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For Companies At a Glance
- Tasks: Support media partners by troubleshooting and optimising operational processes.
- Company: Join Accenture, a global leader in technology and human ingenuity.
- Benefits: Enjoy hybrid work, competitive salary, and opportunities for skill development.
- Why this job: Be part of a diverse team driving positive change in the digital space.
- Qualifications: Fluent German speaker with experience in operations or support roles.
- Other info: Ideal for tech-savvy individuals passionate about social media and collaboration.
The predicted salary is between 29400 - 33000 £ per year.
Overview
Fluent German speaking Sales & Support Analyst
Location: London (Hybrid) Salary: £29,400 – £33,000 (depending on skills and experience)
We\’re looking for a Fluent German speaking Sales & Support Analyst to focus on implementing effective support solutions for media publishers, public figures, and creators to connect with their communities. This role sits within the Partner Support Strategy team, which oversees the optimisation of support processes, tooling, and enablement for strategic partners across leading social platforms. This is an operations-heavy role and you\’ll serve as a key point of contact between internal and external stakeholders, so we\’re ideally looking for a self-starter who thrives on process improvement, has excellent attention to detail, and enjoys solving complex problems in a fast-paced environment.
Responsibilities
- Assist partners and partner managers with troubleshooting, and triage operational requests to the appropriate teams.
- Build a strong understanding of the business and connect the dots between teams to identify opportunities for greater efficiency and collaboration.
- Collaborate with cross-functional team members to drive operational improvements, applying a solid understanding of internal policies and risks.
- Act as the primary point of contact for partner onboarding and offboarding processes, including data collection, evaluation, and input.
- Leverage internal tools to facilitate onboarding and ongoing assistance for partners.
- Take ownership of resolving partner issues using all available tools and resources.
- Deliver a high-quality experience to creators and partners across the platform.
- Maintain accurate and up-to-date records within internal databases.
- Train partner managers on support and escalation procedures through educational sessions.
- Share insights from day-to-day work and actively contribute to broader initiatives through task execution.
Qualifications
- Applicants that are fluent German, both written and spoken for this role.
- Experience working in a similar role within operations, support, or a related function.
- Avid Facebook and Instagram user with knowledge of both products – as a user and creator or publisher.
- A highly organised, process-oriented problem-solver with strong communication skills.
- A team player who thrives in a fast-paced, tech-driven environment.
Bonus if you have
- Experience working in relevant industries such as Entertainment, Sports, Media, or Gaming Video.
- Experience working in partner or customer support operations role within a technology company.
About Accenture & Equal Employment Opportunity
We believe in continuously iterating, solving problems, and working together to connect people around the world. Our workforce should reflect the diversity of the communities we serve. Hiring people with different backgrounds and perspectives helps us make better decisions, build better products, and create more inclusive experiences for everyone.
About Accenture We work with one shared purpose: to deliver on the promise of technology and human ingenuity. Every day, more than 775,000 of us help our stakeholders continuously reinvent. Together, we drive positive change and deliver value to our clients, partners, shareholders, communities, and each other.
We believe that delivering value requires innovation, and innovation thrives in an inclusive and diverse environment. We actively foster a workplace free from bias, where everyone feels a sense of belonging and is respected and empowered to do their best work.
At Accenture, we see well-being holistically, supporting our people\’s physical, mental, and financial health. We also provide opportunities to keep skills relevant through certifications, learning, and diverse work experiences. We\’re proud to be consistently recognized as one of the World\’s Best Workplaces. Join Accenture to work at the heart of change. Visit us at www.accenture.com
Equal Employment Opportunity Statement We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, military veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by applicable law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.
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Sales & Support Analyst employer: Accenture
Contact Detail:
Accenture Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sales & Support Analyst
✨Tip Number 1
Familiarise yourself with the latest features and updates on Facebook and Instagram. As a Sales & Support Analyst, having in-depth knowledge of these platforms will not only help you troubleshoot effectively but also demonstrate your passion for the role.
✨Tip Number 2
Network with current or former employees in similar roles. Engaging with them can provide valuable insights into the company culture and expectations, which can be beneficial during interviews.
✨Tip Number 3
Prepare to discuss specific examples of how you've improved processes or solved complex problems in previous roles. This will showcase your problem-solving skills and your ability to thrive in a fast-paced environment.
✨Tip Number 4
Brush up on your German language skills, especially in a business context. Being fluent is crucial, so practice articulating your thoughts clearly and confidently in both written and spoken German.
We think you need these skills to ace Sales & Support Analyst
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in operations, support, or related functions. Emphasise your fluency in German and any experience with social media platforms like Facebook and Instagram.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and how your skills align with the responsibilities outlined in the job description. Mention specific examples of problem-solving and process improvement from your past experiences.
Showcase Your Communication Skills: Since this role requires strong communication skills, consider including examples of how you've effectively communicated with stakeholders or collaborated with teams in previous roles. This can be in your CV or cover letter.
Highlight Relevant Knowledge: If you have experience in the entertainment, sports, media, or gaming industries, make sure to highlight this in your application. Discuss how this knowledge can contribute to your success in the Sales & Support Analyst role.
How to prepare for a job interview at Accenture
✨Showcase Your Language Skills
Since this role requires fluency in German, be prepared to demonstrate your language skills during the interview. You might be asked to answer questions or discuss scenarios in German, so practice speaking clearly and confidently.
✨Understand the Company and Its Products
Familiarise yourself with the company's operations, especially regarding social media platforms like Facebook and Instagram. Being an avid user will help you relate to the role better and show your genuine interest in the products.
✨Highlight Your Problem-Solving Skills
This position involves troubleshooting and resolving partner issues. Prepare examples from your past experiences where you've successfully solved complex problems, particularly in a fast-paced environment.
✨Demonstrate Your Organisational Skills
As the role is operations-heavy, emphasise your organisational abilities. Discuss how you manage tasks, prioritise responsibilities, and maintain accurate records, as these are crucial for success in this position.
