IT Customer Service Analyst - German speaker

Fluent German speaking IT Customer Service Analyst

Location: London (Hybrid)

Salary: £29,400 – £33,000 (depending on skills and experience)

We’re looking for a German speaking IT Customer Service Analyst to focus on implementing effective support solutions for media publishers, public figures, and creators to connect with their communities. This role sits within the Partner Support Strategy team, which oversees the optimisation of support processes, tooling, and enablement for strategic partners across leading social platforms.

This is an operations-heavy role and you'll serve as a key point of contact between internal and external stakeholders, so we're ideally looking for a self-starter who thrives on process improvement, has excellent attention to detail, and enjoys solving complex problems in a fast-paced environment.

We're looking for:

• Fluency in both written and spoken German
• Experience working in a similar role within operations, support, or a related function
• Avid Facebook and Instagram user with knowledge of both products – as a user and creator or publisher
• A highly organised, process-oriented problem-solver with strong communication skills
• A team player who thrives in a fast-paced, tech-driven environment

Bonus if you have:

• Experience working in relevant industries such as Entertainment, Sports, Media, or Gaming Video
• Experience working in partner or customer support operations role within a technology company

What you’ll be doing:

• Assist partners and partner managers with troubleshooting, and triage operational requests to the appropriate teams.
• Build a strong understanding of the business and connect the dots between teams to identify opportunities for greater efficiency and collaboration.
• Collaborate with cross-functional team members to drive operational improvements, applying a solid understanding of internal policies and risks.
• Act as the primary point of contact for partner onboarding and offboarding processes, including data collection, evaluation, and input.
• Leverage internal tools to facilitate onboarding and ongoing assistance for partners. Take ownership of resolving partner issues using all available tools and resources.
• Deliver a high-quality experience to creators and partners across the platform.
• Maintain accurate and up-to-date records within internal databases.
• Train partner managers on support and escalation procedures through educational sessions.
• Share insights from day-to-day work and actively contribute to broader initiatives through task execution.

We believe in continuously iterating, solving problems, and working together to connect people around the world. That’s why it’s important that our workforce reflects the diversity of the communities we serve. Hiring people with different backgrounds and perspectives helps us make better decisions, build better products, and create more inclusive experiences for everyone.

About Accenture

We work with one shared purpose: to deliver on the promise of technology and human ingenuity. Every day, more than 775,000 of us help our stakeholders continuously reinvent. Together, we drive positive change and deliver value to our clients, partners, shareholders, communities, and each other.We believe that delivering value requires innovation, and innovation thrives in an inclusive and diverse environment. We actively foster a workplace free from bias, where everyone feels a sense of belonging and is respected and empowered to do their best work.At Accenture, we see well-being holistically, supporting our people’s physical, mental, and financial health. We also provide opportunities to keep skills relevant through certifications, learning, and diverse work experiences. We’re proud to be consistently recognized as one of the World’s Best Workplaces™.Join Accenture to work at the heart of change.

Visit us at www.accenture.com

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