At a Glance
- Tasks: Provide top-notch support for AI development tools and assist thousands of developers.
- Company: Join a leading tech firm in the heart of Glasgow.
- Benefits: Competitive pay, flexible working options, and opportunities for growth.
- Other info: Dynamic team environment with potential for career advancement.
- Why this job: Be at the forefront of AI technology and make a real difference.
- Qualifications: Familiarity with developer workflows and strong troubleshooting skills required.
The predicted salary is between 35000 - 45000 € per year.
I am recruiting for a Dev Support Engineer to be based full time on site in Glasgow. The role falls inside IR35, so you will be required to work through an umbrella company for the duration of the contract.
Responsibilities
- Provide Tier 1-2 developer support for approved AI development tools such as Claude Code, GitHub Copilot CLI, Cloud Agent, and Q3/Q4 tools like Codex, Grok Critique, Gemini Code Assist.
- Support large‑scale user onboarding, enablement, and access provisioning across thousands of developers.
- Hands‑on experience using AI‑assisted development tools (Claude Code, GitHub Copilot, Cursor or comparable) in a professional software development environment.
Qualifications
- Working knowledge of modern developer workflows: Git, CI/CD, IDEs (VS Code / JetBrains), terminal/shell.
- Strong troubleshooting and incident‑triage skills; comfortable working across operating systems (macOS, Windows, Linux).
- Experience supporting a global developer population and working within a ticketing/ITSM platform such as ServiceNow or Jira Service Management.
Apply ASAP to find out more.
Dev Support Engineer - AI employer: Access Computer Consulting
Join a forward-thinking company in Glasgow that values innovation and collaboration, offering a dynamic work culture where your contributions directly impact the success of AI development tools. With a strong focus on employee growth, you will have access to ongoing training and support, ensuring you stay at the forefront of technology while working alongside a diverse team of talented professionals. Enjoy the unique advantage of being part of a vibrant tech community in a city known for its rich history and modern amenities.
StudySmarter Expert Advice🤫
We think this is how you could land Dev Support Engineer - AI
✨Tip Number 1
Get familiar with the tools mentioned in the job description! If you haven't already, dive into Claude Code, GitHub Copilot, and other AI development tools. The more hands-on experience you have, the better you'll be able to showcase your skills during interviews.
✨Tip Number 2
Network like a pro! Connect with current or former employees on LinkedIn, join relevant groups, and attend meetups. This can give you insider info about the company culture and even lead to referrals, which can really boost your chances.
✨Tip Number 3
Prepare for technical interviews by brushing up on your troubleshooting skills. Practice common scenarios you might face as a Dev Support Engineer, especially around incident triage and using ticketing systems like ServiceNow or Jira. We want you to feel confident when those tricky questions come up!
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who take that extra step to engage with us directly. So, hit that apply button ASAP!
We think you need these skills to ace Dev Support Engineer - AI
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience with AI development tools and modern developer workflows. We want to see how your skills match the role, so don’t be shy about showcasing your hands-on experience!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re excited about the Dev Support Engineer role and how your background makes you a perfect fit. We love seeing genuine enthusiasm!
Showcase Your Troubleshooting Skills:Since strong troubleshooting skills are key for this role, include specific examples of how you've tackled issues in past positions. We want to know how you approach problem-solving in a professional environment.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. We can’t wait to see what you bring to the table!
How to prepare for a job interview at Access Computer Consulting
✨Know Your Tools Inside Out
Make sure you’re familiar with the AI development tools mentioned in the job description, like Claude Code and GitHub Copilot. We recommend doing a bit of hands-on practice if you can, so you can speak confidently about your experience during the interview.
✨Brush Up on Developer Workflows
Since the role requires knowledge of modern developer workflows, take some time to review Git, CI/CD processes, and IDEs like VS Code or JetBrains. We suggest preparing examples of how you've used these tools in past projects to demonstrate your expertise.
✨Prepare for Troubleshooting Scenarios
Expect to be asked about your troubleshooting skills. We advise thinking through common issues you’ve encountered in previous roles and how you resolved them. Being able to articulate your thought process will show your problem-solving abilities.
✨Familiarise Yourself with Ticketing Systems
Since experience with platforms like ServiceNow or Jira is important, we suggest brushing up on how these systems work. Be ready to discuss any relevant experiences you have with managing tickets or supporting users, as this will highlight your ability to handle a global developer population.
