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- Tasks: Assist local producers with payment queries and provide exceptional customer service.
- Company: Join Accenture, a global leader in technology and human ingenuity.
- Benefits: Enjoy hybrid working, wellness support, and opportunities for skill development.
- Why this job: Make a real impact while working in a supportive and dynamic team environment.
- Qualifications: Previous customer service experience and strong communication skills are essential.
- Other info: This role offers a permanent position with training based in Newcastle.
The predicted salary is between 28800 - 43200 £ per year.
Customer Service Advisor (Welsh Speaker)
Customer Service Associate | Mid-Level | Full time
Customer Service Advisor (Welsh Speaker)
Start Date: 18th August 2025
Type of role: Permanent
Hybrid Working: Remote with occasional visits to our Newcastle office. Applicable after successful completion of initial 6 weeks office based training in Newcastle.
Are you passionate about delivering exceptional customer service and making a real difference? We are looking for a Customer Service Advisor to join our dedicated team at Accenture. As a key member of our small, dynamic team, you will play a vital role in ensuring local producers receive the guidance and support they need regarding their payments and obligations.
The Role
As a Customer Service Advisor, you will be the first point of contact for local producers seeking assistance with waste fee payment requests. You will handle a variety of inquiries, including challenging invoice amounts, payment instructions, disputes, and complaints. Communication will primarily be via phone, but you will also interact with customers through online chat, email, and postal correspondence. Additionally, you will be responsible for addressing IT-related queries regarding the payment process and channelling them to Service Now when necessary.
Key Responsibilities:
Responding to customer queries via phone, email, chat and post.
Provide customers information relating to the program.
Deliver excellent customer service to customer.
Raise tickets in Service Now.
Redirect tickets to correct resolving areas.
Handling disputes and complaints professionally and efficiently, ensuring prompt resolution.
Managing Ad-hoc requests.
Maintaining accurate records of interactions and following up on outstanding queries.
Ensuring compliance with policies and government regulations.
We’d love to hear from you if you have:
Previous experience in a customer service role, ideally within a contact centre or similar environment.
Strong communication skills, with the ability to explain complex information clearly.
Excellent problem-solving abilities and resilience to handle difficult conversations.
The ability to work both independently and as part of a small, supportive team.
A proactive and adaptable approach to work in a fast-paced environment.
Newcastle
Equal Employment Opportunity Statement
All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.
Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.
Accenture is committed to providing veteran employment opportunities to our service men and women.
We work with one shared purpose: to deliver on the promise of technology and human ingenuity. Every day, more than 775,000 of us help our stakeholders continuously reinvent. Together, we drive positive change and deliver value to our clients, partners, shareholders, communities, and each other.
We believe that delivering value requires innovation, and innovation thrives in an inclusive and diverse environment. We actively foster a workplace free from bias, where everyone feels a sense of belonging and is respected and empowered to do their best work.
At Accenture, we see well-being holistically, supporting our people’s physical, mental, and financial health. We also provide opportunities to keep skills relevant through certifications, learning, and diverse work experiences. We’re proud to be consistently recognized as one of the World’s Best Workplaces.
Multiple Locations | Mid-Level | Full time
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Customer Service Advisor (Welsh Speaker) employer: Accenture
Contact Detail:
Accenture Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor (Welsh Speaker)
✨Tip Number 1
Brush up on your Welsh language skills! Since this role requires you to communicate with customers in Welsh, being fluent and confident will set you apart from other candidates. Practice common customer service phrases and scenarios to ensure you're ready for any situation.
✨Tip Number 2
Familiarise yourself with the waste fee payment process and related regulations. Understanding the specifics of what local producers might face will help you provide better support and demonstrate your commitment to the role during interviews.
✨Tip Number 3
Prepare for role-playing scenarios that may come up during the interview. Practising how to handle difficult customer interactions or complaints can showcase your problem-solving abilities and resilience, which are key traits for this position.
✨Tip Number 4
Network with current or former employees of Accenture, especially those in customer service roles. They can provide valuable insights into the company culture and expectations, helping you tailor your approach when applying through our website.
We think you need these skills to ace Customer Service Advisor (Welsh Speaker)
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the key responsibilities and required skills. Highlight your relevant experience in customer service, especially in handling inquiries and complaints.
Tailor Your CV: Customise your CV to reflect the skills and experiences that align with the Customer Service Advisor role. Emphasise your communication skills, problem-solving abilities, and any previous experience in a contact centre environment.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your ability to handle challenging situations. Mention your Welsh language skills and how they will benefit the team and customers.
Proofread Your Application: Before submitting, carefully proofread your application materials for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Accenture
✨Brush Up on Your Welsh
Since this role requires you to communicate with local producers in Welsh, make sure you're comfortable speaking and writing in the language. Practise common customer service phrases and responses to ensure you can handle inquiries smoothly.
✨Know the Company and Role
Research Accenture and understand their values, mission, and the specifics of the Customer Service Advisor role. Be prepared to discuss how your skills align with their goals and how you can contribute to their team.
✨Prepare for Common Scenarios
Think about potential customer queries you might face, especially regarding payment disputes or IT-related issues. Prepare examples from your past experience where you've successfully resolved similar situations to demonstrate your problem-solving skills.
✨Showcase Your Communication Skills
During the interview, focus on clearly articulating your thoughts. Use examples that highlight your ability to explain complex information simply and effectively, as this is crucial for a Customer Service Advisor.