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- Tasks: Lead IT service management projects and transform client operations with innovative solutions.
- Company: Accenture, a global leader in professional services and technology.
- Benefits: Competitive salary, diverse culture, and opportunities for personal growth.
- Why this job: Make a real impact while working with cutting-edge technology and diverse teams.
- Qualifications: ITIL certifications and experience in service management transformations.
- Other info: Join a dynamic team focused on innovation and career development.
The predicted salary is between 36000 - 60000 £ per year.
Salary: Competitive salary and package dependent on experience.
Career Level: Associate Manager or Manager (based on experience).
Accenture is a leading global professional services company, providing a broad range of services in strategy and consulting, interactive, technology and operations, with digital capabilities across all of these services. With our thought leadership and culture of innovation, we apply industry expertise, diverse skill sets and next-generation technology to each business challenge.
We believe in inclusion and diversity and supporting the whole person. Our core values comprise of Stewardship, Best People, Client Value Creation, One Global Network, Respect for the Individual and Integrity. Year after year, Accenture is recognized worldwide not just for business performance but for inclusion and diversity too.
Accenture’s Digital Workplace and Service Management group consists of leading professionals who combine business and industry knowledge with technology expertise, to deliver solutions for implementing an engaged and connected workplace. Our services revolve around the Cloud and SaaS, transitioning clients mobile, collaboration and productivity environments to a modern OpEx based model while keeping a focus on security and service-oriented architectures. Taking clients on this journey to the Cloud often requires significant cultural change and the implementation of new ways of working. We guide our clients through this journey working with a broad range of business stakeholders to minimise disruptions and to ensure a successful outcome.
In our team you will learn:
- How to provide solutions to real world problems across a variety of industries.
- How to help transform leading organisations and communities around the world.
- How best to develop your skills and hone your talents within an innovative technology environment.
As a Service Management Consultant, you will:
- Play a key role throughout the Service Management lifecycle; from developing a Strategy to Designing solutions, Delivering outcomes, and continual improvement.
- Use strong business analytical skills to synthesise client issues into key challenges which need addressing.
- Provide capabilities for assessing and selecting commercial off-the-shelf service management tools and products.
- Create a roadmap for Service Maturity, Transformation, and Improvement while bringing the client along the journey.
- Gather requirements and provide guidance on how to design and develop service management as a strategic asset.
- Design a Service Catalogue to enable IT to communicate effectively with the Business.
- Consult on, Design, and Lead ITSM and SIAM frameworks working closely with tooling Architects.
- Process design, workflow simulation, performance improvements and helping to define key roles and responsibilities as part of target operating model design.
- Utilise Project Management experience to deliver, manage and track deliverables and projects.
- Lead and participate in solution delivery following common methodologies including Agile, waterfall, Dev/Ops.
- Enable client business outcomes through delivery of change such as cost reduction, operational effectiveness and embedding change and cultural adoption.
We are looking for experience in the following skills:
- ITIL V3 certifications as a minimum (V3 expert & V4 certifications preferable).
- Supporting customers through Transformation journeys (i.e. Journey to Cloud).
- Experience with large-scale transformation and managed service solutioning, with associated estimating and sales processes.
- Experience with designing infrastructure managed services, including service desk solutions.
- Exceptional communication and presentation skills covering both technical and business concepts.
- Strong stakeholder management and communication skills.
- Familiarity with current digital workplace trends, e.g. cloud journeys, productivity solutions and tools, employee experience and Generative AI.
- Wider complimentary skills such as AWS, Google, Azure, ServiceNow certs and SRE are desirable but not compulsory.
Information Technology Service Management Manager employer: Accenture
Contact Detail:
Accenture Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Information Technology Service Management Manager
✨Tip Number 1
Network like a pro! Reach out to folks in your industry on LinkedIn or at events. A friendly chat can lead to opportunities that aren’t even advertised yet.
✨Tip Number 2
Prepare for interviews by researching the company culture and values. Accenture values inclusion and innovation, so think about how your experiences align with that and be ready to share!
✨Tip Number 3
Practice your pitch! You want to clearly communicate your skills and how they fit into the role of an IT Service Management Manager. Keep it concise and impactful.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive!
We think you need these skills to ace Information Technology Service Management Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the job description. Highlight your ITIL certifications and any relevant transformation projects you've worked on. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about Service Management and how your background aligns with our values at Accenture. Be genuine and let your personality come through.
Showcase Your Communication Skills: Since strong communication is key in this role, make sure your application is clear and concise. Use straightforward language and structure your thoughts logically. We appreciate clarity and professionalism!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Accenture
✨Know Your ITIL Inside Out
Make sure you brush up on your ITIL V3 and V4 knowledge. Be ready to discuss how you've applied these frameworks in real-world scenarios, especially in transformation journeys. This will show that you not only understand the theory but can also implement it effectively.
✨Showcase Your Transformation Experience
Prepare specific examples of large-scale transformations you've been involved in. Highlight your role, the challenges faced, and the outcomes achieved. This will demonstrate your capability to lead clients through their journey to the Cloud and beyond.
✨Communicate Like a Pro
Since exceptional communication skills are key for this role, practice explaining complex technical concepts in simple terms. Use examples from your past experiences to illustrate how you've successfully communicated with both technical teams and business stakeholders.
✨Stay Current with Digital Trends
Familiarise yourself with the latest trends in the digital workplace, such as cloud solutions and employee experience tools. Being able to discuss these topics will show that you're not just knowledgeable but also passionate about the industry and its future.
