Operations Control Center Analyst in Penarth

Join a 24/7 operations team that provides real-time decision support for autonomous vehicle operations. In this role, you will assess live operational situations, apply sound judgment, and deliver clear, safety-focused guidance to help ensure safe, reliable, and efficient service delivery.,

• Monitor and respond to real-time assistance requests from autonomous vehicle operations.
• Analyze live visual, mapping, and system data to assess situations and determine appropriate actions.
• Provide clear, concise, and safety-focused guidance in time-sensitive environments.
• Follow established safety protocols, operating procedures, and escalation processes.
• Accurately document interactions, decisions, and operational events.
• Escalate unusual situations, incidents, or operational risks when required.
• Partner with operations, product, engineering, and quality teams to identify improvement opportunities.
• Participate in training, simulations, certifications, and continuous learning initiatives.
  2-5 years of experience in dispatch, control center, fleet operations, transportation operations, public safety, aviation, logistics, or similar environments.
• Experience making decisions in fast-paced, real-time operational settings.
• Strong situational awareness and ability to assess evolving information quickly.
• Excellent problem-solving and judgment with a strong safety mindset.
• Clear and professional verbal and written communication skills.
• Ability to multitask across multiple systems and technology platforms.
• Exc, Experience with autonomous systems, mapping tools, or technology-enabled operations.
• Familiarity with incident management, command center, or emergency response environments.
• Experience following structured SOPs and escalation frameworks.
• Bachelor's degree or equivalent practical experience.
  We work with one shared purpose: to deliver on the promise of technology and human ingenuity. Every day, more than 775,000 of us help our stakeholders continuously reinvent. Together, we drive positive change and deliver value to our clients, partners, shareholders, communities, and each other.

We believe that delivering value requires innovation, and innovation thrives in an inclusive and diverse environment. We actively foster a workplace free from bias, where everyone feels a sense of belonging and is respected and empowered to do their best work. At Accenture, we see well-being holistically, supporting our people's physical, mental, and financial health. We also provide opportunities to keep skills relevant through certifications, learning, and diverse work experiences. We're proud to be consistently recognized as one of the World's Best Workplaces .