At a Glance
- Tasks: Lead innovative service design projects and create impactful customer experiences.
- Company: Join Accenture Song, a dynamic digital marketing agency transforming client services.
- Benefits: Competitive salary, flexible working options, and opportunities for professional growth.
- Other info: Collaborate with diverse talent and stay ahead of industry trends.
- Why this job: Make a real difference by redefining customer journeys and enhancing user experiences.
- Qualifications: Experience in service design and a passion for human-centered design principles.
The predicted salary is between 36000 - 60000 £ per year.
Service Design Team Lead/Consultant | Mid-Level | Full time
Accelerate your career in a dynamic and innovative digital marketing agency that’s redefining how organizations inSong Service connect with stakeholders and deliver value.
Join Accenture Song, a fast-growing division dedicated to crafting transformative digital experiences at scale. As part of Song Service, you’ll support a portfolio spanning health services, government agencies, education, and public sector institutions. Help leading organizations thrive by combining creativity, data-driven insights, and cutting-edge technology. Grow alongside our global network of talent, and help drive impactful change for some of the world’s most mission-driven institutions.
We are seeking a talented and experienced Service Designer to join our Song Service team. As a Service Designer, you will play a crucial role in helping clients understand and improve their services by applying human-centered design tools and principles. You will define and develop new services and the artefacts necessary to communicate, iterate and launch them, playing a key role making the complex simple, bringing together research, design, technology, business and organizational considerations across the end-to-end experience.
As a team - Song Service:
At Accenture Song Service, we are dedicated to crafting transformative digital experiences at scale. Our purpose is to champion the customer, helping businesses across all industries build relevant and significant relationships and interactions with their customers – both B2B and B2C. You’ll support a portfolio of clients spanning industries such as health and public sector, financial services, communications and media technology and many more. Working alongside a diverse network of talent, you’ll help drive impactful change for some of the world’s most mission-driven institutions.As part of the Service team, you will:
Be at the forefront of the industry to create, own and make it a reality for clients looking to better serve their connected customers and operate always-on enterprises.
Support clients to define a customer-first mindset, helping them shape their business and operating models.
Redefine customer journeys and personalise interactions to create significant and consistent experiences.
In this role your responsibilities will be to:
Own workstreams within design projects with our clients from research and ideation to prototyping and implementation.
Work with the team to develop key service design tools, such as customer journey maps, service blueprints, personas, and experience flows to visualize user needs and pain points.
Facilitate co-creation workshops with clients, stakeholders, and users to generate innovative service concepts.
Collaborate with UX/UI designers, business analysts, strategy consultants, developers, and other stakeholders to ensure service solutions are feasible and aligned with business objectives.
Prototype service solutions, including low-fidelity concepts and high-fidelity interactive experiences.
Test and iterate on service prototypes based on user feedback and business insights.
Advocate for human-centered design within the firm and with clients, fostering a culture of user-centricity and continuous improvement.
Stay updated on industry trends, methodologies, and emerging technologies in service design and customer experience.
Conduct qualitative and quantitative research, including user interviews, workshops, surveys, and ethnographic studies.
Discover where this job fits at Accenture
Creative and design jobs: Where innovation meets ingenuity
Combine your creativity with smart insights and the latest digital technology to bring to life bold stories that grab attention and inspire change for a fulfilling creative & design career.
Customer and user experience jobs: Inspire and engage
Create magical moments, delightful interactions, inspiring experiences and redefine how people interact with products and services.
Learn more about the hiring process at Accenture
#J-18808-LjbffrService Design Consultant in City of London employer: Accenture
Accenture Song is an exceptional employer, offering a vibrant work culture that fosters creativity and innovation in the heart of digital marketing. With a strong commitment to employee growth, you will have access to diverse projects across health services, government, and education, allowing you to make a meaningful impact while collaborating with a global network of talented professionals. Join us to redefine customer experiences and thrive in a supportive environment that champions human-centered design and continuous improvement.
StudySmarter Expert Advice🤫
We think this is how you could land Service Design Consultant in City of London
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect with potential colleagues on LinkedIn. You never know who might have the inside scoop on job openings or can refer you directly.
✨Tip Number 2
Show off your skills! Create a portfolio that highlights your best work in service design. Include case studies that demonstrate your process and impact, and make sure it’s easily accessible when you’re chatting with potential employers.
✨Tip Number 3
Prepare for interviews by practising common questions and scenarios related to service design. Think about how you can showcase your human-centered design approach and problem-solving skills during the conversation.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive and engaged with our brand.
We think you need these skills to ace Service Design Consultant in City of London
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Service Design Consultant role. Highlight your experience with human-centered design and any relevant projects that showcase your skills in creating impactful customer experiences.
Showcase Your Creativity:Don’t be shy about showing off your creative side! Include examples of your work, like customer journey maps or service blueprints, to demonstrate how you’ve tackled complex problems and delivered innovative solutions.
Be Authentic:Let your personality shine through in your application. We want to see who you are beyond your qualifications, so share your passion for service design and how you can contribute to our mission at Accenture Song.
Apply Through Our Website:For the best chance of success, make sure to apply directly through our website. This way, your application will go straight to the right team, and we can get to know you better as a potential fit for our dynamic team!
How to prepare for a job interview at Accenture
✨Know Your Service Design Tools
Familiarise yourself with key service design tools like customer journey maps, service blueprints, and personas. Be ready to discuss how you've used these in past projects and how they can help clients improve their services.
✨Showcase Your Human-Centered Approach
Emphasise your understanding of human-centered design principles. Prepare examples of how you've applied these principles to create impactful user experiences, and be ready to discuss how you advocate for user-centricity in your work.
✨Prepare for Co-Creation Scenarios
Expect to engage in discussions about facilitating co-creation workshops. Think of examples where you've successfully collaborated with clients and stakeholders to generate innovative service concepts, and be prepared to share your approach.
✨Stay Updated on Industry Trends
Research the latest trends and methodologies in service design and customer experience. Being knowledgeable about emerging technologies will not only impress your interviewers but also show your commitment to continuous improvement in the field.
