.

Key Skills & Attributes

• Proven experience in administrative management, ideally within an educational setting.
• Strong organisational skills with the ability to manage competing priorities and deadlines.
• Excellent interpersonal and communication skills for working with students, parents, and staff.
• Working knowledge of safeguarding practices and Exam Access Arrangements (EAA) is desirable.
• Proficient in standard office software and database management ie: Google Suit, Microsoft Word and Spreadsheets.

Who are we?

We are Access Creative College, formerly known as Access to Music, and we were founded in 1992. We're an Ofsted-inspected provider that reaches every corner of the country, with 7 campuses and over 2,500 students nationwide. We're proud to have achieved the national benchmark for education quality, recognised across the vast majority of our provision - Ofsted's 'Expected Standard' under the new inspection framework. We are part of Access Education Group, which boasts 32 campuses nationwide with over 5,000 students & apprentices across Access Creative College, dBs Institute (Higher Education) & Access Sport College.

What we offer?

• Generous Holiday Allocation
• Wellbeing Benefits: Health Cash Plan, Doctorline GP Service, Employee Assistance Programme, Access to Counselling and Cycle to Work
• Staff Discounts & Benefits: access to Accolade, our benefits platform which offers discounts at over 800 retailers!
• Paid Leave:Enhanced Maternity, Paternity and Sick pay.

A full job description and person specification is available for download alongside our full benefits booklet.

Diversity and open expression are fundamental to creativity. We are committed to promoting a culture of diversity and inclusivity for all our employees and potential employees.

DBS Checks: Enhanced DBS clearance will be required.

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