At a Glance
- Tasks: Design AI-powered customer service experiences from research to delivery.
- Company: Join Accenture Song, the world's largest tech-driven creative group.
- Benefits: Enjoy competitive salary, flexible work, and generous leave policies.
- Other info: Collaborate with diverse teams and grow your skills in a dynamic setting.
- Why this job: Shape meaningful experiences and drive innovation in a vibrant environment.
- Qualifications: Experience in service design or UX with a passion for AI.
The predicted salary is between 51750 - 63250 £ per year.
We are Accenture Song, the world's largest tech-powered creative group. For us, customer experience is not an add-on; it’s foundational to who we are and how we empower our clients. As the world’s largest, most disruptive agency, we drive lasting growth for clients by helping them design, build, and run meaningful experiences that make people’s lives better, more productive, and more meaningful.
As an Experience Designer in Accenture Song Service, you will play a pivotal role in shaping AI-enabled customer service experiences, working across the full design lifecycle from research and ideation through to prototyping and delivery on complex transformation programmes. Our mission is to help our clients deliver exceptional human and agentic experiences that deliver simplicity, cost transformation, and an engine for growth.
Every interaction is a moment to resolve, deepen trust, build loyalty, and demonstrate the brand promise when it counts most. If you're looking for a challenging career working in a vibrant environment with access to training and a global network of specialists, this is the role for you.
As a team, The Service practice sits within Accenture Song. Our vision is to deliver iconic client outcomes. A shared purpose for our people; to grow, to build new skills, and do our best work.
We focus on:
- Reinventing customer service across physical, digital/app-based and AI-powered channels
- Data-driven transformation across service to reduce cost and drive growth
- Designing future-ready service models, enabled by platforms, data and automation
- Embedding GenAI, intelligent automation and decisioning into customer service journeys and operations
- Supporting clients to define a customer-first mindset, helping them shape their business and operating models
- Delivering measurable business outcomes, not just great experiences
We work across the full lifecycle: from ambition and vision, through design and experimentation, to scaled delivery and adoption.
What you’ll do
- Shape AI-enabled service transformations
- Own workstreams within AI experience design projects; from research and ideation through to prototyping and delivery
- Contribute to the design of AI-augmented customer service journeys, including chatbots, copilots, agent assist and intelligent workflows
- Translate research and insight into service blueprints, user flows, wireframes and design systems that can be implemented and scaled
- Use generative technology and emerging tools to create proof of concepts, accelerate discovery, concept, prototype and test ideas
- Facilitate co-creation workshops with clients, stakeholders and users to generate and validate service concepts
- Deliver design craft at pace
- Work with proficiency in Figma, Miro and collaborative design tools and actively build skills in Claude Code, Codex, Gemini, Lovable, Midjourney and Runway for design-to-code and generative workflows
- Demonstrated ability to design and iterate on human-centered interfaces, including experience with prompt patterns, uncertainty/confidence visualization, and designing for non-deterministic system outputs
- Conduct user research; interviews, ethnographic studies, usability testing and synthesise insights into clear design recommendations
- Prototype service solutions from low-fidelity concepts to high-fidelity interactive experiences
- Test and iterate based on user feedback and business insights, with a bias toward learning quickly
- Collaborate across disciplines
- Collaborate with technologists, data scientists, product leaders, strategists, Forward Deployed Engineers and delivery teams to deliver integrated solutions
- Contribute to a culture of user-centricity and continuous improvement within the team and with clients
- Present design thinking and rationale clearly to client stakeholders, with confidence in communicating creative decisions
Grow people, capability and the practice
- Contribute to thought leadership, templates and reusable design assets in AI experience design
- Stay current on AI design tools, industry trends and emerging methodologies in service design and conversational UX
- Actively develop your AI fluency, understanding what AI can and cannot do in a service design context
Experience Required
- Professional experience in Service Design, UX Design, Product Design or a related field, with involvement across the end-to-end design process (shaping, designing, testing, refining, launching).
- The most important thing for us is that you display the right mindset: intellectual curiosity, genuine care for the people using the services you design, and a willingness to work at the intersection of human-centred design and emerging AI.
Core experience
- Strong background in service, product or experience design
- A portfolio that demonstrates design thinking, craft and the reasoning behind your creative decisions
- Experience working with user research methods; interviews, workshops, usability testing, ethnographic studies
- Ability to produce service blueprints, journey maps, user flows, wireframes and design systems
- Experience working within cross-functional teams and contributing to complex, multi-stakeholder projects
- Strong communication skills; able to present and rationalise design decisions clearly to non-design stakeholders
AI, data and technology awareness
- Agentic experience and experience delivering GenAI-enabled services (e.g. conversational AI)
Practical experience working with or alongside:
- AI tools such as ChatGPT, Claude, Midjourney, Runway, ElevenLabs, GitHub Copilot or a custom AI design stack
- Design-to-code tools: Claude Code, Lovable, Replit or a willingness to learn
- Cloud-based customer platforms (Salesforce, Microsoft Dynamics, AWS, etc.)
