At a Glance
- Tasks: Plan and execute technical activities while resolving network issues for clients.
- Company: Join a leading tech firm known for its innovative services in Newport.
- Benefits: Competitive salary, flexible working, and opportunities for career advancement.
- Other info: Diverse workplace with a commitment to equal opportunities.
- Why this job: Make a real impact by enhancing network security and client satisfaction.
- Qualifications: Experience in networking and Cisco certifications are essential.
The predicted salary is between 40000 - 50000 £ per year.
Competitive Salary & Package (Dependent on Experience)
Career Level: Consultant (CL9)
Location: Newport, Wales
Flexibility and mobility are required to deliver this role to provide the first-class services we are known for. Any offer of employment is subject to satisfactory BPSS and SC security clearance which requires 5 years continuous UK address history at the point of application. This role requires British national only.
Key Responsibilities:
- Plan and execute in depth technical activity.
- Influencing the direction of activities/plans and providing technical insight and guidance to others.
- Investigate and help resolve issues on customer’s network and IT environment using agreed troubleshooting methodologies.
- Manage network support cases to enable fast resolution that exceeds our customers’ expectations.
- Ensuring accurate recording of all cases using the Company’s ticket management tool and closing within agreed timeframes.
- Using the central document repository to ensure knowledge sharing across the team and enable best practice.
- Supporting and taking ownership of ad-hoc projects to develop the capabilities of the Ideal Service Centre.
- Supporting wider team with knowledge share via knowledge base communications (emails, how-to guides etc.) and contribution at team meetings.
- Participation in the on-call and shift rota; this is an onsite delivery-based role.
Skills & Experience:
- Experience within information security/technology focused on networking.
- Cisco switching & wireless, Cisco Security including ASA firewalls and ISE.
- Cisco certification including Cisco CCNP or multiple CCNA across Network technologies/areas.
- Proven experience in incident management, service request management and problem solving.
- Experience of using ticketing systems and use of monitoring and management tools.
- Ability to communicate effectively and build relationships to understand client requirements.
- Ability to deliver against deadlines and agreed SLA targets.
- Ability to take ownership of an issue or task and see it through to completion.
Set yourself apart:
- ITIL qualification desirable.
- Full clean driving license is preferable.
- Palo Alto experience.
- Checkpoint experience.
- Firewall Orchestration.
Equal Employment Opportunity Statement:
We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, sexual orientation, gender identity or expression, marital status, citizenship status or any other basis as protected by applicable law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.
Network Engineer, Consultant - Newport employer: Accenture
As a Network Engineer Consultant in Newport, you will join a dynamic team that values flexibility and innovation, offering a competitive salary and comprehensive benefits. Our inclusive work culture fosters professional growth through continuous learning opportunities and collaboration, ensuring that every employee can contribute to our mission of delivering exceptional services. With a commitment to diversity and a supportive environment, we empower our staff to excel and make a meaningful impact in the technology sector.
StudySmarter Expert Advice🤫
We think this is how you could land Network Engineer, Consultant - Newport
✨Tip Number 1
Network like a pro! Attend industry events, meetups, or even online webinars. The more people you connect with, the better your chances of hearing about job openings before they’re advertised.
✨Tip Number 2
Don’t just apply and wait! Follow up on your applications. A quick email or call can show your enthusiasm and keep you on their radar. We love seeing candidates who are proactive!
✨Tip Number 3
Prepare for interviews by researching the company and its culture. Tailor your answers to reflect how your skills align with their needs. We want to see how you can contribute to our first-class services!
✨Tip Number 4
Use our website to apply directly! It’s the best way to ensure your application gets seen. Plus, you’ll find all the latest roles and updates right there, making it easier for us to connect.
We think you need these skills to ace Network Engineer, Consultant - Newport
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Network Engineer role. Highlight your experience with Cisco technologies and any relevant certifications. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about networking and how you can contribute to our team. Keep it concise but impactful, and don’t forget to mention your problem-solving skills.
Showcase Your Experience:When filling out your application, be specific about your past experiences. Mention any incidents you've managed or projects you've led that relate to network support. We love seeing real examples of your work!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the details you need about the role there!
How to prepare for a job interview at Accenture
✨Know Your Tech Inside Out
Make sure you brush up on your networking knowledge, especially around Cisco technologies like switching, wireless, and security. Be ready to discuss your experience with ASA firewalls and ISE, as well as any relevant certifications like CCNP or CCNA.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've tackled network issues in the past. Think about specific incidents where you managed to resolve problems quickly and exceeded customer expectations. This will demonstrate your ability to handle real-world challenges.
✨Familiarise Yourself with Ticketing Systems
Since managing network support cases is key, be ready to talk about your experience with ticketing systems. Highlight how you've used these tools to ensure accurate case recording and timely resolutions, which is crucial for this role.
✨Communicate Effectively
Practice articulating your thoughts clearly and concisely. Building relationships is important, so think about how you can demonstrate your ability to understand client requirements and collaborate with team members during the interview.
