At a Glance
- Tasks: Provide second line IT support, solving technical issues for customers in Norfolk and Suffolk.
- Company: Join a dynamic team focused on delivering top-notch IT solutions.
- Benefits: Competitive pay, hands-on experience, and the chance to work with cutting-edge technology.
- Other info: Great opportunity for career growth in a supportive environment.
- Why this job: Make a real difference by helping customers solve their tech problems every day.
- Qualifications: Knowledge of Active Directory, Windows 11, and Microsoft Office 365 required.
The predicted salary is between 36000 - 44000 £ per year.
I am recruiting for an IT Support Engineer to work full time on site in Norwich.
The role falls inside IR35 so you will need to work through an umbrella company for the duration of the contract.
You will be covering Norfolk and Suffolk Customer Bases so will need to be able to drive and have access to your own transport.
You will provide second line customer focused support, solving technical incidents and problems remotely, or if necessary, in person; to service and improve software and computer hardware.
You will have working knowledge of Active Directory, users, computers and security groups and also a working knowledge of Microsoft Operating Systems; Windows 11.
Experience of Sophos console, asset management solutions and Citrix is also essential.
You must also have a working knowledge of Microsoft Office 365.
If this role is of interest please apply ASAP.
IT Support Engineer - 2nd Line in Norwich employer: Access Computer Consulting Plc
As a leading employer in the tech industry, we offer a dynamic work culture that fosters innovation and collaboration. Our Reading location provides a flexible working environment, allowing you to balance remote work with in-office collaboration just 1-2 days a week. We prioritise employee growth through continuous learning opportunities and support for professional development, making us an excellent choice for those seeking meaningful and rewarding careers in solution architecture.
Contact Details:
Access Computer Consulting Plc Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land IT Support Engineer - 2nd Line in Norwich
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Access Computer Consulting Plc values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Access Computer Consulting Plc might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Access Computer Consulting Plc!
✨Direct Apply to Access Computer Consulting Plc
Let's not forget to apply directly through the Access Computer Consulting Plc website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace IT Support Engineer - 2nd Line in Norwich
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Access Computer Consulting Plc.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Access Computer Consulting Plc. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Access Computer Consulting Plc
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
