At a Glance
- Tasks: Provide onsite IT support and troubleshoot hardware/software issues for clients.
- Company: Join Accenture, a global leader in professional services with a culture of innovation.
- Benefits: Enjoy competitive salary, 25 days vacation, private medical insurance, and extra leave for charity work.
- Other info: Flexible working environment with opportunities for career growth and community involvement.
- Why this job: Make a real impact by delivering first-class IT support and enhancing user satisfaction.
- Qualifications: 2 years of experience in IT support and knowledge of various technologies.
The predicted salary is between 30000 - 40000 £ per year.
Location: London
Accenture is a leading global professional services company, providing a broad range of services in strategy and consulting, interactive, technology and operations, with digital capabilities across all of these services.
Qualification
NaviSite are looking for an experienced Desk Side Support engineer to join our expanding team and work on one of our customer sites based in London. To be considered for this role you should have at least 2 years’ experience in a similar role.
Key Responsibilities
- Provide onsite IT support via Tech Bar (walk‑up) and deskside channels
- Take ownership of incidents and service requests, ensuring timely resolution in line with SLA targets
- Troubleshoot hardware and software issues across:
- Laptops, desktops (Windows & Mac)
- Mobile devices and peripherals (monitors, docks, printers)
- Log and manage all activity in ServiceNow, maintaining accurate and auditable records
- Act as the onsite escalation point for issues raised by remote Service Desk teams
- Escalate complex issues to resolver groups with clear diagnostics and business impact
- Support major incidents where required with onsite coordination
- Deliver a high‑quality Tech Bar experience, focusing on quick resolution and user satisfaction
- Contribute to knowledge base articles and reusable fixes to support continuous improvement
- Support the end‑to‑end device lifecycle, including builds, provisioning, swaps, and refresh
- Ensure compliance with corporate build, security, and configuration standards
- Assist users with account access, authentication, and collaboration tools (e.g. M365)
Essential Technologies
- Knowledge of AD, Azure AD, Intune, Autopilot Managed Engine, Office365, Exchange, Exchange Online, Power automate and SharePoint.
- Working knowledge of Service Now, Adobe products and DocuSign
- Knowledge of supporting Windows based and Mac Devices.
- Knowledge of TCP/IP networking and troubleshooting (IP addressing, DHCP, DNS) is an important asset.
What’s in it for you
At Accenture in addition to a competitive basic salary, you will also have an extensive benefits package which includes up to 25 days’ vacation per year, private medical insurance and 3 extra days leave per year for charitable work of your choice! Flexibility and mobility are required to deliver this role as there will be requirements to spend time onsite with our clients and partners to enable delivery of the first‑class services we are known for.
Equal Employment Opportunity Statement
Accenture is an equal opportunities employer and welcomes applications from all sections of society and does not discriminate on grounds of race, religion or belief, ethnic or national origin, disability, age, citizenship, marital, domestic or civil partnership status, sexual orientation, or gender identity, or any other basis as protected by applicable law.
Deskside Support Engineer in Glasgow employer: Accenture
Accenture is an exceptional employer, offering a dynamic work environment in London where innovation and collaboration thrive. With a strong commitment to employee well-being, you will enjoy a competitive salary, extensive benefits including generous vacation time and private medical insurance, and opportunities for personal growth through meaningful charitable work. Join us to be part of a diverse team that values your contributions and supports your professional development in the ever-evolving tech landscape.
StudySmarter Expert Advice🤫
We think this is how you could land Deskside Support Engineer in Glasgow
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend meetups, and join online forums. The more people you know, the better your chances of hearing about job openings before they even hit the market.
✨Tip Number 2
Prepare for those interviews! Research common questions for Deskside Support Engineer roles and practice your answers. We recommend doing mock interviews with friends or using online platforms to boost your confidence.
✨Tip Number 3
Show off your skills! Create a portfolio or a personal website showcasing your tech support projects and achievements. This can really set you apart from other candidates and give employers a taste of what you can do.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who take the initiative to apply directly!
We think you need these skills to ace Deskside Support Engineer in Glasgow
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Deskside Support Engineer role. Highlight relevant experience, especially with hardware and software troubleshooting, and any specific technologies mentioned in the job description.
Craft a Compelling Cover Letter:Your cover letter should reflect your passion for IT support and your understanding of the role. Use it to showcase how your skills align with Accenture's values and the specific requirements of the position.
Showcase Your Problem-Solving Skills:In your application, give examples of how you've successfully resolved technical issues in the past. This will demonstrate your ability to take ownership of incidents and provide high-quality support.
Apply Through Our Website:We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and ensure it gets the attention it deserves!
How to prepare for a job interview at Accenture
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of the essential technologies mentioned in the job description, like AD, Azure AD, and Office365. Be ready to discuss how you've used these tools in past roles, as this will show your practical experience.
✨Showcase Your Problem-Solving Skills
Prepare to share specific examples of how you've troubleshot hardware and software issues in previous positions. Use the STAR method (Situation, Task, Action, Result) to structure your answers and highlight your ability to resolve incidents efficiently.
✨Familiarise Yourself with ServiceNow
Since logging and managing activity in ServiceNow is a key responsibility, it’s crucial to demonstrate your familiarity with this platform. If you have experience using it, be ready to explain how you’ve utilised it to maintain accurate records and manage service requests.
✨Emphasise User Satisfaction
Accenture values a high-quality Tech Bar experience, so think about how you can convey your commitment to user satisfaction. Prepare to discuss how you've gone above and beyond to ensure users are happy with the support they receive, as this aligns with their company culture.
