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- Tasks: Join our team as an IT Administrator, managing tech tasks and supporting customers daily.
- Company: We're a global IT/Telecom provider, known for our friendly and professional work culture.
- Benefits: Enjoy competitive pay, travel expenses, pension, and medical plans.
- Why this job: Be part of a dynamic team, enhance your skills, and make a real impact in customer service.
- Qualifications: Fluent in Japanese and English, with strong IT skills and customer service experience required.
- Other info: Work Monday to Friday, 35 hours a week, in the heart of London.
The predicted salary is between 22400 - 31200 £ per year.
London | Up to 28K/Year | Ref. VAC 14018
Our Client, an international IT/Telecom service provider throughout the world, is currently recruiting a Japanese speaking IT Administrator to join their professional and friendly team.
The job holder is to carry out a variety of technical and coordination tasks to meet, or exceed, customer requirements (including those tasks assigned by Line Managers which are part of projects or maintenance contract work). All tasks must be delivered in a professional and timely manner to ensure a very high level of customer experience.
Responsibilities:
- Manage administration tasks and business flows (invoicing, purchasing, etc.) related to IT services.
- Client PC, security element configuration including day-to-day service delivery and User Support.
- PC implementation support work and support for IT engineer.
- Support and maintain IT asset and user management; support presentation and event for IT relating Administration.
- Careful consideration to ensure profitable systems and implementation; vendor negotiation and control.
- 1st level troubleshooting with customers and assist them as their escalation point of contact.
- Maintain secure operations and keep the environment tidy.
- Periodical status report to line manager; business trip (*agreed on customer side and the company side for safety) and ad hoc requests from your line manager or team members.
- Task and time management for each task and reporting to member and line manager; understand basic security policy.
Requirements:
- Wide knowledge and proficiency in PC software like Microsoft WIN 10/11, Office/Mailer and Antivirus.
- General knowledge and experience in PC Hardware Microsoft 365.
- Excellent written and verbal communication skills in Japanese and English (speaking, reading, writing).
- Ability to investigate and source answers to various email and telephony enquiries about technical issues; proven customer service experience.
- Strong time management, multi-tasking & organisational skills; strong work ethic; accurate, organised and eye for detail.
- Reliable time keeping and attendance.
- Solid administration background & a keenness to get involved & support all customer service areas in EMEA.
- Web contents management.
- ISMS policy, Japanese & English document skills for planning and preparation for presentations.
Conditions:
- Salary – Up to £28,000 per annum.
- Location – City.
- Working hours – Monday to Friday, 35 hours per week.
- Other competitive benefits such as travel expense (within London), pension, medical plan available.
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IT Administrator (Japanese speaking) employer: Access Appointments Consultancy Limited
Contact Detail:
Access Appointments Consultancy Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Administrator (Japanese speaking)
✨Tip Number 1
Brush up on your technical skills, especially in Microsoft Windows 10/11 and Microsoft 365. Being well-versed in these platforms will not only help you during the interview but also demonstrate your readiness to tackle the responsibilities of the role.
✨Tip Number 2
Practice your Japanese and English communication skills, as you'll need to interact with clients and colleagues in both languages. Consider engaging in conversations or mock interviews to build your confidence and fluency.
✨Tip Number 3
Familiarise yourself with common IT troubleshooting scenarios. Being able to discuss how you would handle specific technical issues can set you apart from other candidates and show your problem-solving abilities.
✨Tip Number 4
Network with professionals in the IT field, especially those who work in similar roles. Attend industry events or join online forums to gain insights and potentially get referrals that could help you land the job.
We think you need these skills to ace IT Administrator (Japanese speaking)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your relevant experience in IT administration and customer service. Emphasise your proficiency in both Japanese and English, as well as your technical skills with Microsoft software and hardware.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for IT and your ability to provide excellent customer service. Mention specific examples of how you've successfully managed tasks or resolved issues in previous roles.
Highlight Technical Skills: In your application, clearly outline your technical skills, especially your knowledge of PC software and hardware. Include any relevant certifications or training that demonstrate your expertise in the field.
Showcase Communication Skills: Since the role requires excellent communication in both Japanese and English, provide examples of how you've effectively communicated with clients or team members in both languages. This could be through previous job experiences or projects.
How to prepare for a job interview at Access Appointments Consultancy Limited
✨Showcase Your Language Skills
Since the role requires excellent communication in both Japanese and English, be prepared to demonstrate your proficiency in both languages during the interview. You might be asked to switch between languages, so practice common technical terms and phrases beforehand.
✨Highlight Technical Knowledge
Make sure to discuss your experience with PC software, hardware, and any relevant IT systems. Be ready to provide examples of how you've successfully managed administration tasks or provided user support in previous roles.
✨Demonstrate Customer Service Experience
The job involves a lot of client interaction, so share specific instances where you’ve gone above and beyond to assist customers. Highlight your problem-solving skills and how you handle technical inquiries effectively.
✨Prepare for Scenario-Based Questions
Expect questions that assess your ability to manage multiple tasks and time effectively. Think of scenarios where you had to prioritise tasks or troubleshoot issues under pressure, and be ready to explain your thought process.
