Customer Identity and Access Business Lead | London, UK

Customer Identity and Access Business Lead

Customer Identity and Access Business Lead

Job Title: Customer Identity and Access Business Lead
Location: London
Please Note: Due to the nature of client work you will be undertaking, you will need to be willing to go through a Security Clearance process as part of this role, which requires 5+ years UK address history at the point of application.
Accenture is a leading global professional services company, providing a broad range of services in strategy and consulting, interactive, technology and operations, with digital capabilities across all of these services. With our thought leadership and culture of innovation, we apply industry expertise, diverse skill sets and next-generation technology to each business challenge.We believe in inclusion and diversity and supporting the whole person. Our core values comprise of Stewardship, Best People, Client Value Creation, One Global Network, Respect for the Individual and Integrity. Year after year, Accenture is recognized worldwide not just for business performance but for inclusion and diversity too.
\”Across the globe, one thing is universally true of the people of Accenture: We care deeply about what we do and the impact we have with our clients and with the communities in which we work and live. It is personal to all of us.\” – Julie Sweet, Accenture CEO
As a team
The Customer Identity and Access Business Lead will spearhead our market-facing consulting services focused on customer identity and access management (CIAM). This role involves driving business development, forging and managing partnerships with key alliance and ecosystem partners, and developing comprehensive go-to-market strategies. The successful candidate will be responsible for running the Profit & Loss (P&L) for the CIAM business line, ensuring sustainable growth and profitability. This position requires a unique blend of strategic vision, market insight, and technical expertise in CIAM.
In our team you will learn

• Strategic Leadership and Business Development: Lead the creation and execution of a CIAM business strategy, identifying and pursuing new market opportunities to drive revenue growth.
• Develop and implement go-to-market strategies, including market positioning, competitive analysis, and sales enablement.
• Manage the end-to-end sales process, from lead generation and pipeline development to deal closure, ensuring consistent achievement of sales targets.
• Oversee the CIAM P&L, setting financial targets, managing budgets, and ensuring profitability.
• Alliance and Ecosystem Partner Management: Establish and nurture relationships with key alliance and ecosystem partners, including technology vendors, system integrators, and other relevant entities.
• Collaborate with partners to co-develop and co-market CIAM solutions, leveraging their technologies and market presence to enhance offerings.
• Negotiate and manage partnership agreements, ensuring mutually beneficial terms and alignment with business objectives
• Consulting and Advisory Services: Provide expert consulting services to clients, advising on best practices in CIAM, security, and customer experience optimization.
• Lead client engagements, from needs assessment and solution design to implementation and post-deployment support.
• Develop thought leadership content, including whitepapers, case studies, and presentations, to establish the company as a leader in CIAM.

As a Customer Identity and Access Business Lead, you will

• lead Go-to-Market Execution: Develop marketing and sales collateral, including product demonstrations, presentations, and technical documentation, to support the sales process.
• Train and mentor sales and consulting teams on CIAM solutions and strategies, ensuring consistent messaging and understanding across the organization.
• Monitor market trends, competitive landscape, and customer feedback to refine go-to-market approaches and product offerings.
• Financial and Operational Management: Manage the financial aspects of the CIAM business, including forecasting, budgeting, and performance tracking.
• Optimize resource allocation, including staffing and technology investments, to maximize efficiency and ROI.
• Report on business performance to senior management, providing insights and recommendations for growth and improvement.

The following skills and experience are essential for this role

• Education: Bachelor\’s degree in Business, Information Technology, or a related field; MBA or equivalent advanced degree preferred.
• Experience: 12+ years of experience in identity and access management, cybersecurity, consulting, or business development, with a proven track record in a market-facing role.
• Strong knowledge of CIAM technologies, including SSO, MFA, identity verification, Fraud and access management.
• Proven experience in business development, sales, and partnership management.
• Excellent strategic thinking, analytical, and financial management skills.
• Exceptional communication, presentation, and interpersonal skills.

Set yourself apart
Professional certifications in IAM, such as CISM, CISSP, or similar.
Experience in managing P&L and driving growth in consulting or technology services.
What\’s in it for you
At Accenture in addition to a competitive basic salary, you will also have an extensive benefits package which includes 30 days\’ vacation per year, private medical insurance and 3 extra days leave per year for charitable work of your choice!
Flexibility and mobility are required to deliver this role as there may be requirements to spend time onsite with our clients and partners to enable delivery of the first-class services we are known for.
About Accenture
Accenture is a leading global professional services company, providing a broad range of services in strategy and consulting, interactive, technology and operations, with digital capabilities across all of these services. We combine unmatched experience and specialized capabilities across more than 40 industries – powered by the world\’s largest network of Advanced Technology and Intelligent Operations centers. With 509,000 people serving clients in more than 120 countries, Accenture brings continuous innovation to help clients improve their performance and create lasting value across their enterprises. Visit us at is an equal opportunities employer and welcomes applications from all sections of society and does not discriminate on grounds of race, religion or belief, ethnic or national origin, disability, age, citizenship, marital, domestic or civil partnership status, sexual orientation, or gender identity, or any other basis as protected by applicable law.
Closing Date for Applications: 31/06/2025
Accenture reserves the right to close the role prior to this date should a suitable applicant be found.
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About Accenture
We work with one shared purpose: to deliver on the promise of technology and human ingenuity. Every day, more than 775,000 of us help our stakeholders continuously reinvent. Together, we drive positive change and deliver value to our clients, partners, shareholders, communities, and each other.We believe that delivering value requires innovation, and innovation thrives in an inclusive and diverse environment. We actively foster a workplace free from bias, where everyone feels a sense of belonging and is respected and empowered to do their best work.At Accenture, we see well-being holistically, supporting our people\’s physical, mental, and financial health. We also provide opportunities to keep skills relevant through certifications, learning, and diverse work experiences. We\’re proud to be consistently recognized as one of the World\’s Best Workplaces.Join Accenture to work at the heart of change.
Visit us at Employment Opportunity Statement
All employment decisions shall be made without regard to age, race, creed, colour, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by applicable law.
Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.

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