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- Tasks: Lead the transformation of call centre operations, driving efficiency and cultural change.
- Company: Dynamic organisation focused on modernising processes in insurance and financial services.
- Benefits: Flexible work arrangement with 3 days in-office and 2 days remote.
- Why this job: Make a real impact by optimising operations and implementing innovative technologies.
- Qualifications: Proven experience in operational transformation and change management in relevant sectors.
- Other info: Exciting opportunity to influence at an executive level and drive continuous improvement.
The predicted salary is between 54000 - 84000 £ per year.
I am recruiting for a Transformation Director, based 3 days a week in Bridgend, Wales - 2 days remote. The role falls inside IR35 so you will need to work through an umbrella company for the duration of the contract.
It is essential you have expertise in optimising and setting up backend call centre operations. You will lead the strategic transformation of back-office operations, driving operational efficiency, digital enablement, and cultural change across the organisation. This role is pivotal in modernising processes, embedding automation, and fostering a culture of continuous improvement and collaboration to deliver exceptional service and cost optimisation.
You MUST have a proven track record in leading large-scale operational transformation within insurance or financial services. A deep understanding of back-office functions (policy administration, claims processing, finance operations) is essential for this role. Experience in implementing automation technologies (RPA, AI, workflow platforms) is also essential. You must also have a strong background in change management and cultural transformation. You will have demonstrated success in managing complex stakeholder environments and influencing at executive level.
Please apply ASAP to find out more.
Transformation Director - Call Centre in London employer: Access Computer Consulting
Contact Detail:
Access Computer Consulting Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Transformation Director - Call Centre in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, especially those who have experience in transformation roles. A friendly chat can lead to insider info about job openings or even referrals.
✨Tip Number 2
Prepare for interviews by researching the company’s current transformation initiatives. Show us you’re not just a fit for the role but that you understand their challenges and can bring innovative solutions to the table.
✨Tip Number 3
Practice your storytelling skills! Be ready to share specific examples of how you've led successful transformations in the past. We want to hear about the impact you made and how you navigated challenges.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect with us directly.
We think you need these skills to ace Transformation Director - Call Centre in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in optimising call centre operations and leading transformation projects. We want to see how your background aligns with the role, so don’t be shy about showcasing your achievements in insurance or financial services.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the Transformation Director role. Share specific examples of how you've driven operational efficiency and cultural change in previous roles, and let us know what excites you about this opportunity.
Showcase Your Tech Savvy: Since the role involves implementing automation technologies, make sure to mention any relevant experience with RPA, AI, or workflow platforms. We’re keen to see how you’ve used these tools to enhance back-office functions and improve service delivery.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about our company culture and values!
How to prepare for a job interview at Access Computer Consulting
✨Know Your Stuff
Make sure you brush up on your knowledge of backend call centre operations. Understand the ins and outs of policy administration, claims processing, and finance operations. Being able to speak confidently about these areas will show that you’re the right fit for leading the transformation.
✨Showcase Your Success Stories
Prepare specific examples of your past successes in operational transformation, especially within insurance or financial services. Highlight how you’ve driven efficiency, implemented automation technologies, and managed change. This will help demonstrate your capability to lead similar initiatives.
✨Engage with Stakeholders
Think about how you’ve influenced stakeholders at an executive level in previous roles. Be ready to discuss your strategies for managing complex stakeholder environments and how you foster collaboration. This is crucial for a role that requires cultural transformation.
✨Emphasise Continuous Improvement
Be prepared to talk about your approach to embedding a culture of continuous improvement. Share your thoughts on how to drive digital enablement and operational efficiency. Showing that you’re committed to ongoing development will resonate well with the interviewers.
