Business Analyst (Tech Services) in Newcastle upon Tyne

Newcastle

Please Note: Any offer of employment is subject to satisfactory BPSS and SC security clearance which requires 5 years continuous UK address history (typically including no periods of 30 consecutive days or more spent outside of the UK) at the point of application.

Hybrid Working: This role will require you to work from our Newcastle, Cobalt Business Park office 3 days per week.

Accenture is a leading global professional services company, providing a broad range of services in strategy and consulting, interactive, technology and operations, with digital capabilities across all of these services. We believe in inclusion and diversity and supporting the whole person. Our core values comprise of Stewardship, Best People, Client Value Creation, One Global Network, Respect for the Individual and Integrity.

We are seeking a Technical Business Analyst to join our software delivery team. In this role, you’ll act as the bridge between business stakeholders and the development team, translating business requirements into clear, actionable technical specifications. You’ll contribute to the success of delivery by ensuring solutions are aligned with user needs, technical constraints, and business goals.

As a Technical Business Analyst, you will:

• 5–5 years of experience as a Business Analyst in a software delivery or technology environment.
• Bridge the gap between IT and the business using data analytics to assess processes, elicit requirements and deliver data-driven recommendations and reports to executives and stakeholders.
• Create functional designs, sequence diagrams, process flows, business rules catalogues and product backlog items to agree detailed requirements with client product owners and clearly communicate what needs to be developed and tested to the feature teams.
• Identify, analyse and complete complex business impact assessment across multiple business streams to understand the impact of the product/change.
• Prepare and co-ordinate business activities to support large implementations.
• Ensure business is operationally ready to support the target operating model.
• Lead business change activities, building comms and designing training plans to support change.
• Support Testing with reviewing scripts, triaging defects and assisting with test queries.
• Collaborate with UX/UI designers, developers, and testers throughout the software development lifecycle.
• Participate in and facilitate Agile ceremonies (e.g., sprint planning, backlog refinement, stand-ups).
• Assist in prioritizing the product backlog in alignment with value, risk, and dependencies.
• Identify and communicate technical constraints, risks, and dependencies to the team and stakeholders.
• Experience working with cross-functional teams & roles (developers, testers, UX, product, live services, DevOps, & technical architects).
• Basic understanding of APIs, databases, and system integration concepts.

As a Business Analyst at Senior Analyst and Consultant Career Levels you will:

• Have the experience and skill set to integrate closely with both business and technology teams and create a holistic vision of the solution that enables successful delivery.
• Have experience coaching and leading junior Business Analysts.
• Have a solid understanding of the range of Business Analysis tools and techniques and be able to demonstrate experience of their use.
• Ensure that maximum improvements are made in existing and new business operations as groups of projects deliver their products into operational use.
• The ability to understand business change needs, and can assess the business impact of those changes, capturing, analysing and documenting requirements.
• Utilising one or more tools such as JIRA, Confluence, Visio or Excel.
• Can demonstrate an understanding of and practical experience with either an Agile (Scrum/Kanban) or Waterfall delivery.
• Strong proficiency in SQL for data extraction, transformation, and analysis.
• Ability to independently analyse large datasets to identify trends, validate business requirements, and uncover data quality issues.
• Familiarity with enterprise platforms, cloud technologies (e.g., AWS, Azure, Salesforce), or GenAI.
• Familiarity with UX principles or wireframing tools.

In addition to a competitive basic salary, you will also have an extensive benefits package which includes 25 days’ vacation per year, private medical insurance and 3 extra days leave per year for charitable work of your choice!

We work with one shared purpose: to deliver on the promise of technology and human ingenuity. Every day, more than 775,000 of us help our stakeholders continuously reinvent. Together, we drive positive change and deliver value to our clients, partners, shareholders, communities, and each other. We believe that delivering value requires innovation, and innovation thrives in an inclusive and diverse environment. At Accenture, we see well-being holistically, supporting our people’s physical, mental, and financial health. We also provide opportunities to keep skills relevant through certifications, learning, and diverse work experiences.