At a Glance
- Tasks: Support learners with tailored interventions and pastoral care in a vibrant educational environment.
- Company: Dynamic learning centre in Manchester focused on inclusivity and student success.
- Benefits: Generous holiday, wellbeing perks, staff discounts, and enhanced leave policies.
- Other info: Join a diverse team committed to creating an inclusive atmosphere for all.
- Why this job: Make a real difference in students' lives while developing your skills in a supportive team.
- Qualifications: Experience in education or support roles, strong communication, and empathy.
The predicted salary is between 24000 - 30000 £ per year.
Term Time Only Location: Manchester Hours: 37.5hrs per week term time only
Main Purpose
To support the successful day-to-day running of the centre by contributing to operations, learning delivery, student support, and safeguarding. This includes providing structured learning support for learners with identified needs and/or Education, Health and Care Plans (EHCPs), assisting in the implementation of effective interventions, and offering pastoral support to vulnerable learners and/or those at risk. The role works closely with the Senior Learner Services Advisor, Learner Support Manager (LSM)/ Assistant Head of Student Support, to help maintain a safe, inclusive, and supportive learning environment in line with safeguarding and SEND responsibilities.
Main tasks
- Deliver focused teaching interventions for students with identified support needs or “at risk” learners, including 1:1 learning support, small group and in class support for learners.
- Managing action plans, caseload contributions, and facilitating individual and group activities.
- Follow agreed lesson plans and devise tailored support strategies, providing feedback and liaising with lecturers under their direction.
- Accurately record all learner support, contacts, and pastoral care in GURU progress logs, contact logs, and pastoral logs.
- Assist the Learner Services Manager (LSM) / Assistant Head in preparing ALS learner profiles and support plans.
- Support the Exam Access Arrangements (EAA) application process by gathering evidence and collaborating with the Senior Learner Services Advisor.
- Manage the Reception area on a rota basis, delivering a professional, customer-focused enquiry and telephone service while maintaining a welcoming, organised, and clean front of house, while ensuring centre access controls, including identity verification and signing‑in procedures enforced.
- Assist with the smooth running of the centre through estates, facilities, health & safety support, and general administrative tasks such as mail handling, appointments, filing, and communications.
- Liaise with lecturers, central departments, and associate centres to provide effective administration for learners and staff, including admissions, enrolment, register audits, absence recording, and data reporting.
- Support the Examinations Officer and Exam Coordinators with the admin, invigilation and logistical planning of all exam requirements across the curriculum areas.
- Provide careers support to learners as directed by the Head of Careers.
- Identify and respond to pastoral and low‑level safeguarding concerns, escalating and managing them appropriately with the support and guidance of the Designated Safeguarding Lead (DSL).
Responsibilities Common to all Staff
- Establish, maintain, and develop professional working relationships with colleagues.
- Adhere to all agreed Quality Assurance mechanisms within the campus and across ACC, contributing to the development of high‑quality provision and services.
- Participate in the ACC Performance Management Review Scheme, jointly completing agreed objectives and development plans with managers.
- Comply with the Health and Safety at Work Act 1974 to ensure the wellbeing of students, staff, and visitors.
- Support ACC’s commitment to a discrimination‑free environment by adhering to the Company’s Equality and Diversity policies and the Single Equality Scheme.
- Remain adaptable and proactive in response to the evolving nature of the business.
- Accept responsibility for safeguarding and promoting the welfare of children and vulnerable adults.
- Undertake any other duties reasonably required by management in line with the role’s grade.
What we offer?
- Generous Holiday Allocation
- Wellbeing Benefits: Health Cash Plan, Doctorline GP Service, Employee Assistance Programme, Access to Counselling and Cycle to Work
- Staff Discounts & Benefits: access to Accolade, our benefits platform which offers discounts at over 800 retailers!
- Paid Leave: Enhanced Maternity, Paternity and Sick pay.
A full job description and person specification is available for download alongside our full benefits booklet. Diversity and open expression are fundamental to creativity. We are committed to promoting a culture of diversity and inclusivity for all our employees and potential employees. DBS Checks: This post is subject to Enhanced DBS clearance. Employment cannot commence until satisfactory Enhanced DBS clearance and all required references have been received and verified.
Learner Services Advisor in Manchester employer: Access Education Group
As a Learner Services Advisor in Manchester, you will be part of a dynamic team dedicated to fostering an inclusive and supportive learning environment. Our commitment to employee wellbeing is reflected in our generous holiday allocation, comprehensive health benefits, and opportunities for professional growth, ensuring that you can thrive both personally and professionally. Join us in making a meaningful impact on the lives of learners while enjoying a workplace culture that values diversity and collaboration.
StudySmarter Expert Advice🤫
We think this is how you could land Learner Services Advisor in Manchester
✨Tip Number 1
Network like a pro! Reach out to current or former employees on LinkedIn and ask about their experiences. A friendly chat can give you insider info and might even lead to a referral.
✨Tip Number 2
Prepare for the interview by researching the company culture and values. We want to see how you fit in, so think about how your skills align with their mission and be ready to share examples.
✨Tip Number 3
Practice makes perfect! Do mock interviews with friends or family to get comfortable with common questions. The more you rehearse, the more confident you'll feel when it’s showtime.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email shows your appreciation and keeps you fresh in their minds. Plus, it’s a great chance to reiterate your enthusiasm for the role.
We think you need these skills to ace Learner Services Advisor in Manchester
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your application to highlight how your skills and experiences align with the Learner Services Advisor role. We want to see how you can contribute to our mission of supporting learners effectively!
Showcase Your Passion:Let your enthusiasm for education and learner support shine through in your written application. We love candidates who are genuinely excited about making a difference in students' lives!
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so make sure your key points stand out without unnecessary fluff. This helps us see your strengths quickly!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Access Education Group
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of a Learner Services Advisor. Familiarise yourself with the key tasks mentioned in the job description, such as supporting learners with EHCPs and managing action plans. This will help you demonstrate your knowledge and show that you're genuinely interested in the role.
✨Prepare Real-Life Examples
Think of specific situations from your past experiences where you've successfully supported learners or managed safeguarding concerns. Be ready to share these examples during the interview to illustrate your skills in delivering focused teaching interventions and providing pastoral support.
✨Showcase Your Communication Skills
As a Learner Services Advisor, you'll need to establish professional relationships with colleagues and students. Practice articulating your thoughts clearly and confidently. You might even want to prepare a few questions to ask the interviewer about their approach to student support, which shows your engagement and interest.
✨Emphasise Your Adaptability
The role requires being proactive and adaptable to changing circumstances. Think of instances where you've had to adjust your approach or strategies in response to new challenges. Highlighting your flexibility will reassure the interviewers that you can thrive in a dynamic environment.
