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- Tasks: Lead cloud operations, troubleshoot issues, and mentor junior engineers in a dynamic environment.
- Company: Join Accenture, a global leader in professional services and innovation.
- Benefits: Enjoy competitive salary, 25 days vacation, private medical insurance, and extra leave for charity work.
- Why this job: Make a real impact supporting critical national infrastructure with cutting-edge cloud technology.
- Qualifications: Experience with Linux, Kubernetes, and IaC tools like TerraForm; leadership skills are a plus.
- Other info: Flexible working hours with opportunities for career growth and continuous learning.
The predicted salary is between 43200 - 72000 £ per year.
Location: Cheltenham
Salary: Competitive salary and package dependent on experience + shift work
Career Level: We are hiring at Specialist level
Please Note: Any offer of employment is subject to satisfactory BPSS and SC security clearance which requires 5 years continuous UK address history (typically including no periods of 30 consecutive days or more spent outside of the UK) and declaration of being a British passport holder with no dual nationalism at the point of application.
The Accenture secure cloud infrastructure support team are using cutting-edge cloud technologies in an internet-disconnected environment to support Critical National Infrastructure from a secure site in Cheltenham. You would support day-to-day operations and provide first-level infrastructure and platform engineering support to a secure government client. This team will operate a 24/7/365 rota, and successful candidates will be paid a shift premium for the non-standard unsociable shift hours that will be part of that rota. We anticipate this to commence within the first 6-12 months of joining. The first six months of the role may require regular travel to sites in or near London as part of a training and transition programme.
As a Cloud Operations Lead you will be responsible for:
- Provide frontline support to secure cloud users to troubleshoot and resolve critical technical issues.
- Lead the support engineers during a shift, and be the coordinator and lead contact for any critical escalations with third parties and users.
- Manage tickets that track user queries and requests for support to document effective diagnosis, resolution, or escalation.
- Develop product knowledge in cutting-edge air-gapped cloud technology to support users with how-to questions.
- Support internal reviews to identify and enable opportunities for continuous improvement and reducing toil.
- Follow documented runbooks and procedures for high-priority incident management for potential UK critical workloads, and identify areas for runbook improvement.
- Provide mentoring to junior engineers and supporting a culture of team skills growth.
The following skills and experience are essential for this role:
- Significant experience in working with computer systems and computer networks, specifically with the Linux operating system.
- Experience of overseeing or leading teams.
- Experience with IaC tools including TerraForm.
- Experience with Kubernetes, including troubleshooting issues with container-hosting platforms.
- Experience with troubleshooting issues and identifying potential bugs or failures.
- A willingness to learn new deep skills in air-gapped cloud architecture and operations.
- Experience in a production support / operations role to ensure a live service for users.
- Experience with understanding network architectures and troubleshooting network-related issues using Linux tools.
- In-depth expertise in at least one of: Kubernetes, TerraForm, Networking, Observability.
Flexibility and mobility are required to deliver this role as there may be requirements to spend time onsite with our clients and partners to enable delivery of the first-class services we are known for.
What is in it for you: At Accenture in addition to a competitive basic salary, you will also have an extensive benefits package which includes up to 25 days’ vacation per year, private medical insurance and 3 extra days leave per year for charitable work of your choice!
Closing Date for Applications: 31st May 2026. Accenture reserves the right to close the role prior to this date should a suitable applicant be found.
Cloud Operations Lead in Cheltenham employer: Accenture
Contact Detail:
Accenture Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Cloud Operations Lead in Cheltenham
✨Tip Number 1
Network like a pro! Reach out to folks in the industry, attend meetups, and connect with people on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by practising common questions and scenarios related to cloud operations. We recommend doing mock interviews with friends or using online platforms to get comfortable with your responses.
✨Tip Number 3
Showcase your skills! Create a portfolio or GitHub repository that highlights your projects and experience with tools like Kubernetes and Terraform. This gives potential employers a tangible look at what you can do.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re genuinely interested in joining our team at Accenture. Don’t miss out on this opportunity!
We think you need these skills to ace Cloud Operations Lead in Cheltenham
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Cloud Operations Lead role. Highlight your experience with Linux, IaC tools like Terraform, and any leadership roles you've had. We want to see how your skills match what we're looking for!
Showcase Your Technical Skills: Don’t hold back on detailing your technical expertise! Mention your experience with Kubernetes and troubleshooting network issues. We love seeing candidates who can demonstrate their knowledge in air-gapped cloud technology.
Be Clear and Concise: When writing your application, keep it straightforward. Use bullet points where possible and avoid jargon. We appreciate clarity, so make it easy for us to see why you’re a great fit for the team!
Apply Through Our Website: We encourage you to submit your application through our website. It’s the best way to ensure your application gets into the right hands. Plus, it shows you’re keen on joining us at Accenture!
How to prepare for a job interview at Accenture
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Linux, Kubernetes, and IaC tools like Terraform. Be ready to discuss specific experiences where you've used these technologies, as well as any troubleshooting you've done. This will show that you're not just familiar with the tools but can also apply them effectively.
✨Show Leadership Skills
As a Cloud Operations Lead, you'll be expected to lead a team. Prepare examples of how you've successfully overseen or mentored teams in the past. Highlight your ability to coordinate during critical escalations and how you’ve fostered a culture of growth among junior engineers.
✨Understand the Role's Requirements
Familiarise yourself with the specifics of the role, especially the need for flexibility and mobility. Be prepared to discuss how you can manage shift work and travel requirements, and express your willingness to adapt to the needs of the job and the team.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills in real-time scenarios. Think about past incidents you've managed, how you approached them, and what the outcomes were. This will demonstrate your capability to handle high-pressure situations effectively.
