Monitoring Tools Support, Assoc Manager / Specialist in London

Location: UK (London - must be willing to travel to client sites throughout the UK on an ad hoc basis)

Salary: Competitive salary and package (Depending on level of experience)

Accenture are partnering with scaled UK AI compute pioneers to lead the charge on next-generation infrastructure. To support this endeavour, we’re building a high-performance compute operations team in London. Our work will be sensitive, secure, 24x7 and on the most up-to-date high density compute stacks available. Our opportunity is foundational to sovereign AI and national interest. We are recruiting for all levels across the TechOps stack and seek candidates who can be cleared to SC, willing to work shifts, have experience of technical operations work and have either the high performance compute skills or a proven track record in adopting new skillsets. This position involves participation in an on-call rotation, shared across the wider team. Any offer of employment is subject to satisfactory BPSS and SC security clearance which requires 5 years continuous UK address history (typically including no periods of 30 consecutive days or more spent outside of the UK) at the point of application.

Key Responsibilities:

• Manage monitoring configurations and familiar with Tools such as Dynatrace, NetBox, Vertiv.
• Possess in-depth understanding of the Dynatrace license model and its application.
• Execute hands-on implementation and deployment of Dynatrace across customer environments.
• Configure and customize Dynatrace as per organizational and project-specific requirements.
• Manage complete Dynatrace deployment lifecycles in complex customer settings.
• Integrate Dynatrace with various ITSM, CI/CD, and QA/performance testing tools.
• Maintain detailed documentation for resolved issues, workflows, and Dynatrace configurations.
• Share knowledge and mentor peers, develop Dynatrace usage guidelines and best practices.
• Troubleshoot monitoring platform related incidents.
• Producing high quality implementation scripts, test plans and change controls for all monitoring changes.
• Maintain Observability Frameworks: Integrate monitoring, logging, and tracing for cloud- and on-premises systems.
• Maintain Data Integration & Ingestion: Manage scalable systems to collect and ingest data from multiple sources via APIs and SNMP Traps.
• Custom Solutions: Develop dashboards and reporting views that provide clear, actionable insights.
• Monitor, analyse, and fine tune monitoring metrics addressing bottlenecks or inefficiencies.

Required Skills:

• Tooling Expertise: Use Prometheus, Grafana, and Dynatrace for data collection, visualisation, and deep-dive analysis.
• Proficiency in Prometheus, Grafana, and Dynatrace.
• Strong knowledge of API design, data modelling, and pipelines.
• Experience with automation, monitoring platforms, and scripting languages (e.g., Python, PowerShell, Bash, Terraform and Ansible) to enhance operational efficiency.
• Strong communication and collaboration skills, with a track record of working effectively across technical and non-technical teams.
• Experience in monitoring tools with hands-on expertise in Dynatrace or similar tools.
• Strong experience in enterprise environments with performance monitoring and optimization.
• Familiarity with DevOps tools, CI/CD pipelines, and automation frameworks.
• Excellent problem-solving, analytical, and troubleshooting skills.
• Strong communication and client-facing skills.

About Accenture:

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.

Equal Employment Opportunity Statement:

We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, sexual orientation, gender identity or expression, marital status, citizenship status or any other basis as protected by applicable law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.