At a Glance
- Tasks: Provide onsite IT support and troubleshoot hardware/software issues for clients.
- Company: Join Accenture, a global leader in professional services with a culture of innovation.
- Benefits: Enjoy up to 25 days vacation, private medical insurance, and extra leave for charity work.
- Other info: Flexible working with opportunities for career growth and development.
- Why this job: Make a real impact by delivering first-class tech support in a dynamic environment.
- Qualifications: 2 years experience in IT support and knowledge of Windows/Mac systems required.
The predicted salary is between 35000 - 45000 £ per year.
Location: London
NaviSite are looking for an experienced Desk Side Support engineer to join our expanding team and work on one of our customer sites based in London.
To be considered for this role you should have at least 2 years’ experience in a similar role.
Key Responsibilities- Provide onsite IT support via Tech Bar (walk-up) and deskside channels
- Take ownership of incidents and service requests, ensuring timely resolution in line with SLA targets
- Troubleshoot hardware and software issues across: Laptops, desktops (Windows & Mac), Mobile devices and peripherals (monitors, docks, printers)
- Log and manage all activity in ServiceNow, maintaining accurate and auditable records
- Act as the onsite escalation point for issues raised by remote Service Desk teams
- Escalate complex issues to resolver groups with clear diagnostics and business impact
- Support major incidents where required with onsite coordination
- Deliver a high-quality Tech Bar experience, focusing on quick resolution and user satisfaction
- Contribute to knowledge base articles and reusable fixes to support continuous improvement
- Support the end-to-end device lifecycle, including builds, provisioning, swaps, and refresh
- Ensure compliance with corporate build, security, and configuration standards
- Assist users with account access, authentication, and collaboration tools (e.g. M365)
- Knowledge of AD, Azure AD, Intune, Autopilot Managed Engine, Office365, Exchange, Exchange Online, Power automate and SharePoint.
- Working knowledge of Service Now, Adobe products and DocuSign
- Knowledge of supporting Windows based and Mac Devices.
- Knowledge of TCP/IP networking and troubleshooting (IP addressing, DHCP, DNS) is an important asset.
Flexibility and mobility are required to deliver this role as there will be requirements to spend time onsite with our clients and partners to enable delivery of the first-class services we are known for.
Deskside Support Engineer employer: Accenture
Accenture is an exceptional employer, offering a vibrant work culture that prioritises inclusion and diversity while fostering personal and professional growth. As a Deskside Support Engineer in London, you will benefit from a competitive salary, extensive benefits including generous vacation time and private medical insurance, and the opportunity to make a meaningful impact through your work with leading global clients. With a commitment to innovation and a supportive environment, Accenture empowers its employees to thrive and contribute to transformative projects.
StudySmarter Expert Advice🤫
We think this is how you could land Deskside Support Engineer
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or even in person. Let them know you're on the hunt for a Deskside Support Engineer role. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for those interviews by brushing up on your technical skills and common troubleshooting scenarios. Practice explaining your thought process clearly, as communication is key in this role. We want to see how you tackle problems!
✨Tip Number 3
Don’t forget to showcase your soft skills! Being personable and approachable is crucial in a support role. Share examples of how you've helped users in the past and how you handle difficult situations with grace.
✨Tip Number 4
Apply through our website for the best chance at landing that role! Tailor your application to highlight your relevant experience and skills. We’re all about finding the right fit, so make sure to show us what you’ve got!
We think you need these skills to ace Deskside Support Engineer
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Deskside Support Engineer role. Highlight relevant experience, especially with hardware and software troubleshooting, and any specific technologies mentioned in the job description.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your skills align with Accenture's values. Don't forget to mention your experience with ServiceNow and other essential technologies.
Showcase Your Problem-Solving Skills:In your application, give examples of how you've successfully resolved IT issues in the past. This will demonstrate your ability to take ownership of incidents and provide top-notch support, which is key for this role.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets seen by the right people. Plus, it shows you're serious about joining our team!
How to prepare for a job interview at Accenture
✨Know Your Tech Inside Out
As a Deskside Support Engineer, you'll need to be well-versed in the technologies mentioned in the job description. Brush up on your knowledge of AD, Azure AD, Intune, and the various devices you'll be supporting. Being able to discuss specific troubleshooting scenarios will show your expertise.
✨Demonstrate Problem-Solving Skills
Prepare to showcase your problem-solving abilities during the interview. Think of examples where you've successfully resolved complex IT issues, especially in a fast-paced environment. Highlight your approach to diagnosing problems and how you ensure timely resolutions.
✨Familiarise Yourself with ServiceNow
Since logging and managing activities in ServiceNow is crucial for this role, make sure you understand its functionalities. If you have experience with it, be ready to discuss how you've used it in previous roles. If not, do some research to get a basic understanding of how it works.
✨Emphasise User Satisfaction
Accenture values user satisfaction highly, so be prepared to talk about how you've contributed to a positive user experience in past roles. Share specific instances where you went above and beyond to help users, and how you measure success in terms of user feedback.
