Senior Business Analyst - Newcastle in Newcastle Emlyn

Location: Newcastle

Please note: Any offer of employment is subject to satisfactory BPSS and SC security clearance which requires 5 years continuous UK address history (typically including no periods of 30 consecutive days or more spent outside of the UK) at the point of application.

Hybrid Working: This role will require you to work from our Newcastle, Cobalt Business Park office 3 days per week.

As a Senior Business Analyst, you will:

• Lead discovery activities by helping define problems, exploring solution options, and assessing feasibility, risks, and dependencies.
• Bridge the gap between business and technology, taking ownership of process analysis and shaping fit‑for‑purpose transformational solutions.
• Provide reviews, coaching, and quality assurance for business analysis outputs produced by other team members, promoting consistent standards and best practices.
• Lead functional & non-functional requirements identification and elicitation, managing stakeholders and taking customers on the journey from problem definition to solution agreement.
• Integrate closely with business and technology teams to create and maintain a holistic vision of the solution that enables successful delivery.
• Own the production of high‑quality analysis and design artefacts, including functional designs, process flows, sequence diagrams, business rules, and prioritised product backlog items.
• Analyse and interpret data to present clear options, trade‑offs, and evidence‑based recommendations that support senior stakeholder decision‑making.
• Lead complex business impact assessments across multiple streams, clearly articulating change implications and dependencies.
• Provide assurance on scope, requirements, and solution alignment, identifying gaps or risks early and supporting governance and assurance processes as needed.
• Plan and coordinate business readiness activities for large‑scale implementations, ensuring operational readiness for the target operating model.
• Lead business change activities, including defining communication strategies and designing training approaches to support adoption.
• Work closely with solution and technical architects to shape cohesive, integrated solutions to customer problems.
• Actively facilitate Agile ceremonies and support backlog prioritisation aligned to value, risk, and delivery dependencies.
• Proactively identify, communicate, and manage technical constraints, risks, and dependencies.
• Demonstrate strong understanding of system integration, APIs, and data considerations, translating technical concepts for non‑technical stakeholders.
• Operate independently in a high‑impact, customer‑facing role, providing direction, assurance, and thought leadership within the delivery team.
• Lead and shape the adoption of AI‑enabled solutions that support improved outcomes for clients.
• Strategically drive AI‑led efficiencies across delivery practices, influencing ways of working, standards, and continuous improvement.

Qualification:

• Strong and proven business analysis capability across requirements elicitation, analysis, documentation, validation, and management.
• Ability to independently understand complex business problems and lead the translation of business needs into high‑quality requirements and solution designs.
• Extensive experience producing and assuring business analysis artefacts including user stories, functional and non‑functional requirements, process models, business rules, and data specifications.
• Confident application of structured analysis and solution design techniques (e.g. UML, BPMN, process modelling, and business impact assessment) to complex change initiatives.
• Strong analytical skills, with experience using data to shape recommendations, validate requirements, and influence decision‑making.
• Proven ability to manage and influence senior stakeholders, facilitating alignment across business and technology teams.
• Extensive experience leading business impact assessments and clearly articulating change impacts, dependencies, and risks.
• Experience leading, coaching, and/or mentoring other business analysts, setting clear direction, assuring quality of outcomes, and supporting capability development within the team.
• Strong experience operating within Agile (Scrum/Kanban) and/or Waterfall delivery environments, shaping analysis approaches to suit delivery context.
• Ability to lead backlog refinement and prioritisation activities, ensuring alignment to value, risk, and delivery dependencies.
• Experience providing direction and support across testing phases, including complex defect triage and resolution.
• Confident use of tools such as JIRA, Confluence, Visio, and Excel to drive analysis, reporting, and delivery outcomes.

Set Yourself Apart – Technical & Specialist Experience:

• Significant experience delivering technology‑enabled or digital transformation programmes, ideally within large‑scale or regulated environments (e.g. Public Sector).
• Strong understanding of system integration, APIs, and data considerations, with the ability to translate technical concepts for non‑technical audiences.
• Experience working with enterprise platforms or cloud technologies (e.g. AWS, Azure, Salesforce).
• Experience collaborating with UX and service design teams, including use of wireframing and prototyping tools.
• Demonstrated ability to apply emerging technologies (e.g. GenAI) to business problems in a pragmatic, value‑led way.
• Demonstrated the understanding of how AI can transform businesses and solutions.
• Experience supporting benefits realisation and embedding change into live operational environments.

Locations: Newcastle