At a Glance
- Tasks: Support campus facilities and IT systems, ensuring a smooth experience for students and staff.
- Company: Access Creative College London, a vibrant hub for creativity and innovation.
- Benefits: Generous holiday, wellbeing perks, discounts, and enhanced paid leave.
- Other info: Diversity and inclusivity are at the heart of our culture.
- Why this job: Join a dynamic team and make a real difference in a creative environment.
- Qualifications: Strong technical skills and a passion for supporting others.
The predicted salary is between 28900 - 28900 £ per year.
To support the smooth running of the Campus, working closely with the Facilities and Campus Managers to ensure that the buildings, facilities and services are provided and maintained to all company and legislative standards. To provide front line technical, IT, resources and facilities related support to students and staff with the focus on the provision of an exceptional student experience. This may include support at differing locations depending on the needs of the campus and business as a whole.
Key Responsibilities
- Support the setup, maintenance and day-to-day operation of IT and AV equipment across campus, including Mac OS, Windows, ChromeOS, Google Workspace and JAMF systems.
- Provide front-line technical support, troubleshooting and resolving issues with IT networks, classroom AV systems, and specialist equipment.
- Maintain and repair equipment, including basic electronic repairs, cable making and replacement of serviceable parts.
- Carry out general building and facilities maintenance tasks using hand and power tools where required.
- Act as first point of contact for staff and students needing technical or facilities support.
- Manage and coordinate equipment and room bookings, ensuring resources are correctly issued and tracked.
- Schedule and complete routine testing and preventative maintenance across systems and equipment.
- Liaise with external contractors for maintenance, upgrades and compliance checks including electrical, fire and security systems.
- Support the safe operation of the site including keyholding duties, opening and closing the building and responding to alarm callouts where required.
- Support the planning and delivery of room upgrades, facility improvements and resource procurement with the Campus Facilities Manager.
- Assist with inductions, user training and technical support for specialist spaces and student projects.
- Work closely with IT teams to ensure reliable infrastructure across the site.
- Support events, exams and teaching delivery through setup and technical assistance.
Desirable Technical Experience
- Adobe Creative Suite, music production tools (Logic Pro, Ableton Live), AV and lighting systems (including DMX), streaming platforms and hardware (e.g. ATEM, OBS), and experience with VR, gaming engines (Unity, Unreal, Blender), cameras and multimedia equipment.
What We Offer
- Generous Holiday Allocation.
- Wellbeing Benefits: Health Cash Plan, Doctorline GP Service, Employee Assistance Programme, Access to Counselling and Cycle to Work.
- Staff Discounts & Benefits: access to Accolade, our benefits platform which offers discounts at over 800 retailers!
- Paid Leave: Enhanced Maternity, Paternity and Sick pay.
Diversity and open expression are fundamental to creativity. We are committed to promoting a culture of diversity and inclusivity for all our employees and potential employees.
Enhanced DBS clearance will be required prior to commencing the role.
Technician in London employer: Access Education Group
Access Creative College is an exceptional employer that prioritises the well-being and professional growth of its staff. Located in London, we offer a vibrant work culture that fosters creativity and inclusivity, alongside generous benefits such as a health cash plan, enhanced leave policies, and access to discounts at over 800 retailers. Join us to be part of a supportive team dedicated to providing an outstanding experience for our students while developing your technical skills in a dynamic environment.
StudySmarter Expert Advice🤫
We think this is how you could land Technician in London
✨Tip Number 1
Network like a pro! Reach out to current employees at Access Creative College through LinkedIn or other platforms. A friendly chat can give you insider info and maybe even a referral!
✨Tip Number 2
Show off your skills! If you have experience with IT systems or AV equipment, consider creating a portfolio or a short video demonstrating your technical prowess. This can really set you apart during interviews.
✨Tip Number 3
Prepare for the interview by brushing up on common technical questions related to the role. We recommend practising troubleshooting scenarios or discussing past experiences where you resolved issues effectively.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining our team at Access Creative College.
We think you need these skills to ace Technician in London
Some tips for your application 🫡
Show Off Your Skills:Make sure to highlight your technical and practical skills in your application. We want to see how you can support our campus facilities and IT systems, so don’t hold back on showcasing your experience with AV equipment, troubleshooting, and maintenance.
Tailor Your Application:Take a moment to tailor your application to the job description. Use keywords from the listing to demonstrate that you understand what we’re looking for. This shows us you’re genuinely interested in the role and have done your homework!
Be Personable:Remember, we’re looking for someone who can provide exceptional support to students and staff. Let your personality shine through in your application! Share any relevant experiences where you’ve helped others or resolved issues effectively.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do – just follow the prompts and you’ll be set!
How to prepare for a job interview at Access Education Group
✨Know Your Tech Inside Out
Make sure you brush up on your technical skills, especially with the systems mentioned in the job description like Mac OS, Windows, and Google Workspace. Be ready to discuss your experience with troubleshooting IT networks and AV systems, as this will show you're prepared for the hands-on nature of the role.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've tackled technical issues in the past. Whether it’s fixing a classroom AV system or managing equipment bookings, demonstrating your ability to resolve problems efficiently will impress the interviewers.
✨Familiarise Yourself with the Campus Environment
Research Access Creative College and understand their facilities and services. Knowing about their campus layout and the specific needs of students and staff will help you articulate how you can contribute to an exceptional student experience.
✨Emphasise Teamwork and Communication
Since you'll be acting as the first point of contact for technical support, highlight your communication skills and ability to work collaboratively with both staff and students. Share experiences where you’ve successfully worked in a team to enhance service delivery.
