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- Tasks: Welcome passengers and ensure a smooth travel experience at Heathrow Airport.
- Company: Join a dynamic team at one of the world's busiest airports.
- Benefits: Enjoy flexible hours, a vibrant work environment, and opportunities for growth.
- Why this job: Be the face of travel, making memorable first and last impressions for passengers.
- Qualifications: Excellent customer service skills and a positive attitude are essential; airport experience is a plus.
- Other info: Multilingual candidates are encouraged to apply, especially those with Japanese language skills.
The predicted salary is between 24000 - 36000 £ per year.
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Give passengers a warm welcome and a positive experience as you will often be the first or last person that passengers meet when they start or complete their journey
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Carry out Passenger Service duties for both arrival and departure flight handling, including
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Check-In passengers ensuring security compliance and document checks are carried out accurately
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Ticket Desk, collect monies, book and amend itineraries and handle general ticket enquiries
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Special Services, arrange meet and greet for VIP’s
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Departure Flight preparation, seat planning
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Arrival Flight preparation and Departure Gate reconciliation Handling
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Host and supervise check-in facility & Staff
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Flight Management
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Monitor flight status to take necessary action including connection flights
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Lost & Found enquires, Baggage Services
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General Office housekeeping and tasks
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Excellent customer service and communication skills and approachable and friendly but professional way
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PC skill (MS Word and Excel)
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Business level of English.
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Other languages (such as European, Japanese) are advantage but not essential
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Flexible and positive attitude, * Airport
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Japanese
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Customer support
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Passenger service
Application questions
Have you got similar experience working at the airport?
Yes No
Are you able to work in the UK without any visa sponsorship?
Yes No
Do you have an excellent face to face customer service skills?
Passenger Services Agent/Supervisor (Heathrow Airport) employer: Access Appointments Consultancy Limited
Contact Detail:
Access Appointments Consultancy Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Passenger Services Agent/Supervisor (Heathrow Airport)
✨Tip Number 1
Familiarize yourself with the specific operations and services at Heathrow Airport. Understanding the airport's layout, common passenger queries, and the check-in process will help you stand out during the interview.
✨Tip Number 2
Highlight any previous experience in customer service or airport environments. Be ready to share specific examples of how you've handled challenging situations or provided exceptional service to passengers.
✨Tip Number 3
Brush up on your communication skills, especially in English and any other languages you may speak. Being able to communicate effectively with a diverse range of passengers is crucial for this role.
✨Tip Number 4
Show your flexibility and positive attitude during the application process. Employers value candidates who can adapt to changing situations and maintain a friendly demeanor, especially in a busy airport environment.
We think you need these skills to ace Passenger Services Agent/Supervisor (Heathrow Airport)
Some tips for your application 🫡
Highlight Relevant Experience: Make sure to emphasize any previous experience you have in passenger services or customer support, especially in an airport setting. Use specific examples to demonstrate your skills in handling check-ins, ticketing, and customer inquiries.
Showcase Communication Skills: Since excellent communication is key for this role, provide examples of how you've successfully interacted with customers in the past. Mention any languages you speak, particularly if you have proficiency in European languages or Japanese.
Demonstrate Flexibility and Positivity: In your application, convey your flexible and positive attitude. Share instances where you adapted to changing situations or maintained a friendly demeanor under pressure, as these traits are essential for a Passenger Services Agent.
Tailor Your Application: Customize your CV and cover letter to align with the job description. Use keywords from the listing, such as 'flight management', 'customer service', and 'baggage services', to show that you understand the role and its requirements.
How to prepare for a job interview at Access Appointments Consultancy Limited
✨Showcase Your Customer Service Skills
Since you'll be the first or last point of contact for passengers, it's crucial to demonstrate your excellent customer service skills. Prepare examples from your past experiences where you provided outstanding service, especially in high-pressure situations.
✨Familiarize Yourself with Airport Operations
Understanding the basics of airport operations can set you apart. Brush up on check-in procedures, flight management, and baggage services. This knowledge will help you answer questions confidently and show your enthusiasm for the role.
✨Practice Your Communication Skills
As communication is key in this role, practice speaking clearly and professionally. You might be asked to role-play scenarios, so being articulate and friendly will help you make a great impression.
✨Demonstrate Flexibility and Positivity
Airports can be unpredictable, so showcasing your flexible and positive attitude is essential. Be ready to discuss how you've adapted to changes in previous roles and how you maintain a positive demeanor under pressure.
