Accenture Song is seeking a Customer Experience Insights Specialist to help clients understand customer behaviour, segments and journeys across CRM, contact centre, digital and first-party data.
You will lead analytical workstreams, apply Python and generative AI to explore data, test hypotheses and deliver actionable insights for improving customer experience and service, then present findings to senior stakeholders.
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CX Insights & AI Analytics Specialist employer: Accenture
Accenture is an excellent employer for those looking to thrive in a dynamic environment, particularly in the role of Operations Engineer. With a strong focus on employee growth and development, you will have the opportunity to collaborate with senior colleagues while enjoying flexible work arrangements that promote a healthy work-life balance. The company's commitment to continuous improvement and innovation makes it a rewarding place to build your career.
