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For Companies At a Glance
- Tasks: Assess life insurance claims and support customers through the process.
- Company: Join Accenture, a leader in innovation and customer service.
- Benefits: Enjoy competitive salary, skill development opportunities, and a supportive work environment.
- Why this job: Make a real difference in people's lives while working in a diverse and inclusive culture.
- Qualifications: Recent experience in assessing life protection claims and strong communication skills required.
- Other info: Flexible working options available; we value your well-being and growth.
The predicted salary is between 24000 - 26000 £ per year.
Job Description
Life Claims Assessor
Career Level: 11
Location: Remote
Are you an experienced Life Claims Assessor with an appetite for providing excellent customer service and a desire to support our vulnerable customers when they need it the most? If so, look no further for your next career challenge. Here, we pride ourselves on being innovative in our approach, customer focussed and determined to make a positive difference to our policyholders.Â
As a Life Claims Assessor, you will provide fair and balanced claims decisions within industry guidelines and our clients life claims philosophy. Speed and quality claims decisions are essential using the appropriate amount of evidence necessary.Â
You will have daily contact with customers, intermediaries and service providers both in writing and on the telephone.Â
What we expect from you:
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Manage Individual Protection claims from initial notification through to final settlement on a daily basis within an agreed level of authority and within service standards:
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Assessment of claims in line with the client claims philosophy and policy terms and conditions.
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Communicate with members, clients, doctors, service providers, intermediaries, reinsurers and FOS as necessary to:
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Obtain further information in relation to claims or potential claim enquiries
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Explain claims requirements and decisions
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Resolve appeals and complaints
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Build and maintain relationships with intermediaries and service providers
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Contribute ideas for the continuous improvement of the claims business process to ensure our claims remains innovative and forward thinking constantly challenge the status quo.
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Work closely with other areas like Group Claim Assessors, Underwriting, Actuarial, Client Services to develop a thorough understanding of the business and contribute to best practice overall.
Life Claims Assessor employer: Accenture
Contact Detail:
Accenture Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Life Claims Assessor
✨Tip Number 1
Familiarise yourself with the specific life underwritten protection products that the company deals with. Understanding these products will not only help you in interviews but also demonstrate your genuine interest in the role.
✨Tip Number 2
Brush up on your communication skills, especially in handling sensitive situations. As a Life Claims Assessor, you'll be dealing with vulnerable customers, so showcasing your empathy and ability to communicate effectively can set you apart.
✨Tip Number 3
Network with current or former employees in similar roles. They can provide insights into the company culture and expectations, which can be invaluable during your application process.
✨Tip Number 4
Prepare to discuss examples of how you've contributed to process improvements in previous roles. The job description highlights a focus on innovation, so having concrete examples ready can show that you're proactive and forward-thinking.
We think you need these skills to ace Life Claims Assessor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your recent experience assessing claims for Life underwritten protection products. Use specific examples that demonstrate your excellent interpersonal and communication skills, as well as your ability to manage multiple tasks.
Craft a Compelling Cover Letter: In your cover letter, express your passion for providing excellent customer service and supporting vulnerable customers. Mention how your proactive 'can-do' attitude aligns with the company's commitment to innovation and making a positive difference.
Showcase Relevant Skills: Emphasise your organisational skills and ability to handle multiple tasks simultaneously. Provide examples of how you've contributed to continuous improvement in previous roles, which aligns with the company's focus on innovation.
Proofread Your Application: Before submitting your application, carefully proofread all documents to ensure there are no errors. A polished application reflects your attention to detail and professionalism, which is crucial for a role that involves assessing claims and communicating with various stakeholders.
How to prepare for a job interview at Accenture
✨Showcase Your Customer Service Skills
As a Life Claims Assessor, your ability to provide excellent customer service is crucial. Prepare examples of how you've supported vulnerable customers in the past, highlighting your empathy and communication skills.
✨Understand the Claims Process
Familiarise yourself with the life claims process and the specific policies of the company. Being able to discuss the steps involved in assessing claims will demonstrate your knowledge and preparedness for the role.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your decision-making skills. Think about how you would handle various claims situations, including appeals and complaints, and be ready to explain your thought process.
✨Emphasise Team Collaboration
The role involves working closely with various teams. Be prepared to discuss your experience in collaborating with others, sharing ideas for improvement, and how you can contribute to a positive team environment.