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- Tasks: Support operations and enhance customer satisfaction in a dynamic office environment.
- Company: Join Accenture, a global leader in professional services and innovation.
- Benefits: Gain access to training, a vibrant culture, and a global network of experts.
- Why this job: Develop new skills while making a real impact in a fast-paced setting.
- Qualifications: Strong customer focus, communication skills, and ability to work autonomously.
- Other info: Opportunity for career growth in a diverse and innovative workplace.
The predicted salary is between 28800 - 43200 £ per year.
As a team: Working as part of the UK Office Operations team, the role holder will support the Location Associate Manager in the coordination and monitoring of the operations delivered on a portfolio of sites for which they are responsible. The role holder will look to continually monitor, improve, and evolve the operating model to meet the needs of the customers. Working with a large degree of autonomy the role has a focus on operational consistency, service levels, budget management and customer satisfaction levels. You will learn, grow and advance in an innovative culture that thrives on shared success, diverse ways of thinking and enables boundaryless opportunities that can drive your career in new and exciting ways.
If you’re looking for a challenging career working in a vibrant environment with access to training and a global network of experts, this could be the role for you. As part of our team, you will be working with cutting-edge technologies and will have the opportunity to develop a wide range of new skills on the job.
In our team you will learn:
- How to provide solutions to a variety of challenges facing the team in a fast-paced, high-volume environment.
- Gain experience in supporting the operations, including monitoring of a range of services including cleaning, security, catering, mechanical and electrical and Mailroom.
- How to work effectively with numerous internal and external stakeholders on a variety of issues and initiatives.
As a Location Specialist you will be responsible for:
- Build effective relationships with customers, acting as a key point of contact, actively seeking out and responding to feedback in order to deliver a high level of customer service.
- Work with customer representatives to capture requirements to develop knowledge of the client requirements and desired service levels.
- Deliver projects as directed by the Office Operations Associate Manager within agreed timescales and budget to meet location objectives.
- Liaise with 3rd party suppliers and contractors to ensure provision of effective services, including security, catering, cleaning, customer services and M&E and other support services.
- Complete all location audits as required by location and in conjunction with suppliers to meet SLAs.
- Liaise with landlord/landlord representatives and Real Estate Management team to resolve building/lease related issues and requirements.
- Provide effective management of direct report through regular one to one review communicating effectively to ensure optimum performance and morale.
- Act as HSESC to ensure compliance of health and safety within the location(s), carrying out accident investigations and reporting as required managing incidents and risks to resolution.
- Establish detailed budget requirements and reforecast regularly in order to reflect changing needs.
- Management of budget setting and monitoring for service lines and associated invoicing.
We are looking for experience in the following skills:
- A strong customer focus and polished customer management skills (with experience of working with customers and stakeholders in high pressure environments).
- Experience of working with suppliers (internal and external).
- Strong level of business acumen.
- Strong communication skills.
- The ability to work autonomously on own initiative either independently or as part of a team.
- A quick thinker with a ‘can do’ attitude and an aptitude for creativity or the ability to adapt as required.
- Confident, determined, and assured demeanour, especially in high pressure or critical situations.
- Documentation and written skills of a very high standard.
- Strong organisation skills and attention to detail.
Set yourself apart:
- Ability to work effectively and creatively under pressure.
- Mastery of collaborative working with colleagues and stakeholders to ensure customer experience exceeds expectation.
- Proven history of working in a fast-paced operational environment.
Office Operations Specialist in London employer: Accenture
Contact Detail:
Accenture Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Office Operations Specialist in London
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect with potential colleagues on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and role thoroughly. Understand their values and how you can contribute to their goals. This will help you tailor your responses and show that you're genuinely interested in the position.
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or family to get comfortable with common questions. This will help you articulate your thoughts clearly and confidently when it’s your turn in the hot seat.
✨Tip Number 4
Don’t forget to follow up after your interview! A simple thank-you email can leave a lasting impression and shows your enthusiasm for the role. Plus, it keeps you on their radar as they make their decision.
We think you need these skills to ace Office Operations Specialist in London
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Office Operations Specialist role. Highlight your experience in customer management and operational consistency, as these are key aspects of the job.
Showcase Your Skills: Don’t hold back on showcasing your strong communication skills and business acumen. Use specific examples from your past experiences that demonstrate how you’ve successfully managed high-pressure situations or worked with suppliers.
Be Clear and Concise: When writing your application, keep it clear and to the point. Use bullet points where necessary to make it easy for us to see your qualifications and achievements at a glance.
Apply Through Our Website: We encourage you to apply directly through our website. This way, you’ll ensure your application gets to the right people and stands out in our system!
How to prepare for a job interview at Accenture
✨Know Your Operations
Before the interview, brush up on your knowledge of office operations. Understand the key services like cleaning, security, and catering that you’ll be monitoring. This will help you speak confidently about how you can contribute to improving these services.
✨Customer Focus is Key
Prepare examples of how you've successfully managed customer relationships in high-pressure situations. Think about specific instances where you’ve gone above and beyond to meet customer needs, as this role heavily emphasises customer satisfaction.
✨Showcase Your Autonomy
Be ready to discuss times when you’ve worked independently or taken the initiative. This role requires a lot of autonomy, so highlight your ability to manage tasks without constant supervision and how you’ve effectively solved problems on your own.
✨Budget Management Savvy
Familiarise yourself with basic budget management principles. Be prepared to talk about any experience you have with budgeting or financial oversight, as this is crucial for the role. If you don’t have direct experience, think about how you’ve managed resources effectively in past roles.
