At a Glance
- Tasks: Train dealers on stairlift installation and provide exceptional technical support.
- Company: Join Access BDD, a leader in innovative mobility solutions.
- Benefits: Full-time remote role with travel opportunities and comprehensive training.
- Other info: Dynamic role with a focus on customer satisfaction and personal growth.
- Why this job: Make a real difference in people's lives through mobility solutions.
- Qualifications: High School Diploma required; experience in stairlift installation preferred.
The predicted salary is between 60000 - 80000 £ per year.
Access BDD is a global leader in providing exceptional mobility solutions for seamless movement throughout public and private buildings. We are seeking a highly skilled and forward-thinking Technical Manager to join our team in the USA. As the Technical Manager, you will play a crucial role in ensuring that our dealers are equipped with the necessary knowledge and skills to provide exceptional solutions to stairlift and platform lift users everywhere. If you have a passion for providing technical expertise, a customer-centric approach, and a drive to deliver exceptional solutions, we want to hear from you.
Company Overview: Access BDD is committed to delivering innovative mobility solutions that empower individuals to navigate their surroundings effortlessly. Our range of stairlifts, platform lifts, and home lifts has set new industry standards, combining reliability, innovation, and user‑centric design. We work through a network of trusted partners who are experts in mobility or elevator products, ensuring our customers receive the highest level of service and advice.
Responsibilities:
- Design, develop and conduct both theory and hands‑on training sessions, either in person or virtually, to educate dealers on the proper procedures and best practices for installing and maintaining the TK Access stairlift and platform lift solutions.
- Regularly attend and supervise dealer installations to educate on installation best practice, provide support and guidance, and ensure compliance with safety regulations and industry standards.
- Provide exceptional technical support by phone and email to dealers to ensure timely and accurate resolutions for installation and maintenance enquiries.
- Deliver exceptional customer and personal services, including assessing customer needs, meeting quality standards, and ensuring customer satisfaction.
Qualifications:
- High School Diploma / A‑Level standard education or equivalent (essential).
- Bachelor’s degree in the appropriate field of study or equivalent work experience (desirable).
- Highly skilled and experienced in stairlift installation and maintenance procedures with a minimum of 2 years of experience (essential).
- Proven experience in technical training, preferably in the stairlift, platform lift, or mobility industry (desirable).
Skills:
- Excellent communication and presentation skills, with the ability to effectively convey technical information to diverse audiences.
- Detail‑oriented with strong problem‑solving and troubleshooting abilities.
- Results‑driven with a strong work ethic and the passion and patience to teach others.
- Self‑motivated and able to work autonomously, with strong time management and organizational skills.
- Proficient in Microsoft Office and Microsoft Teams.
Position Details:
- Employment Type: Full-time
- Territory: Northeast region, USA (Remote)
- Reporting Structure: Reports directly to the Senior Technical Manager for North America.
- Travel Requirements: Frequent travel within the allocated sales territory, with occasional travel across the US, Canada, and internationally for conferences and factory visits.
- Onboarding and Training: Successful candidates will undergo a comprehensive and structured onboarding and training program to ensure their success in the role.
- Core Values: Customer‑centric, appreciation, integrity, reliability, respect, responsibility.
Technical Manager – USA (North-East) employer: Access BDD
Access BDD is an exceptional employer that prioritises employee growth and development, offering comprehensive training programmes to ensure success in the Technical Manager role. With a strong commitment to innovation and customer-centric values, our collaborative work culture fosters a supportive environment where employees can thrive while making a meaningful impact in the mobility solutions industry. Located in the vibrant North-East USA, we provide unique opportunities for travel and professional networking, enhancing both personal and career advancement.
StudySmarter Expert Advice🤫
We think this is how you could land Technical Manager – USA (North-East)
✨Tip Number 1
Network like a pro! Reach out to industry contacts on LinkedIn or attend local events. We all know that sometimes it’s not just what you know, but who you know that can help you land that Technical Manager role.
✨Tip Number 2
Prepare for interviews by practising common questions related to technical training and customer service. We suggest doing mock interviews with friends or using online resources to boost your confidence and refine your answers.
✨Tip Number 3
Showcase your expertise! Bring examples of your previous work or training sessions to the interview. We want to see how you’ve made an impact in your past roles, especially in stairlift installation and maintenance.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about joining our team at Access BDD.
We think you need these skills to ace Technical Manager – USA (North-East)
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Technical Manager role. Highlight your experience in stairlift installation and technical training, as well as any relevant qualifications. We want to see how your skills align with what we’re looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to showcase your passion for mobility solutions and your customer-centric approach. Tell us why you’re excited about the opportunity at Access BDD and how you can contribute to our mission.
Showcase Your Communication Skills:Since this role involves training and supporting dealers, it’s crucial to demonstrate your excellent communication skills. Use clear and concise language in your application, and don’t hesitate to share examples of how you’ve effectively conveyed technical information in the past.
Apply Through Our Website:We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Access BDD
✨Know Your Technical Stuff
Make sure you brush up on your knowledge of stairlift and platform lift installation and maintenance procedures. Be ready to discuss your past experiences and how they relate to the role. This will show that you’re not just a good communicator, but also technically savvy.
✨Showcase Your Training Skills
Since the role involves conducting training sessions, think about examples from your past where you've successfully trained others. Prepare to share specific methods you used and how you adapted your approach for different audiences. This will highlight your ability to convey technical information effectively.
✨Demonstrate Customer-Centricity
Access BDD values a customer-centric approach, so be prepared to discuss how you've previously assessed customer needs and ensured satisfaction. Share stories that illustrate your commitment to providing exceptional service and support, especially in technical scenarios.
✨Be Ready for Problem-Solving Questions
Expect questions that assess your problem-solving abilities. Think of challenging situations you've faced in previous roles and how you resolved them. Highlight your detail-oriented nature and troubleshooting skills, as these are crucial for the Technical Manager position.
