At a Glance
- Tasks: Design better services through research and creative artefacts that enhance user experiences.
- Company: Join Accenture Song, a dynamic tech-powered creative hub with a collaborative culture.
- Benefits: Enjoy competitive salary, flexible work policies, generous leave, and health benefits.
- Other info: Hybrid working environment with opportunities for personal and professional growth.
- Why this job: Make a real impact by shaping user experiences and collaborating with top industry minds.
- Qualifications: 1-3 years in service design or UX research; strong communication and collaboration skills.
The predicted salary is between 44550 - 54450 £ per year.
Location: London
WHO WE ARE
Accenture Song is the tech-powered creative hub within Accenture. We are a fusion of over 40 world-renowned acquisitions continuing the design studio mentality, both creatively and culturally. We think and create across industry, for brands and businesses inspiring change – our impact is evolving the way people live, bank, shop, work, and travel. Today, our practices span Commerce, Service, Marketing and Design & Digital Products. And our team is shaped by over 65 of the sharpest creative and strategic minds in the industry, collaborating to accelerate ideas into reality. Underpinning it all is a treasure trove of technology, data and insights powered by Accenture’s global capabilities.
Purpose
Contribute to the design of better services — supporting research, synthesis, and the creation of artefacts that help organisations understand their users and improve the experiences they deliver.
Orientation
Learn and apply service design methods at the project level; develop proficiency in research, facilitation, and artefact creation; grow your ability to connect insight to design thinking under the guidance of more senior designers.
Expectations
- Be adventurous.
- Bring a vision.
- Make an impact.
- Rely on empathy.
- Nurture collaboration.
- Stay transparent.
- Be bold and generous in all you do.
Years of Experience
- 1–3 years of relevant experience in service design, UX research, or a related field.
- Exposure to qualitative research methods and user interviews.
- Awareness of service design artefacts including journey maps and personas.
- Bachelor's degree or equivalent experience in Design, Social Science, or a related field.
- Bring genuine curiosity about people, organisations, and the systems that connect them.
- Approach new methods and challenges with openness and a willingness to learn.
- Demonstrate care and quality in your work, however small the task.
Craft
- Support the conduct of qualitative research activities — interviews, observation, and note-taking.
- Contribute to the synthesis of research findings into themes, insights, and opportunity areas.
- Assist in the creation of service design artefacts including personas, journey maps, and service blueprints.
- Support the design and facilitation of co-design workshops under the guidance of senior designers.
- Develop your visual communication skills, producing clear and considered artefacts.
Project
- Support the delivery of a service design workstream with quality and care.
- Collaborate actively with product, content, and technology team members.
- Manage your own tasks and time effectively within project timelines.
Client
- Engage with client teams in a professional and collaborative manner.
- Develop confidence presenting research and design thinking to stakeholders.
- Build an understanding of client context, user needs, and organisational dynamics.
Skillset
- Early-stage service design portfolio demonstrating research participation and artefact quality.
- Awareness of qualitative research methods and service design thinking.
- Ability to produce clear journey maps, personas, and supporting research materials.
- Eagerness to develop facilitation skills and confidence presenting to stakeholders.
- Strong written and verbal communication skills.
- Collaborative, team-first mindset.
THINGS TO NOTE
- Some of our clients require background checks. You will need to complete a Baseline Personal Security Standard (BPSS) to confirm your identity, criminal record, right to work and residency.
- Comfortable with hybrid working. Every project is different, but we love our team to be in the studio and in our client’s office to work collaboratively.
- We are building a team that represents the diversity of our society and we are looking for people who will be a cultural add, not a cultural fit.
Accenture Song is an equal opportunity employer, which means we do not discriminate based on race, colour, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression. We celebrate diversity and are committed to creating an inclusive environment for everyone who works at Accenture Song.
HOW TO APPLY
If you think you would be the perfect addition to our team, please apply through the link below with the following:
- A cover letter with 5 bullet points on why you would be a great addition to the team
- Your CV and portfolio of work
Without these pieces we will sadly not be able to consider your application. Good luck and we hope to speak with you soon!
What’s in it for you:
Our Total Rewards consist of a competitive basic salary, annual performance bonus, opportunities to acquire equity and a wide range of health and wellbeing benefits. These include perks such as:
- Up to 30 days of leave to spend each year plus 3 extra volunteering days per year for charitable work of choice.