- A track record of integrating AI into your design process through research, prototyping, testing or internal tooling
- Genuine curiosity about how AI changes what services feel like to use and how design needs to adapt
Leadership & consulting skills
- Strong analytical and problem-solving capability
- Ability to work effectively within agile, collaborative, fast-moving consulting environments
- Confidence presenting design rationale and trade-offs to client stakeholders
- Comfortable collaborating with technologists, data scientists and product leads to deliver integrated solutions
- Experience working across multi-channel services (digital, contact centre, AI-driven) is a plus
Set yourself apart
- A design portfolio that includes AI-enabled products, conversational experiences or agentic service design work
- Certifications in Agile, Product Design, Service Design or Cloud platforms
- Thought leadership or asset development in AI experience design or service innovation
- Contact centre platform experience (e.g. Genesys, Sierra, Decagon, Parloa, PolyAI, NICE Cognigy, Agentforce Contact Centre and Amazon Connect)
- Experience in Telco, Financial Services or Public Sector; our highest-demand client verticals
What’s in it for you
Our Total Rewards consist of a competitive basic salary, annual performance bonus, opportunities to acquire equity and a wide range of health and wellbeing benefits. These include perks such as: 30 days of leave to spend each year plus 3 extra volunteering days per year for charitable work of choice. Family-friendly and flexible work policies. Attractive pension plan with financial wellbeing support and resources. Private healthcare insurance plan and Mental Wellbeing support. Employee Assistance Programme, Career Development and Counselling. A range of generous Parental Leave offerings.
Flexibility and mobility are required to deliver this role as there will be requirements to spend time onsite with our clients and partners to enable delivery of the outstanding services we are known for. Please note that with all our roles, you should expect some in-person time for collaboration, learning and building rapport with clients, peers, leaders and communities.
As an employer, we will be as flexible as possible to support your specific work/life needs. Accenture is an equal opportunities employer and encourages applications from all sections of society and does not discriminate on grounds of race, religion or belief, ethnic or national origin, disability, age citizenship, marital, domestic or civil partnership status, sexual orientation or gender identity.
Experience Designer in London employer: Accenture
Accenture is an exceptional employer, offering a dynamic work culture in London that fosters innovation and collaboration. With competitive benefits like 30 days of vacation, access to fitness classes, and private medical insurance, employees are supported in achieving a healthy work-life balance while also having ample opportunities for professional growth and development within the rapidly evolving field of AI.
StudySmarter Expert Advice🤫
We think this is how you could land Experience Designer in London
✨Show Off Your Portfolio
In the world of UX/UI design, your portfolio speaks volumes! Make sure it's packed with your best work and showcases your process, not just the final product. We want to see how you tackle design challenges, so consider adding case studies that reflect your thought process and user-centric approach.
✨Get Involved in Design Communities
Jump into local or online design meetups and workshops! Places like UXPA or local design events can be goldmines for networking and learning. Plus, mingling with fellow designers can introduce you to potential job openings that might not be listed elsewhere.
✨Tailor Your Applications
When you find a role that excites you, like the one at Accenture for a Experience Designer, make your application count! Highlight specific projects and skills that directly relate to the job description. Hiring managers are looking for candidates who fit into their specific team, so show them you’re the one!
✨Leverage Social Media
Don't underestimate the power of social media in finding a UX/UI design job! Follow design leaders on platforms like Twitter or Instagram, share your work, and engage in conversations. It’s a great way to get noticed by recruiters and even catch wind of openings at companies like Accenture before they go live!
We think you need these skills to ace Experience Designer in London
Some tips for your application 🫡
Showcase Your Design Process:When you're applying for a UX/UI Design role like Experience Designer at Accenture, make sure to include examples that clearly highlight your design process. We want to see not just the final product but also the journey that led you there—wireframes, user personas, and iterations demonstrate your thought process and user-centric approach!
Tailor Your Portfolio:A tailor-made portfolio is crucial for a full-time design role! Curate your best projects that align with the kind of work Accenture does. We suggest including 3-5 case studies that showcase a variety of skills such as wireframing, prototyping, and user testing to really make your application pop.
Craft a Compelling Cover Letter:Your cover letter should not just be a summary of your CV. Use it to express why you’re excited about UX/UI Design and what draws you specifically to Accenture. Mention any relevant experience, tools you’re proficient in (like Sketch or Figma), and how you can contribute to their projects.
Highlight Collaboration Skills:In the world of UX/UI Design, teamwork is crucial. Make sure to highlight any past experiences where you worked in cross-functional teams. Illustrate how you communicated design decisions and listened to feedback, as this will resonate well with the culture at Accenture.
How to prepare for a job interview at Accenture
✨Show Off Your Portfolio
When you're gunning for a full-time UX/UI design role, your portfolio is your best friend! Make sure you've got a solid selection of your work, showcasing not just the final designs, but the process behind them—think wireframes, user flows, and any user research you've conducted. During the interview with Accenture, be prepared to discuss your design decisions and how they solve specific user problems.
✨Prepare for Design Challenges
Expect to face some practical design tasks during your interview. Accenture might ask you to tackle a quick design challenge or critique an existing interface. Brush up on your problem-solving skills and try to articulate your thought process as you work through these scenarios. Showing how you approach a design problem is just as important as the final output!
✨Know the Tools of the Trade
Familiarise yourself with the tools commonly used in the industry—figma, Adobe XD, or Sketch should be second nature to you. Be ready to discuss your preferred tools during the interview and how they've shaped your design process at previous positions. This knowledge could give you an edge at Accenture!
✨Show Passion for User Experience
In a full-time UX/UI design role, having a genuine passion for improving user interactions can set you apart. Be prepared to share instances when you went above and beyond to ensure a great user experience in your previous projects. This will demonstrate that you’re not just a designer, but a user advocate, which is exactly what Accenture is looking for.
