At a Glance
- Tasks: Be the go-to person for IT support, solving issues and answering queries.
- Company: Join a dynamic team in a supportive environment in Norwich.
- Benefits: Full-time role with competitive pay and opportunities for growth.
- Other info: Work through an umbrella company; perfect for those seeking hands-on IT experience.
- Why this job: Make a difference by helping others with their IT challenges every day.
- Qualifications: Customer service experience and knowledge of Microsoft Office 365 and Windows 10/11.
The predicted salary is between 31500 - 38500 £ per year.
I am recruiting for an IT Service Desk Analyst to work full time onsite in Norwich.
The role falls inside IR35 so you will need to work through an umbrella company for the duration of the contract.
You will be responsible for providing a single point of contact for IT related incidents, requests for service and queries which range in complexity for both clinical and corporate customers.
You will work as a part of the Service Desk function by working as an effective interface between the business and support teams You must have experience working in a customer service environment, providing excellent customer-focused service, managing customer expectations and dealing with difficult customers.
Working knowledge of Microsoft Office 365 is essential.
You must also have working knowledge of Microsoft Operating System Windows 10/11.
If this role is of interest please apply ASAP. ...
IT Service Desk Analyst in Norfolk employer: Access Computer Consulting Plc
As a leading employer in the tech industry, we offer a dynamic work culture that fosters innovation and collaboration. Our Reading location provides a flexible working environment, allowing you to balance remote work with in-office collaboration just 1-2 days a week. We prioritise employee growth through continuous learning opportunities and support for professional development, making us an excellent choice for those seeking meaningful and rewarding careers in solution architecture.
Contact Details:
Access Computer Consulting Plc Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land IT Service Desk Analyst in Norfolk
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Access Computer Consulting Plc. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Access Computer Consulting Plc before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace IT Service Desk Analyst in Norfolk
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Access Computer Consulting Plc:Your cover letter is your chance to shine! Tell us why you want to work at Access Computer Consulting Plc specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Access Computer Consulting Plc!
How to prepare for a job interview at Access Computer Consulting Plc
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