- Family-friendly and flexible work policies.
- Attractive pension plan with financial wellbeing support and resources.
- Private healthcare insurance plan and Mental Wellbeing support.
- Employee Assistance Programme, Career Development and Counselling.
- A range of generous Parental Leave offerings.
About Accenture
Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships.
Service Design Senior Analyst in London employer: Accenture
Accenture is an exceptional employer, offering a dynamic work culture in London that fosters innovation and collaboration. With competitive benefits like 30 days of vacation, access to fitness classes, and private medical insurance, employees are supported in achieving a healthy work-life balance while also having ample opportunities for professional growth and development within the rapidly evolving field of AI.
StudySmarter Expert Advice🤫
We think this is how you could land Service Design Senior Analyst in London
✨Show Off Your Portfolio
In the world of UX/UI design, your portfolio speaks volumes! Make sure it's packed with your best work and showcases your process, not just the final product. We want to see how you tackle design challenges, so consider adding case studies that reflect your thought process and user-centric approach.
✨Get Involved in Design Communities
Jump into local or online design meetups and workshops! Places like UXPA or local design events can be goldmines for networking and learning. Plus, mingling with fellow designers can introduce you to potential job openings that might not be listed elsewhere.
✨Tailor Your Applications
When you find a role that excites you, like the one at Accenture for a Service Design Senior Analyst, make your application count! Highlight specific projects and skills that directly relate to the job description. Hiring managers are looking for candidates who fit into their specific team, so show them you’re the one!
✨Leverage Social Media
Don't underestimate the power of social media in finding a UX/UI design job! Follow design leaders on platforms like Twitter or Instagram, share your work, and engage in conversations. It’s a great way to get noticed by recruiters and even catch wind of openings at companies like Accenture before they go live!
We think you need these skills to ace Service Design Senior Analyst in London
Some tips for your application 🫡
Showcase Your Design Process:When you're applying for a UX/UI Design role like Service Design Senior Analyst at Accenture, make sure to include examples that clearly highlight your design process. We want to see not just the final product but also the journey that led you there—wireframes, user personas, and iterations demonstrate your thought process and user-centric approach!
Tailor Your Portfolio:A tailor-made portfolio is crucial for a full-time design role! Curate your best projects that align with the kind of work Accenture does. We suggest including 3-5 case studies that showcase a variety of skills such as wireframing, prototyping, and user testing to really make your application pop.
Craft a Compelling Cover Letter:Your cover letter should not just be a summary of your CV. Use it to express why you’re excited about UX/UI Design and what draws you specifically to Accenture. Mention any relevant experience, tools you’re proficient in (like Sketch or Figma), and how you can contribute to their projects.
Highlight Collaboration Skills:In the world of UX/UI Design, teamwork is crucial. Make sure to highlight any past experiences where you worked in cross-functional teams. Illustrate how you communicated design decisions and listened to feedback, as this will resonate well with the culture at Accenture.
How to prepare for a job interview at Accenture
✨Show Off Your Portfolio
When you're gunning for a full-time UX/UI design role, your portfolio is your best friend! Make sure you've got a solid selection of your work, showcasing not just the final designs, but the process behind them—think wireframes, user flows, and any user research you've conducted. During the interview with Accenture, be prepared to discuss your design decisions and how they solve specific user problems.
✨Prepare for Design Challenges
Expect to face some practical design tasks during your interview. Accenture might ask you to tackle a quick design challenge or critique an existing interface. Brush up on your problem-solving skills and try to articulate your thought process as you work through these scenarios. Showing how you approach a design problem is just as important as the final output!
✨Know the Tools of the Trade
Familiarise yourself with the tools commonly used in the industry—figma, Adobe XD, or Sketch should be second nature to you. Be ready to discuss your preferred tools during the interview and how they've shaped your design process at previous positions. This knowledge could give you an edge at Accenture!
✨Show Passion for User Experience
In a full-time UX/UI design role, having a genuine passion for improving user interactions can set you apart. Be prepared to share instances when you went above and beyond to ensure a great user experience in your previous projects. This will demonstrate that you’re not just a designer, but a user advocate, which is exactly what Accenture is looking for.
