Full-time | Permanent | Office-based | Stockbridge, Hampshire
Build relationships. Guide families. Drive growth.
Access Care is looking for an experienced, commercially minded Client Relationship & Sales Consultant to join our established, family-run business in Stockbridge.
This is a relationship-led sales role, taking ownership of new client enquiries from their first conversation with us through to becoming an Access Care client.
You'll speak with families who are considering live-in care, often at an important or difficult point in their lives. Your role is to understand their circumstances, build trust, explain their options clearly and confidently, and guide them towards the right arrangement.
This is consultative sales: warm, intelligent and highly personal — but it is also a commercial role. You'll be responsible for disciplined follow-up, progressing opportunities, maintaining an accurate pipeline and converting suitable enquiries into new clients.
What you'll be doing
- Taking ownership of new client enquiries from first contact through to commencement.
- Building trusted relationships with prospective clients and their families.
- Understanding each family's circumstances, priorities and requirements.
- Explaining Access Care's service, fees and live-in care arrangements clearly and confidently.
- Managing a busy pipeline of prospective clients.
- Following up consistently and proactively.
- Converting suitable enquiries into new clients.
- Handling sensitive and sometimes complex conversations with warmth, discretion and professionalism.
- Maintaining accurate CRM records and ensuring opportunities are progressed appropriately.
- Working closely with colleagues to ensure a seamless transition from enquiry to commencement.
- Contributing to client growth and the wider commercial success of Access Care.
About you
You'll ideally bring:
- More than two years' experience in sales, account management, client relationship management, recruitment, property, professional services or another relationship-led commercial environment.
- A demonstrable ability to build trust and convert enquiries or opportunities into clients.
- Strong consultative sales and relationship-building skills.
- Confidence discussing pricing and commercial matters.
- Excellent telephone manner and written communication.
- Strong follow-up and pipeline-management discipline.
- Excellent organisation and attention to detail.
- Confidence using CRM systems and general business technology.
- The judgement and emotional intelligence to handle sensitive conversations professionally.
Previous care-sector experience is not required.
Why Access Care?
Access Care is an independent, family-run business that has been introducing exceptional professional live-in carers to private households across the UK since 1994.
For more than thirty years, we've built our reputation on exceptional personal service, trusted relationships and doing things properly.
We're ambitious without losing our kindness, professional without losing our personality, and proud to have created a working environment where people are trusted to take ownership and encouraged to contribute ideas.
Salary & benefits
- 31 days' holiday each year inclusive of Bank Holidays and your birthday, increasing to 34 days with length of service
- complimentary Lifestyle Card membership
- 30% staff discount at O&P Stockbridge
- 30% Friends & Family discount on Access Care agency fees
- company pension subject to eligibility
- ongoing training and professional development
- genuine opportunities for career progression
- free parking
- uniform
- team socials and company events
Location & hours
This is a full-time, permanent, office-based position at The Old Police House in the centre of Stockbridge, Hampshire.
Monday to Friday, 9.00am-5.00pm.
The role also includes participation in our shared out-of-hours telephone rota, typically one week in every 8-12 weeks.
Applications close Monday 31 August 2026. We review applications as they are received and may begin interviewing before the closing date.
#J-18808-Ljbffr
