Technical and AV Support - Analyst
Location: London, Fenchurch Street
Level: Analyst
Job Purpose:
You will have the opportunity to work independently and become a subject matter expert in IT and AV Troubleshooting. Your active participation and contribution in team discussions will be highly valued as you collaborate with your colleagues to provide solutions to work-related problems. Join our team and make a significant impact in ensuring the availability and smooth operation of our production systems.
Job Responsibilities:
- Provide support for IT and AV related queries and troubleshooting for MD and WG users
- Drive incident and outage resolution and communication
- Utilising tools including Service Now, ensuring SLAs are met
- Assist with backend administration including asset tagging, auditing, and disposals
- Maintain data retention practices
We are looking for experience in the following skills:
- Very strong technical skills in all aspects of IT and AV support
- Hands-on experience supporting C-Level executives
- Exceptional level of customer service and confidentiality
- Must be flexible regarding duties and hours of work, there will be occasional requirements to work out of hours for high profile events / visits
- Shift cover where required
Nice to have:
- Intermediate proficiency in ServiceNow
- Advanced proficiency in Microsoft Office Suite
- Advanced proficiency in Apple macOS Management
- Advanced proficiency in Cross-Team Collaboration
What’s in it for you
- At Accenture in addition to a competitive basic salary, you will also have an extensive benefits package which includes 25 days of vacation per year, private medical insurance and three days leave per year for charitable work of your choice!
Flexibility and mobility are required to deliver this role to deliver the first-class services we are known for.
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Technical and AV Support Analyst employer: Accenture
Accenture is an excellent employer for those looking to thrive in a dynamic environment, particularly in the role of Operations Engineer. With a strong focus on employee growth and development, you will have the opportunity to collaborate with senior colleagues while enjoying flexible work arrangements that promote a healthy work-life balance. The company's commitment to continuous improvement and innovation makes it a rewarding place to build your career.
