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For Companies At a Glance
- Tasks: Provide top-notch technical support and troubleshoot issues for customers via various communication channels.
- Company: Join a dynamic, internationally operating IT company focused on innovation and customer satisfaction.
- Benefits: Enjoy perks like private medical care, dental plans, study support, and travel expenses.
- Why this job: This role offers hands-on experience in IT, a chance to build relationships, and career growth opportunities.
- Qualifications: Proficiency in PC software, customer service experience, and knowledge of cloud services are essential.
- Other info: Flexible working hours with a supportive team environment and potential global travel.
The predicted salary is between 24000 - 32000 £ per year.
Job Description
Excellent opportunity for those who seek new challenge and long term career progress within the company.
This is an internationally operating IT company and they’re actively recruiting a Helpdesk Engineer.
The role is to carry out a variety of technical and co-ordination tasks to meet, or exceed, customer requirements (including those tasks assigned by Line Managers which are part of projects or maintenance contract work). All tasks must be delivered in a professional and timely manner to ensure a very high level of customer experience.
Job description:
- 1st and 2nd level troubleshooting with customers and assist them as their escalation point of contact through email, telephone and chat tools.
- Queuing management with IT support ticket system.
- Temporary or long-term customer support at their office, if required.
- Attending the meeting with the customer and develop good relationship with the customer.
- Hands-on PC&mobile phone support and initial kitting.
- Create detailed report to the customer and manager/director when required.
- General administration and implementation on Windows server environment.
- Understand and detailed planning and designing for enterprise IT environment.
- IT element configuration including day-to-day service delivery.
- Proof of concept testing and acceptance testing.
- Vendor negotiation and control.
- Development and implementation for new features and services.
- Establish and cease PC/Server Security systems.
- Project and service delivery schedule management.
- Careful consideration to ensure profitable systems and implementation.
- Maintain secure operations and keep the environment tidy.
- Documented approach for implementation and modification. Periodical status report to line manager.
- Cover early shifts as a part of team rota.
- Travel over the world for business purposes as and when required.
Requirements:
- Wide knowledge and proficiency in PC software like Microsoft Windows 10/11/servers, MS Office and Antivirus software.
- General knowledge and experience in PC Hardware, Server, mobile phone and SaaS service such as MS365.
- Certification related to PC, server, network and ITIL.
- Basic knowledge about Microsoft Active Directory.
- Basic knowledge about public clouds as like AWS and Azure.
- Excellent written and verbal communication skill in English.
- Ability to investigate and source answers to various email and telephony enquiries about technical issues.
- Proven customer service experience.
- Strong time management/multi tasking & organisational skills.
- Experience of design, installation and administration of any cloud service is preferred.
- General knowledge and experience in NW Switch/Router/FW Products additionally are preferred.
- Experience of design, installation and administration of Active Directory is preferred.
- Written and verbal communication skills in Japanese is an advantage.
- Strong work ethic, Reliable time keeping and attendance.
- Accurate, organised and eye for detail.
- Cheerful, outgoing and positive disposition.
- Solid administration background & a keenness to get involved & support all customer service areas in EMEA.
Conditions:
- Salary – £32,000 per annum
- Working hour – 35 hours per week, 2 shift patterns (8:00-16:00/9:00-17:00), Monday to Friday
- Benefits – Annual leave, Private medical, Dental plan, Life insurance, Pension, Travel expense, Study support and more
- Location – London
For more details, please contact us immediately!
*** Access Appointments Consultancy Ltd is a recruitment agency based in London. Please note that we’re
individual CVs. We can only consider candidates who are eligible to work in Europe and are able to provide relevant supporting documentation such as passport/visas when required. Thank you for your time and cooperation***
Helpdesk Engineer employer: Access Appointments Consultancy Limited
Contact Detail:
Access Appointments Consultancy Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Helpdesk Engineer
✨Tip Number 1
Familiarise yourself with the specific tools and technologies mentioned in the job description, such as Microsoft Windows 10/11, MS365, and Active Directory. Having hands-on experience or relevant certifications can significantly boost your confidence during interviews.
✨Tip Number 2
Prepare to discuss your previous customer service experiences in detail. Think of specific examples where you successfully resolved technical issues or improved customer satisfaction, as this will demonstrate your ability to meet the role's requirements.
✨Tip Number 3
Network with current or former employees of the company on platforms like LinkedIn. This can provide you with insider knowledge about the company culture and expectations, which can be invaluable during your interview.
✨Tip Number 4
Practice your communication skills, especially if you have any knowledge of Japanese. Being able to communicate effectively in multiple languages can set you apart from other candidates and show your adaptability in a diverse work environment.
We think you need these skills to ace Helpdesk Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that align with the Helpdesk Engineer role. Focus on your technical expertise, customer service experience, and any certifications related to IT support.
Craft a Strong Cover Letter: Write a cover letter that showcases your enthusiasm for the position and the company. Mention specific experiences that demonstrate your troubleshooting skills and ability to manage customer relationships effectively.
Highlight Technical Skills: In your application, emphasise your proficiency in Microsoft Windows, MS Office, and any cloud services like AWS or Azure. Mention any relevant certifications and your experience with Active Directory and network products.
Showcase Communication Skills: Since excellent communication is key for this role, provide examples of how you've successfully communicated with customers in previous positions. If you have language skills, such as Japanese, be sure to mention them as an advantage.
How to prepare for a job interview at Access Appointments Consultancy Limited
✨Showcase Your Technical Skills
Be prepared to discuss your knowledge of PC software, hardware, and cloud services. Highlight any relevant certifications you have, especially those related to ITIL, Microsoft Active Directory, or cloud platforms like AWS and Azure.
✨Demonstrate Customer Service Experience
Since the role involves direct interaction with customers, share specific examples of how you've successfully handled customer inquiries or technical issues in the past. Emphasise your ability to maintain a positive attitude even in challenging situations.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills. Prepare to walk through how you would handle common technical issues or customer complaints, demonstrating your troubleshooting process and communication skills.
✨Research the Company Culture
Understand the company's values and work environment. Be ready to discuss how your personal work ethic and organisational skills align with their expectations, particularly regarding teamwork and maintaining a high level of customer experience.
