At a Glance
- Tasks: Provide top-notch IT support and maintain cutting-edge technology in a dynamic environment.
- Company: Join Accenture, a global leader in professional services with a culture of innovation.
- Benefits: Enjoy 25 days vacation, private medical insurance, and extra leave for charity work.
- Other info: Flexible work environment with opportunities for growth and development.
- Why this job: Make a real impact while working with advanced tech in a collaborative team.
- Qualifications: Experience in IT support and strong problem-solving skills are essential.
The predicted salary is between 28350 - 34650 £ per year.
Role: Smart Hands Technician
Location: London
Travel: This position works onsite in the City of London, in the offices of a major financial institution.
Smart Hands Technician Responsibilities:
- Professional support of end-users, including VIP users.
- Support meeting room technology, telephony and audio visual equipment.
- Install network equipment and patch infrastructure in tele-data closets and patch in network drops using copper and fiber patch cords.
- Install software on physical devices, following defined procedures.
- Escorting and assisting visitors / third parties onsite.
- Handle trouble tickets, using the defined tracking and trouble management system.
- Provides prompt response to trouble and change tickets using the defined tracking and trouble management system.
- Rack and stack, or install equipment including: meeting room technology, network switches and routers, servers, storage and data management devices, power distribution devices, patch cable network connections to equipment including copper and fiber, any other equipment necessary for operations.
- Power cycling of equipment.
- Handling storage & back up tapes. LTO tapes etc.
- Receive, asset tag, store and deploy equipment and tools for data center operations as necessary.
- Escalation and emergency response to circuit and customer equipment troubles on a 24/7 on-call rotation basis.
- Perform asset installations in a production environment.
- Perform daily walk-through of defined spaces to check for alarms and issues in equipment.
- Document discovered issues through the defined process and communicate with customer and device owners to drive resolution.
- Follow internal processes when receiving equipment for our customer.
- Tasks involve capturing images of packages, creation of itemized inventory, documenting information in ticketing system then physically placing received hardware into secured storage.
- Comply with security policy and contribute to audit activities following a defined process.
- Provide timely and accurate asset and ticket updates in the tools, databases, and folders as necessary and directed by Supervisor.
- May assist in overseeing sub-contractors and vendors, ensuring that all work is performed according to established practices and procedures.
- Maintenance of documentation in accordance with defined process.
Requirements:
- Ability to read, write, speak and understand English.
- Strong working knowledge of cable management.
- Ability to interpret multi-device information spreadsheets and vendor installation specification documents.
- Strong problem-solving and decision making capabilities.
- Self-motivated and able to work with minimal supervision.
- Excellent written and verbal communication.
- Proven ability to maintain and build a strong customer focused service environment.
- Ability to create and maintain clear and detail oriented documentation of processes and procedures.
- Proficient in Visio, Microsoft Office, ServiceNow, SharePoint and Internet Technologies.
- Proven knowledge of ITIL process including change management, service requests, problem management and incident management processes.
Related Work Experience:
- Prior Onsite end-user IT support.
- Experience troubleshooting, hardware maintenance, and Smart Hands support of IT equipment.
- Structured cabling experience.
- Deployment and testing of all networking, storage, and server hardware.
- Support of telephony, meeting room and audio visual equipment.
Desirable:
- Associate's degree (A.A.) or equivalent from two-year College or technical school or equivalent combination of education and experience and A+ Certification or CDCP.
What’s in it for you:
At Accenture in addition to a competitive basic salary, you will also have an extensive benefits package which includes 25 days’ vacation per year, private medical insurance and 3 extra days leave per year for charitable work of your choice!
Flexibility and mobility are required to deliver this role as there may be requirements to spend time onsite with our clients and partners to enable delivery of the first-class services we are known for.
Smart Hands Technician - London employer: Accenture
Accenture is an excellent employer for those looking to thrive in a dynamic environment, particularly in the role of Operations Engineer. With a strong focus on employee growth and development, you will have the opportunity to collaborate with senior colleagues while enjoying flexible work arrangements that promote a healthy work-life balance. The company's commitment to continuous improvement and innovation makes it a rewarding place to build your career.
StudySmarter Expert Advice🤫
We think this is how you could land Smart Hands Technician - London
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Accenture values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Accenture might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Accenture!
✨Direct Apply to Accenture
Let's not forget to apply directly through the Accenture website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace Smart Hands Technician - London
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Accenture.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Accenture. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Accenture
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
