Digital Content Management Analyst

Onsite: Flexible 1-2 days per week

Location: Birmingham

Overview: Accenture is a leading global professional services company, providing a broad range of services in strategy and consulting, interactive, technology and operations, with digital capabilities across all of these services. With our thought leadership and culture of innovation, we apply industry expertise, diverse skill sets and next-generation technology to each business challenge. We believe in inclusion and diversity and supporting the whole person. Our core values comprise of Stewardship, Best People, Client Value Creation, One Global Network, Respect for the Individual and Integrity.

This role will work within the Midlands Delivery Centre team, serving a global automotive client. The team creates brand communications, delivering award-winning creative and marketing effectiveness across end-to-end customer communications.

The Role: Reporting to the Content Team Lead, the Content Editor is responsible for creating and updating the content used across client websites and tools. Working alongside designers and user experience architects, the Content Editor will work within the CMS to create and update content in line with the briefing documentation. They will be responsible for creating new and editing existing content. Through this, they are expected to be an expert in their role, knowing how the backend of the CMS connects to the front end and how content links together. They should also apply this knowledge alongside an understanding of digital best practice to deliver the best client and customer experience. This role would suit an individual with digital prowess and ideally previous content management experience who is looking to work in a creative agency environment.

Responsibilities and Accountabilities:

• Following the brief, update client websites and tools with the latest product information, advertising campaigns, photography and films.
• Ensure that all content has been added correctly following brand guidelines, checking across different browsers and devices before it is sent to a QA team.
• Work in a methodical manner to ensure created content has no negative impact on live sites and is built right first time.
• Understand and carefully follow the process to ensure content is built efficiently and with minimal risk to embargo breaks.
• Participate in project briefings, liaise as appropriate with the delivery lead if more clarification is required to deliver work.
• Troubleshoot content that does not display correctly and escalate any issues that cannot be resolved to the Content Team Lead.

Experience/Skills:

• Right first time ethos.
• Quality approach to delivering objectives.
• Strong communication skills.
• Able to co-ordinate workload and manage multiple projects at one time.
• Able to operate effectively in a global environment focused on delivering goals to a high quality.
• Ability to understand both technical requirements as well as creative mandatories.
• Strong problem-solving mentality.

Necessary Skills and Experience: Full training will be provided but prior experience is preferred, particularly SharePoint or Adobe Experience Manager.

About Accenture: We work with one shared purpose: to deliver on the promise of technology and human ingenuity. Every day, more than 775,000 of us help our stakeholders continuously reinvent. Together, we drive positive change and deliver value to our clients, partners, shareholders, communities, and each other. We believe that delivering value requires innovation, and innovation thrives in an inclusive and diverse environment. We actively foster a workplace free from bias, where everyone feels a sense of belonging and is respected and empowered to do their best work. At Accenture, we see well-being holistically, supporting our people’s physical, mental, and financial health. We also provide opportunities to keep skills relevant through certifications, learning, and diverse work experiences. We’re proud to be consistently recognized as one of the World’s Best Workplaces. Join Accenture to work at the heart of change.