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- Tasks: Lead strategic transformation of call centre operations and drive efficiency.
- Company: Dynamic organisation focused on modernising processes and enhancing service.
- Benefits: Flexible work arrangement with 3 days in-office and 2 days remote.
- Why this job: Make a real impact by optimising operations and fostering cultural change.
- Qualifications: Proven experience in operational transformation within insurance or financial services.
- Other info: Exciting opportunity to influence at executive level and drive innovation.
The predicted salary is between 48000 - 72000 £ per year.
I am recruiting for a Transformation Director, based 3 days a week in Bridgend, Wales - 2 days remote. The role falls inside IR35 so you will need to work through an umbrella company for the duration of the contract.
It is essential you have expertise in optimising and setting up backend call centre operations. You will lead the strategic transformation of back-office operations, driving operational efficiency, digital enablement, and cultural change across the organisation. This role is pivotal in modernising processes, embedding automation, and fostering a culture of continuous improvement and collaboration to deliver exceptional service and cost optimisation.
You MUST have a proven track record in leading large-scale operational transformation within insurance or financial services. A deep understanding of back-office functions (policy administration, claims processing, finance operations) is essential for this role. Experience in implementing automation technologies (RPA, AI, workflow platforms) is also essential. You must also have a strong background in change management and cultural transformation.
You will have demonstrated success in managing complex stakeholder environments and influencing at executive level. Please apply ASAP to find out more.
Transformation Director - Call Centre in Wales employer: Access Computer Consulting
Contact Detail:
Access Computer Consulting Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Transformation Director - Call Centre in Wales
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, especially those who have experience in transformation roles. A friendly chat can lead to insider info about job openings or even referrals.
✨Tip Number 2
Prepare for interviews by researching the company’s current transformation initiatives. Show them you’re not just another candidate; you’re someone who understands their challenges and has ideas to drive operational efficiency and cultural change.
✨Tip Number 3
Don’t underestimate the power of follow-ups! After an interview, drop a quick thank-you email to express your appreciation and reiterate your enthusiasm for the role. It keeps you fresh in their minds.
✨Tip Number 4
Apply through our website! We’ve got loads of resources to help you ace your application and connect with the right opportunities. Plus, it shows you’re serious about joining our team!
We think you need these skills to ace Transformation Director - Call Centre in Wales
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in optimising call centre operations and leading transformation projects. We want to see how your background aligns with the role, so don’t be shy about showcasing your achievements in insurance or financial services.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the Transformation Director role. We love seeing passion and clarity, so make sure to connect your skills with our mission of driving operational efficiency and cultural change.
Showcase Your Tech Savvy: Since this role involves implementing automation technologies, be sure to mention any relevant experience with RPA, AI, or workflow platforms. We’re keen to know how you’ve used these tools to enhance back-office functions in your previous roles.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, we love seeing candidates who take that extra step!
How to prepare for a job interview at Access Computer Consulting
✨Know Your Stuff
Make sure you brush up on your knowledge of backend call centre operations. Understand the ins and outs of policy administration, claims processing, and finance operations. Being able to speak confidently about these areas will show that you’re the right fit for leading the transformation.
✨Showcase Your Success Stories
Prepare specific examples of your past successes in operational transformation, especially within insurance or financial services. Highlight how you’ve driven efficiency, implemented automation technologies, and managed change. This will help demonstrate your capability to lead similar initiatives.
✨Understand the Culture
Familiarise yourself with the company’s culture and values. Be ready to discuss how you can foster a culture of continuous improvement and collaboration. Showing that you align with their ethos will make you a more attractive candidate.
✨Engage with Stakeholders
Think about how you’ve influenced stakeholders at an executive level in the past. Prepare to discuss your strategies for managing complex stakeholder environments. This will be crucial in showcasing your ability to lead and drive change effectively.
