Operations Manager (PPSM)

Location: Birmingham (hybrid)

Role Overview: The Operations Manager is a key member of the Accenture Jaguar Land Rover Operations team. This role oversees the delivery of nameplate reveal content and high level Stage Gate timings of end to end nameplate projects. They are responsible for tracking and reporting on required inputs and are the ‘go to’ for launch delivery; developing and establishing relationships across all areas of Accenture Song and with the JLR Comms, Launch and Product teams.

Responsibilities:

• Primary Focus: Report, track and manage delivery of nameplate reveal content. Work with the wider Accenture Jaguar Land Rover Team including Account Management, Project Management and Production teams to communicate key deadlines and required inputs.
• Project Management: Manage and update reporting dashboard that allows senior stakeholders an overview of project health by stage gate and project gateway. Report on nameplate reveal status internally and to JLR. Track project inputs for nameplate launch content and escalate any risk.
• Accountability: Obtain input timings and distribute internally. Ensure cross-channel alignment. Set clear expectations and work with the team to deliver on Accenture Song and JLR priorities and deliverables. Proactively identify risks to delivery, escalating when necessary to avoid commercial risk and impact to SLAs. Manage risk and provide mitigation plans to limit Stage Gate and reveal deliverables impact.
• Collaboration: Actively strive to support and contribute to the output of the wider team and agency. Attend Weekly Launch Meeting with JLR Stakeholders to report on Stage Gate and reveal deliverables status. Attend BCB and relevant Brand Global sessions to input into stage gate project timings.

Person Specification

Experience/Skills:

• Sound working knowledge of all aspects of the marketing mix.
• Experience working in an advertising agency.
• Innovative and strategic approach to problem-solving.
• Experience project managing global processes.
• Adept at working effectively under pressure and meeting deadlines.
• Excellent presentation and verbal/written communication skills.
• Proficient using Microsoft Excel, Word and PowerPoint for Mac.
• Able to articulate and present ideas with conviction - excellent presentation skills (both in-person and via phone).
• A clear communicator, in person and writing.
• Highly organised and flexible.
• Automotive experience would be beneficial.

What’s in it for you: At Accenture in addition to a competitive basic salary, you will also have an extensive benefits package which includes 25 days’ vacation per year, private medical insurance and 3 extra days leave per year for charitable work of your choice! Flexibility and mobility are required to deliver this role as there will be requirements to spend time onsite with our clients and partners to enable delivery of the first-class services we are known for. Please note, the work location for this role will include a mix of working remotely, onsite at a client or in an Accenture office or center.

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