At a Glance
- Tasks: Engage with customers, generate leads, and support the sales process across all divisions.
- Company: HSW Group comprises several growing divisions including Hire, Waste, and Scaffolding.
- Benefits: Receive ongoing support from directors and opportunities for pay progression and performance-related bonuses.
- Other info: You will manage your own diary and workload while promoting all areas of HSW Group.
- Why this job: Join a fast-growing group and build a long-term career in customer service and sales support.
- Qualifications: Strong communication skills and basic computer proficiency are required.
The predicted salary is between 18000 - 25000 £ per year.
HSW Group is made up of several growing divisions, including: HSW Hire and Sales, HSW Waste, and HSW Scaffolding. We are looking for a motivated and confident individual to join our team as a Customer Service Specialist Apprentice. This is an excellent opportunity for someone looking to build a long-term career in customer service, sales support, and business development within a fast-growing group of companies.
Role Overview
The successful candidate will play a key role in supporting the growth of the business by engaging with customers, generating leads, and supporting the sales process across all divisions of the HSW Group. You will receive ongoing support and mentoring from the company directors throughout your apprenticeship.
Key Responsibilities
- Making outbound cold calls to potential customers
- Generating new business leads and opportunities
- Booking appointments for the sales team
- Managing and updating the customer database
- Responding to customer enquiries via email
- Managing and organising your own diary and workload
- Promoting and supporting all areas of the HSW Group
- Delivering excellent customer service at all times
Qualifications
- Have strong communication and interpersonal skills
- Be confident speaking with customers over the phone
- Be organised and able to manage their own workload
- Have basic computer and email skills
- Be motivated, enthusiastic, and eager to learn
- Work well as part of a team
Training and Support
You will receive full support from the directors, including hands-on guidance and mentoring from both myself and Sean, helping you develop valuable skills and experience throughout your apprenticeship.
Opportunity for pay progression
- Performance-related bonuses
- Career development opportunities within a growing business
- Supportive and friendly working environment
Level 3 Customer Service Specialist – HSW Group employer: Access Creative College
HSW Group is located in a supportive and friendly environment, offering hands-on guidance from directors. Employees benefit from career development opportunities and performance-related bonuses as they grow within the company.
