At a Glance
- Tasks: Design better services using human-centred research and create impactful artefacts.
- Company: Join Accenture, a global leader in professional services and innovation.
- Benefits: Enjoy 25 days' leave, private medical insurance, and extra days for charity work.
- Other info: Hybrid working environment with opportunities for professional growth and collaboration.
- Why this job: Make a real impact by improving user experiences and collaborating with diverse teams.
- Qualifications: 3-5 years in service design or UX research; strong communication and facilitation skills.
The predicted salary is between 51750 - 63250 £ per year.
Purpose
Contribute to the design of better services — applying human-centred research methods, synthesising insight, and creating artefacts that help organisations understand their users and improve the experiences they deliver.
Orientation
Support and lead service design activities at the project level; develop proficiency in the full service design toolkit; build confidence in facilitation and stakeholder engagement; grow your ability to connect research insight to design strategy.
Expectations
Be adventurous. Bring a vision. Make an impact. Rely on empathy. Nurture collaboration. Stay transparent. Be bold and generous in all you do.
Years of Experience
3–5 years of relevant experience in service design, UX research, or a related field. Experience conducting qualitative research and synthesising findings. Exposure to service design artefacts including journey maps, blueprints, and personas. Bachelor's degree or equivalent experience in Design, Social Science, or a related field.
Requirements
- Personal
Bring genuine curiosity about people, organisations, and the systems that connect them. Approach ambiguity with openness and a desire to make sense of complexity. Commit to human-centred methods and the discipline of listening before designing. - Craft
Conduct qualitative research activities — interviews, observation, and workshop facilitation. Synthesise research findings into clear insights, themes, and opportunity areas. Create service design artefacts including personas, journey maps, service blueprints, and opportunity frameworks. Support the design and facilitation of co-design and ideation workshops. Develop your visual communication skills — producing clear, compelling artefacts that bring the work to life. - Project
Support the delivery of a service design workstream with quality and care. Collaborate actively with product, content, and technology teams. Manage your time and deliverables effectively within project timelines. - Client
Engage with client teams in a professional and collaborative way. Build confidence presenting research findings and design thinking to stakeholders. Develop an understanding of client context, user needs, and organisational dynamics. - Skillset
Growing service design portfolio demonstrating research, synthesis, and artefact quality. Experience with qualitative research methods and user interviews. Ability to produce clear journey maps, personas, and service blueprints. Developing facilitation skills — comfortable supporting or leading small workshops. Strong written and verbal communication skills. Collaborative mindset and ability to work across multi-disciplinary teams.
Portfolio Requirement
Applications without a design portfolio demonstrating craft quality, process, and relevant experience will not be considered.
What's in it for You
In addition to a competitive salary package, you will benefit from an extensive rewards offering including 25 days' annual leave, private medical insurance, and 3 additional days' leave per year for charitable work of your choice. Flexibility and mobility are required to deliver this role. There will be a requirement to spend meaningful time on-site with clients, partners, and teams to enable delivery of the first-class experiences we are known for. Some clients require background checks. You will need to complete a Baseline Personal Security Standard (BPSS) to confirm your identity, criminal record, right to work and residency. Comfortable with hybrid working. Every project is different, but we love our team to be in the studio and in our client's office to work collaboratively.
Accenture is an equal opportunities employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Service Design Specialist in London employer: Accenture
Accenture is an exceptional employer, offering a dynamic work culture in London that fosters innovation and collaboration. With competitive benefits like 30 days of vacation, access to fitness classes, and private medical insurance, employees are supported in achieving a healthy work-life balance while also having ample opportunities for professional growth and development within the rapidly evolving field of AI.
StudySmarter Expert Advice🤫
We think this is how you could land Service Design Specialist in London
✨Show Off Your Portfolio
In the world of UX/UI design, your portfolio speaks volumes! Make sure it's packed with your best work and showcases your process, not just the final product. We want to see how you tackle design challenges, so consider adding case studies that reflect your thought process and user-centric approach.
✨Get Involved in Design Communities
Jump into local or online design meetups and workshops! Places like UXPA or local design events can be goldmines for networking and learning. Plus, mingling with fellow designers can introduce you to potential job openings that might not be listed elsewhere.
✨Tailor Your Applications
When you find a role that excites you, like the one at Accenture for a Service Design Specialist, make your application count! Highlight specific projects and skills that directly relate to the job description. Hiring managers are looking for candidates who fit into their specific team, so show them you’re the one!
✨Leverage Social Media
Don't underestimate the power of social media in finding a UX/UI design job! Follow design leaders on platforms like Twitter or Instagram, share your work, and engage in conversations. It’s a great way to get noticed by recruiters and even catch wind of openings at companies like Accenture before they go live!
We think you need these skills to ace Service Design Specialist in London
Some tips for your application 🫡
Showcase Your Design Process:When you're applying for a UX/UI Design role like Service Design Specialist at Accenture, make sure to include examples that clearly highlight your design process. We want to see not just the final product but also the journey that led you there—wireframes, user personas, and iterations demonstrate your thought process and user-centric approach!
Tailor Your Portfolio:A tailor-made portfolio is crucial for a full-time design role! Curate your best projects that align with the kind of work Accenture does. We suggest including 3-5 case studies that showcase a variety of skills such as wireframing, prototyping, and user testing to really make your application pop.
Craft a Compelling Cover Letter:Your cover letter should not just be a summary of your CV. Use it to express why you’re excited about UX/UI Design and what draws you specifically to Accenture. Mention any relevant experience, tools you’re proficient in (like Sketch or Figma), and how you can contribute to their projects.
Highlight Collaboration Skills:In the world of UX/UI Design, teamwork is crucial. Make sure to highlight any past experiences where you worked in cross-functional teams. Illustrate how you communicated design decisions and listened to feedback, as this will resonate well with the culture at Accenture.
How to prepare for a job interview at Accenture
✨Show Off Your Portfolio
When you're gunning for a full-time UX/UI design role, your portfolio is your best friend! Make sure you've got a solid selection of your work, showcasing not just the final designs, but the process behind them—think wireframes, user flows, and any user research you've conducted. During the interview with Accenture, be prepared to discuss your design decisions and how they solve specific user problems.
✨Prepare for Design Challenges
Expect to face some practical design tasks during your interview. Accenture might ask you to tackle a quick design challenge or critique an existing interface. Brush up on your problem-solving skills and try to articulate your thought process as you work through these scenarios. Showing how you approach a design problem is just as important as the final output!
✨Know the Tools of the Trade
Familiarise yourself with the tools commonly used in the industry—figma, Adobe XD, or Sketch should be second nature to you. Be ready to discuss your preferred tools during the interview and how they've shaped your design process at previous positions. This knowledge could give you an edge at Accenture!
✨Show Passion for User Experience
In a full-time UX/UI design role, having a genuine passion for improving user interactions can set you apart. Be prepared to share instances when you went above and beyond to ensure a great user experience in your previous projects. This will demonstrate that you’re not just a designer, but a user advocate, which is exactly what Accenture is looking for.
