Service Designer - Newcastle in Newcastle Emlyn

Location: Newcastle upon Tyne, UK. Hybrid Working: The role requires working from our Newcastle, Cobalt Business Park office for a minimum of three days per week.

Responsibilities

• Collaborate with stakeholders to understand business requirements and identify user needs.
• Support User Researchers in gathering insights from users to inform design decisions.
• Champion user‑centered design practices and effectively communicate the value of design, emphasizing inclusivity, accessibility, and environmental sustainability.
• Create service blueprints and user journey maps to visualise the end‑to‑end experience and solve complex problems.
• Facilitate workshops with stakeholders and delivery teams to maintain alignment, encourage engagement, and gather insights.
• Ensure adherence to the client’s design standards, systems, and best practices.
• Work closely with multidisciplinary teams—including Interaction Designers, User Researchers, Content Designers, Developers, and Performance Analysts.
• Confidently present work and rationale to both internal teams and client stakeholders.
• Use evidence and data to iterate on designs, form hypotheses, and validate them through testing.

Qualifications and Skills

• Relevant experience as a Service Designer or similar field.
• Experience working with the Government Digital Service (GDS) design principles.
• Experience advocating for user‑centered design.
• Experience negotiating with and influencing senior stakeholders.
• Experience working with design systems, libraries, style guides, and existing patterns/guidelines.

Additional Skills (Set yourself apart)

• Working in an Agile or similar multidisciplinary environment.
• Using HTML, Markdown, Nunjucks, or other prototyping languages.
• Strong accessibility knowledge.
• Leading a team or mentoring junior designers.

Benefits

At Accenture, you will receive a competitive basic salary and an extensive benefits package including 25 days of vacation per year, private medical insurance, and 3 extra days of leave per year for charitable work. Flexibility and mobility are required to deliver this role as there will be requirements to spend time onsite with our clients and partners.

Equal Employment Opportunity Statement

All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law. Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process. Accenture is committed to providing veteran employment opportunities to our service men and women.