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- Tasks: Support secure cloud operations and troubleshoot technical issues for critical infrastructure.
- Company: Join Accenture, a global leader in professional services and innovation.
- Benefits: Enjoy competitive salary, 25 days vacation, private medical insurance, and extra leave for charity work.
- Why this job: Work with cutting-edge cloud tech and make a real impact on national infrastructure.
- Qualifications: Experience with Linux, IaC tools, and a passion for learning new skills.
- Other info: Flexible working environment with opportunities for career growth and development.
The predicted salary is between 36000 - 60000 £ per year.
Location: Cheltenham
Salary: Competitive salary and package dependent on experience + shift work
Career Level: We are hiring at levels - Analyst & Senior Analyst
Please Note: Any offer of employment is subject to satisfactory BPSS and SC security clearance which requires 5 years continuous UK address history (typically including no periods of 30 consecutive days or more spent outside of the UK) and declaration of being a British passport holder with no dual nationalism at the point of application.
The Accenture secure cloud infrastructure support team are using cutting-edge cloud technologies in an internet-disconnected environment to support Critical National Infrastructure from a secure site in Cheltenham. You would support day-to-day operations and provide first-level infrastructure and platform engineering support to a secure government client. This team will operate a 24/7/365 rota, and successful candidates will be paid a shift premium for the non-standard unsociable shift hours that will be part of that rota. We anticipate this to commence within the first 6-12 months of joining. The first six months of the role may require regular travel to sites in or near London as part of a training and transition programme.
Responsibilities
- Provide frontline support to secure cloud users to troubleshoot and resolve critical technical issues.
- Manage tickets that track user queries and requests for support to document effective diagnosis, resolution, or escalation.
- Develop product knowledge in cutting-edge air-gapped cloud technology to support users with how-to questions.
- Support internal reviews to identify and enable opportunities for continuous improvement and reducing toil.
- Follow documented runbooks and procedures for high-priority incident management for potential UK critical workloads.
Essential Skills and Experience
- Experience in working with computer systems and computer networks, specifically with the Linux operating system.
- A willingness to learn new deep skills in air-gapped cloud architecture and operations.
- Experience in a production support / operations role to ensure a live service for users.
- Experience with IaC tools including TerraForm.
- Experience with Kubernetes.
- Experience with troubleshooting issues and identifying potential bugs or failures.
- Experience with understanding network architectures and troubleshooting network-related issues using Linux tools.
Flexibility and mobility are required to deliver this role as there may be requirements to spend time onsite with our clients and partners to enable delivery of the first-class services we are known for.
What is in it for you
At Accenture in addition to a competitive basic salary, you will also have an extensive benefits package which includes up to 25 days’ vacation per year, private medical insurance and 3 extra days leave per year for charitable work of your choice!
Closing Date for Applications: 31st May 2026. Accenture reserves the right to close the role prior to this date should a suitable applicant be found.
Cloud Operations Engineer employer: Accenture
Contact Detail:
Accenture Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Cloud Operations Engineer
✨Tip Number 1
Network like a pro! Reach out to folks in the industry, attend meetups, and connect with current employees at Accenture. A friendly chat can sometimes lead to insider info or even a referral!
✨Tip Number 2
Prepare for those interviews! Brush up on your Linux skills and get familiar with air-gapped cloud tech. We want to see your passion for learning and problem-solving during those technical questions.
✨Tip Number 3
Show off your troubleshooting skills! Be ready to discuss past experiences where you resolved issues or improved processes. We love candidates who can think on their feet and adapt to challenges.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, you’ll find all the latest roles and updates there, so keep an eye out for new opportunities!
We think you need these skills to ace Cloud Operations Engineer
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Cloud Operations Engineer role. Highlight your experience with Linux, IaC tools like TerraForm, and any relevant cloud technologies. We want to see how your skills match what we're looking for!
Show Your Passion for Learning: We love candidates who are eager to learn! Mention any courses or self-study you've done related to air-gapped cloud architecture or troubleshooting. It shows us you're ready to dive into the deep end and grow with us.
Be Clear and Concise: When writing your application, keep it straightforward. Use bullet points where possible and avoid jargon unless it's relevant. We appreciate clarity, and it helps us quickly see your qualifications.
Apply Through Our Website: Don't forget to submit your application through our official website! This ensures we get all your details correctly and makes it easier for us to review your application. Plus, it’s the best way to stay updated on your application status!
How to prepare for a job interview at Accenture
✨Know Your Cloud Tech
Make sure you brush up on your knowledge of air-gapped cloud technologies and Linux systems. Familiarise yourself with the specific tools mentioned in the job description, like Terraform and Kubernetes, as these will likely come up during the interview.
✨Show Your Problem-Solving Skills
Prepare to discuss past experiences where you've troubleshot technical issues or managed production support. Be ready to explain your thought process and how you approached resolving those problems, as this role requires a strong focus on frontline support.
✨Understand the Company Culture
Accenture values inclusion, diversity, and community impact. Research their core values and think about how your personal values align with theirs. Be prepared to share examples of how you've contributed to a positive team environment or community initiatives.
✨Ask Insightful Questions
Prepare some thoughtful questions to ask at the end of your interview. This could be about the team dynamics, opportunities for continuous improvement, or how they measure success in the role. It shows you're genuinely interested and engaged.