Network Engineer in Cardiff

Location: Newport, Wales. Flexibility and mobility are required to deliver this role to provide the first-class services we are known for. Any offer of employment is subject to satisfactory BPSS and SC security clearance which requires 5 years continuous UK address history at the point of application. This role requires British national only.

Accenture is a leading global professional services company, providing a broad range of services in strategy and consulting, interactive, technology and operations, with digital capabilities across all of these services. We believe in inclusion and diversity and supporting the whole person. Our core values comprise of Stewardship, Best People, Client Value Creation, One Global Network, Respect for the Individual and Integrity.

The Network Operations Engineer is accountable for the successful operations and support of the Client Network and underlying infrastructure. The selected individual will be part of a national team providing national and international support to the Accenture Aero & Defence Space client. The Network Engineer’s role is to ensure the stability and integrity of in-house data, LAN & WAN, and wireless network services. This is achieved by planning, designing, and developing local area networks (LANs) and wide area networks (WANs) across the organization. In addition, the Network Engineer will participate in the installation, monitoring, maintenance, support, and optimization of all network hardware, software, and communication links. This individual will also analyse and resolve network hardware and software problems by participating in the client Service Management processes, ensuring any issues are resolved in a timely and accurate fashion in alignment with agreed SLA’s.

Key Responsibilities:

• Plan and execute in-depth technical activity.
• Influence the direction of activities/plans and provide technical insight and guidance to others.
• Investigate and help resolve issues on customer’s network and IT environment using agreed troubleshooting methodologies.
• Manage network support cases to enable fast resolution that exceeds our customers’ expectations.
• Ensure accurate recording of all cases using the Company’s ticket management tool and closing within agreed timeframes.
• Use the central document repository to ensure knowledge sharing across the team and enable best practice.
• Support and take ownership of ad-hoc projects to develop the capabilities of the Ideal Service Centre.
• Support wider team with knowledge share via knowledge base communications (emails, how-to guides etc.) and contribution at team meetings.
• Participate in the on-call and shift rota; this is an onsite delivery-based role.

Skills & Experience:

• Experience within information security/technology focused on networking.
• Cisco switching & wireless, Cisco Security including ASA firewalls and ISE.
• Cisco certification including Cisco CCNP or multiple CCNA across Network technologies/areas.
• Proven experience in incident management, service request management and problem solving.
• Experience of using ticketing systems and use of monitoring and management tools.
• Ability to communicate effectively and build relationships to understand client requirements.
• Ability to deliver against deadlines and agreed SLA targets.
• Ability to take ownership of an issue or task and see it through to completion.

Set yourself apart:

• ITIL qualification desirable.
• Full clean driving license is preferable.
• Palo Alto experience.
• Checkpoint experience.
• Firewall Orchestration.