Mid-Weight Service Designer

We Are: Accenture Song accelerates growth and value for our clients through sustained customer relevance. Our capabilities span ideation to execution: growth, product and experience design; technology and experience platforms; creative, media and marketing strategy; and campaign, content and channel orchestration. With strong client relationships and deep industry expertise, we help our clients operate at the speed of life through the unlimited potential of imagination, technology and intelligence.

Purpose: This is your opportunity to be part of a team that is creating positive impact for our clients and the world through the design of human-centred products and services that deliver meaningful impact.

Orientation: As a Service Designer, you will define and develop new services and the artefacts necessary to communicate, iterate and launch them. You like making the complex simple and have a strong appreciation for bringing together research, design, technology, business and organisational considerations and are able to work across the entire end-to-end experience.

Expectations: We pride ourselves in supporting our colleagues across the organisation to translate great strategy and concepts into real usable products. Be adventurous. Bring a vision. Make an impact. Rely on empathy. Nurture collaboration. Stay transparent. Be bold and generous in all you do.

Years of Experience: 2–3 years of relevant experience in Service Design and participating in all aspects of an end-to-end design process (e.g. shaping, designing, testing, refining, launching).

Requirements:

• Personal: Lead, lean in, be creative, and have a passion for design. Believe strategic thinking should be supported by tangible solutions that help clients to connect to their users through memorable experiences.
• Craft: Reimagine, shape and define services that deliver true value for our clients. Collaborate with design researchers to uncover, define and communicate user needs, pain points, values and behaviours that drive experience opportunities and design recommendations. Support in defining north star visions and strategic service and value propositions that deliver against our client’s business strategy. Understand, analyse and map complex journeys and processes. Support the design and definition of service concepts, blueprints and other service design artefacts. Support and help contribute to Service Design activities on projects, including client workshops, creative brainstorms, and service definition. Co-design and work collaboratively with cross-discipline teams including other designers, researchers, strategists and developers to bring integrated value to our clients. Have strong communication skills and be confident presenting and rationalising your design decisions effectively.
• Project: Work to create the end-to-end design of the experience, working in collaboration with design leads and peers. Create beautiful, impactful and empathetic executions. Support in solving design problems end-to-end, from identifying user needs and generating service concepts to defining and creating a product and crafting how people will interact with it. Communicate design concepts for digital products through various service design artefacts such as user journeys, interactive prototypes and service blueprints. Support in service design activities at the project level.
• Client: We work with a wide variety of clients, across different industries and sectors, however we’re currently looking for designers to work specifically on several health and government projects. A number of our clients require background checks. You will need to complete a Baseline Personal Security Standard (BPSS) to confirm your identity, criminal record, right to work and residency. Work in collaboration with client teams to understand the user, business and brand. Present thinking through appropriate methods to gain feedback and iterate your thinking. Create quality client deliverables. Support new business development efforts by inputting into pitch efforts and client meetings. Comfortable with hybrid working. Every project is different, but we love our team to be in the studio and in our client’s office to work collaboratively.
• Community: Attend and help plan studio and community events and workshops.
• Skillset: Relevant experience in service design or related role such as user experience design or design research. Experience in translating business and customer requirements into a compelling holistic experience across different touchpoints. Experience producing user experience design deliverables such as user journeys, service blueprints, service concepts, experience principles and prototypes. Passionate about service design creating human-centred services that address both user and business needs. Experience in participating/running online and offline workshops. Knowledge of existing and emerging service design tools and methods. Knowledge of and curiosity about technology, translating its impact on design solutions. Working proficiency in design tools including Figma and Adobe CC. Accustomed to working collaboratively with clients and cross-functional team members. Proven history of delivering Service Design outcomes on time. Proven collaborative and teamwork skills. Applications with a design portfolio demonstrating appropriate experience in Service Design or similar role is required to be considered.

What’s in it for you: At Accenture in addition to a competitive basic salary, you will also have an extensive benefits package which includes 25 days’ vacation per year, private medical insurance and 3 extra days leave per year for charitable work of your choice! Flexibility and mobility are required to deliver this role as there will be requirements to spend time onsite with our clients and partners to enable delivery of the first-class services we are known for. Please note that with all our roles, you should expect some in-person time for collaboration, learning and building relationships with clients, peers, leaders and communities. As an employer, we will be as flexible as possible to support your specific work/life needs.

About Accenture Song: We connect deep human and business insights with the power of technology to define and deliver new realities. Experiences that can make lives easier, healthier, safer, and rewarding. At Accenture Song, we’re reimagining business through experience.