Transformation Director - Call Centre Ops & Automation in London
Transformation Director - Call Centre Ops & Automation

Transformation Director - Call Centre Ops & Automation in London

London Full-Time 48000 - 72000 £ / year (est.) No home office possible
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At a Glance

  • Tasks: Lead strategic transformations and drive operational efficiency in back-office operations.
  • Company: Dynamic consulting firm focused on innovation and cultural change.
  • Benefits: Hybrid work model, competitive salary, and opportunities for professional growth.
  • Why this job: Make a significant impact by enabling digital solutions and transforming operations.
  • Qualifications: Proven experience in operational transformation within insurance or financial services.
  • Other info: Join a forward-thinking team in a vibrant work environment.

The predicted salary is between 48000 - 72000 £ per year.

A consulting firm is seeking a Transformation Director to oversee strategic transformations in back-office operations. This pivotal role focuses on driving operational efficiency, enabling digital solutions, and managing cultural changes within the organization.

Candidates must have a proven track record in large-scale operational transformation within insurance or financial services, and possess strong expertise in automation technologies.

The job offers a hybrid work model in Bridgend, Wales, requiring 3 days on-site and 2 days remote.

Transformation Director - Call Centre Ops & Automation in London employer: Access Computer Consulting

As a leading consulting firm, we pride ourselves on fostering a dynamic work culture that champions innovation and collaboration. Our hybrid work model in Bridgend allows for flexibility while ensuring our employees are supported in their professional growth through continuous learning opportunities and mentorship. Join us to be part of a team that values your expertise and is committed to driving meaningful change in the insurance and financial services sectors.
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Contact Detail:

Access Computer Consulting Recruiting Team

StudySmarter Expert Advice 🤫

We think this is how you could land Transformation Director - Call Centre Ops & Automation in London

✨Tip Number 1

Network like a pro! Reach out to your connections in the insurance or financial services sectors. We all know that sometimes it’s not just what you know, but who you know that can help you land that Transformation Director role.

✨Tip Number 2

Prepare for those interviews by brushing up on your knowledge of automation technologies. We recommend having specific examples ready that showcase your experience in driving operational efficiency and managing cultural changes. It’ll show you’re the right fit for the job!

✨Tip Number 3

Don’t underestimate the power of a follow-up! After an interview, drop a quick thank-you email to express your appreciation. It keeps you fresh in their minds and shows your enthusiasm for the Transformation Director position.

✨Tip Number 4

Apply through our website! We’ve got loads of resources to help you ace your application process. Plus, it’s a great way to ensure your application gets the attention it deserves.

We think you need these skills to ace Transformation Director - Call Centre Ops & Automation in London

Operational Efficiency
Digital Solutions
Cultural Change Management
Large-Scale Operational Transformation
Automation Technologies
Consulting Experience
Strategic Planning
Stakeholder Management
Change Management
Insurance Industry Knowledge
Financial Services Expertise
Hybrid Work Model Adaptability

Some tips for your application 🫡

Tailor Your CV: Make sure your CV is tailored to highlight your experience in operational transformation, especially in insurance or financial services. We want to see how your skills align with the role of Transformation Director, so don’t hold back on showcasing your achievements!

Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for this role. We love seeing candidates who can articulate their vision for driving operational efficiency and managing cultural changes.

Showcase Your Automation Expertise: Since this role requires strong expertise in automation technologies, make sure to highlight any relevant projects or tools you’ve worked with. We’re keen to see how you’ve leveraged technology to drive transformation in your previous roles.

Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us!

How to prepare for a job interview at Access Computer Consulting

✨Know Your Transformation Stuff

Make sure you brush up on your knowledge of operational transformations, especially in the insurance or financial services sectors. Be ready to discuss specific projects you've led and the impact they had on efficiency and culture.

✨Showcase Your Automation Expertise

Since this role requires strong expertise in automation technologies, prepare examples of how you've successfully implemented these solutions in past roles. Highlight any tools or methodologies you used and the results achieved.

✨Cultural Change is Key

Be prepared to talk about how you've managed cultural changes within an organisation. Think of examples where you’ve navigated resistance or fostered a positive environment during transitions, as this will be crucial for the role.

✨Hybrid Work Model Readiness

Understand the dynamics of a hybrid work model, especially since this role requires 3 days on-site. Be ready to discuss how you plan to maintain team cohesion and productivity in both remote and in-person settings.

Transformation Director - Call Centre Ops & Automation in London
Access Computer Consulting
Location: London
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