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- Tasks: Lead client relationships and manage daily operations in a dynamic e-commerce environment.
- Company: Join Accept Recruitment, a top agency in Leicester, connecting talent with exciting opportunities.
- Benefits: Enjoy a competitive salary, permanent position, and a supportive team culture.
- Why this job: Be part of a growing team that values trust, transparency, and innovation in client success.
- Qualifications: 3+ years in B2B account management; strong communication and leadership skills required.
- Other info: Flexible working environment with opportunities for professional growth.
The predicted salary is between 24000 - 39600 £ per year.
Accept Recruitment is currently recruiting for a Client Account Manageron behalf of our client, based in Leicester, Le4 area. This is an exciting opportunity for a individual who isexperienced in client-facing account management orcustomer success roles, ideally within e-commerce, print-on-demand, fulfilment, or logisticsto join a growing team in a permanent position.
Key Responsibilities:
- Act as the lead point of contact for B2B clients using our print-on-demand(POD) fulfilment services.
- Build and manage long-term client relationships, based on trust, transparency, and commercial understanding
- Lead and support the Customer Success Executive and FulfilmentCoordinator,trackingtheirperformanceandensuringeffectivedaily operations
- Oversee the full onboarding process for new clients, from service scoping to integration and go-live
- Monitor daily fulfilment activity, ensuring orders are processed in line with SLAs and escalating any blockers or delays
- Manage support tickets from start to finish, including logging ,prioritisation, updates, and timely resolution in collaboration with internal teams
- Communicate proactively with clients about order statuses, delays, risks, and available resolutions (e.g. reprints, refunds, alternatives)
- Track team KPIs across customer support, client management, and fulfilment, ensuring targets are met and service levels are consistently delivered. Submit regular performance reports to internal stakeholders
- Liaise closely with production, inventory, shift leads, and integration teams to ensure alignment on priorities and order flow
- Identify and escalate recurring service issues and support the development of improved processes or systems
- 23+ years of experience in client-facing (B2B) account management or customer success roles, ideally within e-commerce, print-on-demand, fulfilment, or logistics.
- A degree or equivalent experience in a relevantfield.
- Proven leadership or supervisory experience, preferably in a production or operations setting.
- Strong communication skills, confident engaging with clients, production teams, and senior stakeholders.
- Highly organised, commercially aware, and solutions-focused, with the ability to manage multiple priorities and maintain attention to detail.
- Proficient with tools such as Zendesk or Freshdesk (ticketing systems), Trello (project management),and Shopify(e-commerce platforms).
- Skilled in spreadsheets and reporting (Google Sheets, Excel) for tracking performance and operational workflows.
- Comfortable working across both office and production floor environments, with a strong sense of accountability for team performance and service outcomes
Must-HaveRequirements:
- Proven experience managing B2B client accounts or customer success within a service-focused organisation.
- Demonstratedteamleadershipexperienceideallyhavingdirectly managed or led cross-functional teams.
Location: Leicester
Salary:£28,000£33,000perannum,dependingonexperience
Hours: Monday to Friday, 9:0017:30
Contract Type: Permanent
To Apply:
If you are interested in this position and meet the criteria, please apply today with your CV. For further details, contact the Accept Recruitment team.
Please note: We may close this vacancy early if we receive a high number of suitable applications. If you have not heard from us within 14 days of applying, please assume your application has not been successful on this occasion. Accept Recruitment is acting as an employment agency in relation to this vacancy. We are recognised as one of the leading recruitment agencies in Leicester. If this role isnt quite right for you, please visit our website to explore other permanent and temporary opportunities across various sectors. Equal Opportunities: Accept Recruitment is an equal opportunities recruiter. We welcome applications from all suitably qualified candidates regardless of age, gender, disability, race, religion or belief, sexual orientation, or any other protected characteristic.
Client Account Manager in Leicester employer: Accept Recruitment
Contact Detail:
Accept Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Account Manager in Leicester
✨Tip Number 1
Familiarise yourself with the e-commerce and print-on-demand sectors. Understanding the specific challenges and trends in these industries will help you engage more effectively with potential clients and demonstrate your expertise during interviews.
✨Tip Number 2
Network with professionals in account management and customer success roles. Attend industry events or join relevant online forums to connect with others in the field, which can lead to valuable insights and potential referrals for the position.
✨Tip Number 3
Brush up on your proficiency with tools like Zendesk, Trello, and Shopify. Being able to discuss your experience with these platforms confidently can set you apart from other candidates and show that you're ready to hit the ground running.
✨Tip Number 4
Prepare examples of how you've successfully managed client relationships and resolved issues in previous roles. Having specific stories ready will help you illustrate your skills and experience during the interview process.
We think you need these skills to ace Client Account Manager in Leicester
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in client-facing roles, particularly in e-commerce, print-on-demand, or logistics. Use specific examples to demonstrate your skills in account management and customer success.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the role and the company. Mention how your background aligns with the responsibilities listed, such as managing client relationships and leading teams.
Highlight Leadership Experience: Since the role requires leadership skills, emphasise any previous experience you have in managing teams or projects. Provide concrete examples of how you've successfully led initiatives or improved processes.
Showcase Technical Proficiency: Mention your familiarity with tools like Zendesk, Trello, and Shopify in your application. Highlight any specific achievements related to using these tools to improve client satisfaction or operational efficiency.
How to prepare for a job interview at Accept Recruitment
✨Know Your Client Management Skills
Make sure to highlight your experience in client-facing roles. Be ready to discuss specific examples of how you've built and maintained long-term relationships with clients, especially in B2B settings.
✨Demonstrate Leadership Experience
Since the role involves leading a team, prepare to share instances where you've successfully managed or supported a team. Discuss your approach to tracking performance and ensuring effective operations.
✨Familiarise Yourself with Relevant Tools
Brush up on your knowledge of tools like Zendesk, Trello, and Shopify. Be prepared to explain how you've used these platforms in previous roles to enhance client management and operational workflows.
✨Showcase Your Problem-Solving Skills
The ability to manage support tickets and resolve issues is crucial. Think of examples where you've identified problems and implemented solutions, particularly in a fast-paced environment like e-commerce or logistics.
