At a Glance
- Tasks: Support daily operations at a busy GP surgery and assist patients with their needs.
- Company: Churchtown GP Surgery, dedicated to quality patient care.
- Benefits: Full training provided, opportunities for growth, and a supportive team environment.
- Other info: Challenging yet rewarding role with potential for career advancement.
- Why this job: Make a real difference in patients' lives while developing your skills in healthcare.
- Qualifications: Experience with the public, excellent communication skills, and a friendly attitude.
The predicted salary is between 22000 - 26000 £ per year.
We are looking to appoint a Medical Receptionist who possesses the skills to support the smooth day‑to‑day running of the Practice in North Park Health Centre. This role is part of a quality improvement programme and offers the opportunity for growth and development.
Key Responsibilities
- Answer telephone calls in a courteous and helpful manner, ensuring calls are dealt with quickly and carefully, documented and redirected as needed, and handled with sensitivity when patients are anxious or distressed.
- Maintain the appointment system by booking, amending, and cancelling appointments and searching for suitable slots.
- Greet patients and visitors to the practice.
- Respond to queries from patients and staff, including GPs, nurses, and medical secretaries, or refer them to the appropriate person.
- Provide non‑clinical information to patients and families, including cancellation of appointments.
- Process all types of patient referrals and liaise with General Practitioners, patient services staff, and medical staff from other areas.
- Ensure requirements for repeat prescriptions are actioned in accordance with Practice policy and procedures.
- Carry out general office administration tasks, including scanning, making outbound calls to patients, electronic filing, and faxing.
- Communicate professionally with each team member and provide relevant information.
- Maintain a clear code of conduct and high standards of customer service in terms of dignity, respect and excellent service to all internal and external customers.
Qualifications
The successful candidate will have previous experience working with the general public, excellent communication skills, and be smart, polite and confident. They will also possess a strong team ethos, be friendly, convey a positive image of the practice to patients and Partners, and be ready to work with our existing reception team. The role is challenging and rewarding, providing the opportunity for advancement and development. Full training will be given, and informal visits to the Practice are welcome.
Level 3 Business Administrator – Churchtown GP Surgery employer: Access Creative College
At Churchtown GP Surgery, we pride ourselves on being an excellent employer, offering a supportive work culture that prioritises professional growth and development. Our team is dedicated to providing exceptional patient care, and as a Level 3 Business Administrator, you will benefit from comprehensive training and the opportunity to advance within our quality improvement programme. Located in the welcoming North Park Health Centre, we foster a friendly environment where every team member is valued and encouraged to contribute to our mission of delivering outstanding healthcare services.
StudySmarter Expert Advice🤫
We think this is how you could land Level 3 Business Administrator – Churchtown GP Surgery
✨Get Involved with Local Health Initiatives
Join local community health events or volunteer for organisations like public health agencies. This not only builds your experience but also helps you network with industry professionals who might know of openings at places like Access Creative College.
✨Tap into Professional Associations
Check out associations like the Institute of Healthcare Management. They often have job boards, networking events, and conferences that are perfect for connecting with potential employers in health sciences administration.
✨Stay Updated with Industry Trends
Follow health policy news and trends—being knowledgeable about the current landscape will not only help you in interviews but also make you stand out as a candidate. You can discuss recent developments and their implications when chatting with folks at Access Creative College.
✨Apply Through Our Website for Better Visibility
When you find roles that excite you, especially at places like Access Creative College, don’t forget to apply through our website. This can sometimes give you an edge by showing the employer you’re savvy and committed to finding the right fit.
We think you need these skills to ace Level 3 Business Administrator – Churchtown GP Surgery
Some tips for your application 🫡
Highlight Your Relevant Experience:When applying for a role in health sciences administration, it's super important to spotlight any relevant experience you have in healthcare settings. Whether you've worked in a hospital, a clinic, or any related environment, make sure to detail those roles in your CV – focusing on your responsibilities and achievements that align with the job at Access Creative College.
Showcase Your Administrative Skills:Administrative skills are key in this field, so don’t hold back! Make sure your CV reflects your proficiency in things like scheduling, data management, and compliance with health regulations. Mention specific software you’ve used, such as patient management systems, as this will demonstrate your hands-on abilities and readiness for the role at Access Creative College.
Craft a Meaningful Cover Letter:Your cover letter should reflect your passion for the health sciences field and your eagerness to contribute to Access Creative College. Share a bit about why you’re drawn to this sector, any impactful situations or challenges you’ve encountered, and how they’ve shaped your desire to work in health sciences administration. This personal touch can really set you apart!
Tailor Your Documents to the Job:Don't use a one-size-fits-all approach! Make sure your CV and cover letter are specifically tailored for this role. Highlight any certifications you have relevant to health administration, and ensure you clearly connect your previous roles to the skills needed for the full-time position at Access Creative College. This way, you're showing them you’ve done your homework and are genuinely interested in being a part of their team.
How to prepare for a job interview at Access Creative College
✨Showcase Your Administrative Skills
In health sciences administration, being organised is key. Make sure you can demonstrate your skills in managing schedules, paperwork, and data accurately. Be ready to discuss specific tools you've used, like electronic health record systems or scheduling software, and how they improved efficiency in your past experiences.
✨Know Your Regulations
Familiarity with healthcare regulations and compliance is crucial. Brush up on HIPAA, GDPR, or other relevant policies before your interview. We recommend preparing examples of how you've ensured compliance or handled sensitive information in past roles—this will show you're not just knowledgeable but also responsible.
✨Prepare for Scenario Questions
Interviews for administrative roles often involve scenario-based questions to assess your problem-solving skills. Practice responses to common situations you might face, such as dealing with a challenging patient or managing a sudden schedule change. This will not only demonstrate your ability to think on your feet but also highlight your interpersonal skills.
✨Align Your Goals with the Organisation
As a full-time candidate, employers will want to know how your long-term career goals align with their mission. Take some time to research Access Creative College’s values and be ready to tie your passion for health sciences administration into their objectives. Demonstrating enthusiasm and career alignment can be a game-changer in this competitive field!
