Learning Services Adviser in Lincoln

Department: ACC Campus
Contract Type: Permanent
Reporting to: Learner Services Advisor
DBS Check: YES - Enhanced
Salary Scale: 26,300-28,800pa
Hours: 37.5 hours per week

Overall Role

The Learner Services Advisor supports the successful day-to-day running of the campus by contributing to operations, learning delivery, student support, and safeguarding.

This includes providing structured learning support for learners with identified needs and/or Education, Health and Care Plans (EHCPs), assisting in the implementation of effective interventions, and offering pastoral support to vulnerable learners and those at risk.

The role works closely with the Senior Learner Services Advisor and the Learner Support Manager (LSM) / Assistant Head of Student Support, helping to maintain a safe, inclusive, and supportive learning environment in line with safeguarding and SEND responsibilities.

The extent of the role's reception and administrative duties varies depending on the scale and needs of the campus.

Duties & Responsibilities

• Learning Support and Intervention
• Deliver focused teaching interventions for students with identified support needs or who are considered at risk, including 1:1 learning support, small group support, and in-class support;
• Manage action plans and caseload contributions, facilitating individual and group activities as required;
• Follow agreed lesson plans and devise tailored support strategies, providing feedback to and liaising with lecturers under their direction;
• Assist the Learner Support Manager (LSM) / Assistant Head in preparing ALS learner profiles and support plans.
• Pastoral Care and Safeguarding
• Offer pastoral support to vulnerable learners and those identified as at risk;
• Identify and respond to pastoral and low-level safeguarding concerns, escalating and managing them appropriately with the support and guidance of the Designated Safeguarding Lead (DSL);
• Accurately record all learner support, contacts, and pastoral care in Guru progress logs, contact logs, and pastoral logs.
• Reception and Front of House
• Manage the Reception area on a rota basis, delivering a professional, customer-focused enquiry and telephone service;
• Maintain a welcoming, organised, and clean front of house at all times;
• Ensure centre access controls are enforced, including identity verification and signing-in procedures.
• Administration and Operations
• Assist with the smooth running of the centre through estates, facilities, and health and safety support, alongside general administrative tasks such as mail handling, appointments, filing, and communications;
• Liaise with lecturers, central departments, and associate centres to provide effective administration for learners and staff, including admissions, enrolment, register audits, absence recording, and data reporting;
• Support the Exam Access Arrangements (EAA) application process by gathering evidence and collaborating with the Senior Learner Services Advisor;
• Support the Examinations Officer and Exam Coordinators with the administration, invigilation, and logistical planning of exam requirements across curriculum areas;
• Provide careers support to learners as directed by the Head of Careers.
• Inclusion, Safeguarding and Equality
• Champion an inclusive culture within the campus, ensuring all learners and staff — regardless of background, identity, or circumstance — are treated with dignity and respect;
• Accept responsibility for safeguarding and promoting the welfare of children and vulnerable adults, escalating concerns through the Designated Safeguarding Lead (DSL) as appropriate;
• Support ACC's commitment to a discrimination-free environment by adhering to the organisation's Equality and Diversity policies and the Single Equality Scheme;
• Maintain up-to-date knowledge of safeguarding and inclusion requirements, engaging with relevant training as required by ACC.
• General Responsibilities
• Effectively represent the interests of the campus with stakeholders, partners, local authorities, and the wider community;
• Manage, understand, and utilise all relevant internal systems and processes effectively;
• Understand and uphold the organisation's Health and Safety Policy and contribute to its priorities;
• Actively participate in planned professional self-development and CPD activities;
• Participate as required in campus-wide activities such as marketing activities and staff and student events;
• Undertake such additional duties or projects as the Senior Learner Services Advisor may determine from time to time.
• Key Competencies & Behaviours
• Establishes, maintains, and develops professional working relationships with colleagues;
• Adheres to agreed Quality Assurance mechanisms within the campus and across ACC, contributing to the development of high-quality provision and services;
• Engages constructively with the ACC Performance Management Review Scheme, jointly completing agreed objectives and development plans with managers;
• Remains adaptable and proactive in response to the evolving needs of the campus and its learners;
• Communicates clearly and professionally with learners, colleagues, and external contacts;
• Demonstrates a genuine commitment to learner wellbeing and to supporting positive outcomes for vulnerable and at-risk students;
• Works accurately and reliably under pressure, particularly when managing competing operational and pastoral demands;
• Maintains discretion and confidentiality appropriate to a role involving sensitive learner information.
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