Content Designer - Newcastle in Newcastle Emlyn

Location: Newcastle upon Tyne

Hybrid Working: This role will require you to work from our Newcastle, Cobalt Business Park office for a minimum of 3 days per week.

About the Team

Content Designers (or UX Designers) use data and research to create, update and review content so that it is consistent across client services and in line with client design principles and standards. They design both micro‑ and long‑form content to meet user needs and make complicated language and processes easy to understand. They collaborate with user researchers and other designers to understand user needs and improve the end‑to‑end user journey. They build relationships with stakeholders to ensure developed content is factually accurate and meets user needs. They work within multidisciplinary Scrum teams comprised of User Researchers, Interaction Designers, Business Analysts, Developers and other specialists to create User‑Centred Designs for digital products and services.

Key Responsibilities

• Create high quality content (both micro‑ and long‑form) which is clear, easy to understand, and accessible for all audiences across multiple platforms and devices.
• Lead and align content design activities, ensuring teams take a user‑centred, evidence‑based approach to content design and delivery.
• Use data and research findings to inform content decisions.
• Ensure content is accurate by working closely with subject matter experts.
• Collaborate with other teams and specialisms, such as UX designers, user researchers, developers, and others.
• Understand user journeys and the role of UX writing in improving those journeys.
• Report on and present work, both internally and to client partners.
• Take an evidence‑led approach to continuously improve content based on user feedback, analytics and industry best practices, aiming to improve usability, engagement and conversion rates.
• Ensure compliance with all relevant legal and regulatory requirements, including accessibility standards, privacy laws and industry regulations.
• Work independently to a high standard as the sole UX writer within a Scrum/Agile team.

Essential Skills and Experience

• Experience as a UX writer or content designer, applying user‑centred design principles.
• Familiarity with the Government Digital Service (GDS) design principles.
• Experience advocating for user‑centred design.
• Experience negotiating with and influencing senior stakeholders.
• Exceptional written and verbal communication skills.
• Experience working with brand tone of voice guidelines, design patterns and style guides.

Additional Skills

• Experience working in an Agile or similar multidisciplinary environment.
• Experience using Markdown or HTML.

Benefits

Accenture offers a competitive basic salary and an extensive benefits package, including 25 days’ vacation per year, private medical insurance and 3 extra days leave per year for charitable work of your choice. Flexibility and mobility are required. The role may require onsite time with clients and partners.

Equal Employment Opportunity Statement

All employment decisions shall be made without regard to age, race, creed, colour, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis that is protected by federal, state, or local law. Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process. Accenture is committed to providing veteran employment opportunities to our service men and women.