At a Glance
- Tasks: Provide onsite IT support and troubleshoot hardware/software issues for users.
- Company: Join Accenture, a leading tech company with a commitment to diversity and inclusion.
- Benefits: Enjoy up to 25 days' vacation, private medical insurance, and extra leave for charity work.
- Other info: Flexible working environment with opportunities for career growth and development.
- Why this job: Make a real difference by delivering top-notch tech support and enhancing user satisfaction.
- Qualifications: 2 years of experience in IT support and knowledge of various technologies.
The predicted salary is between 30000 - 40000 £ per year.
NaviSite are looking for an experienced Desk Side Support engineer to join our expanding team and work on one of our customer sites based in London. To be considered for this role you should have at least 2 years’ experience in a similar role.
Key Responsibilities
- Provide onsite IT support via Tech Bar (walk-up) and deskside channels
- Take ownership of incidents and service requests, ensuring timely resolution in line with SLA targets
- Troubleshoot hardware and software issues across:
- Laptops, desktops (Windows & Mac)
- Mobile devices and peripherals (monitors, docks, printers)
- Log and manage all activity in ServiceNow, maintaining accurate and auditable records
- Act as the onsite escalation point for issues raised by remote Service Desk teams
- Escalate complex issues to resolver groups with clear diagnostics and business impact
- Support major incidents where required with onsite coordination
- Deliver a high-quality Tech Bar experience, focusing on quick resolution and user satisfaction
- Contribute to knowledge base articles and reusable fixes to support continuous improvement
- Support the end-to-end device lifecycle, including builds, provisioning, swaps, and refresh
- Ensure compliance with corporate build, security, and configuration standards
- Assist users with account access, authentication, and collaboration tools (e.g. M365)
Essential Technologies
- Knowledge of AD, Azure AD, Intune, Autopilot Managed Engine, Office365, Exchange, Exchange Online, Power automate and SharePoint.
- Working knowledge of Service Now, Adobe products and DocuSign
- Knowledge of supporting Windows based and Mac Devices.
- Knowledge of TCP/IP networking and troubleshooting (IP addressing, DHCP, DNS) is an important asset.
What’s in it for you
At Accenture in addition to a competitive basic salary, you will also have an extensive benefits package which includes up to 25 days’ vacation per year, private medical insurance and 3 extra days leave per year for charitable work of your choice! Flexibility and mobility are required to deliver this role as there will be requirements to spend time onsite with our clients and partners to enable delivery of the first-class services we are known for.
Equal Employment Opportunity Statement
Accenture is an equal opportunities employer and welcomes applications from all sections of society and does not discriminate on grounds of race, religion or belief, ethnic or national origin, disability, age, citizenship, marital, domestic or civil partnership status, sexual orientation, or gender identity, or any other basis as protected by applicable law.
Deskside Support Engineer employer: Accenture
Accenture is an exceptional employer, offering a dynamic work culture that prioritises employee growth and satisfaction. With a competitive salary and an extensive benefits package including generous vacation days and private medical insurance, employees are encouraged to thrive both professionally and personally. The London location provides a vibrant environment where you can engage directly with clients, ensuring a rewarding experience as you contribute to delivering first-class IT support services.
StudySmarter Expert Advice🤫
We think this is how you could land Deskside Support Engineer
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT field, especially those who work at companies you're interested in. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Get ready for interviews by practising common questions related to deskside support. Think about how you’d troubleshoot specific hardware or software issues and be prepared to share your past experiences.
✨Tip Number 3
Show off your skills! If you have a portfolio or examples of your work, bring them along to interviews. This could include documentation you've created or solutions you've implemented that improved user satisfaction.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Deskside Support Engineer
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Deskside Support Engineer role. Highlight your relevant experience, especially with hardware and software troubleshooting, and any specific technologies mentioned in the job description.
Showcase Your Skills:Don’t just list your skills; demonstrate them! Use examples from your past roles where you’ve successfully resolved IT issues or improved user satisfaction. This will show us you’re the right fit for our team.
Be Clear and Concise:When writing your application, keep it clear and to the point. We appreciate straightforward communication, so avoid jargon unless it’s relevant to the role. Make it easy for us to see why you’re a great candidate!
Apply Through Our Website:We encourage you to apply through our website for the best chance of being noticed. It’s the easiest way for us to track your application and get back to you quickly!
How to prepare for a job interview at Accenture
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of the essential technologies mentioned in the job description, like AD, Azure AD, and Intune. Be ready to discuss how you've used these tools in past roles, as this will show your practical experience and understanding.
✨Showcase Your Troubleshooting Skills
Prepare to share specific examples of how you've resolved hardware and software issues in previous positions. Think about a time when you had to troubleshoot a complex problem and how you approached it. This will demonstrate your ability to take ownership of incidents and deliver timely resolutions.
✨Familiarise Yourself with ServiceNow
Since logging and managing activity in ServiceNow is a key responsibility, make sure you know how to navigate the platform. If you have experience with it, be ready to discuss how you've used it to maintain accurate records and manage service requests effectively.
✨Emphasise User Satisfaction
The role focuses heavily on providing a high-quality Tech Bar experience, so think about how you can convey your commitment to user satisfaction. Prepare to talk about how you've contributed to improving user experiences in the past and how you plan to do the same in this role.
